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Gran Plaza Hotel Acapulco
Ranked #11 of 178 Hotels in Acapulco
Peterborough
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Nice Hotel”
Reviewed 26 March 2014

Have been to Acapulco many times and have tried out different resorts. This is probably my close 1st choice. Grounds were clean. Food was great, Service very friendly and professional. Location perfect if you like to do excursions. I was overly impressed with the room, however they did offer upgraded ones for a fee. Might try that if I get the chance to go again. Didn't enjoy the children in the pool with their blow up rafts and dolls..... in the swim up bar. Especially when there were other pools, but this seems to be norm at any resort in Mexico. Overall, great hotel.

  • Stayed April 2013, travelled with friends
    • Value
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Helpful?
3 Thank Aiden M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crowne Plaza A, E-commerce at Gran Plaza Hotel Acapulco, responded to this review, 29 March 2014
We appreciate your comments. As a Crowne Plaza Acapulco Hotel, we do every effort to ensure that our guests receive the best service and attention of our staff.
We will be happy to host you again in the next future. Elvia Zavala/Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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934 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (82)
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Waterdown
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 20 March 2014

After going to Cuba the past few years, we decided to try something different... a Sunwing all inclusive at the Crowne Plaza in Acapulco. We arrived on the Wednesday during March break and the first thing we noticed was that it was very quiet for tourism for this traditionally busy week. The hotel was extremely well maintained and the service was impeccable. The security at the hotel and on the main strip put any security concerns to rest. The food was good and the weather was perfect! The view was great from our balconey and I believe all the rooms have a good view of the bay due to the design of the hotel. The pools were well maintained and the hours for the buffet were great! The only thing that may have enhanced the vacation would have been a little more entertainment, however the nightly musician/band in the lobby was pretty good. Overall, great value!

Room Tip: All rooms have a view of the bay!
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  • Stayed March 2014, travelled with family
    • Value
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    • Sleep Quality
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    • Service
Helpful?
3 Thank Jeff C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crowne Plaza A, at Gran Plaza Hotel Acapulco, responded to this review, 24 March 2014
We appreciate your comments. As a Crowne Plaza Acapulco Hotel, we do every effort to ensure that our guests receive the best service and attention of our staff.
We will be happy to host you again in the next future. Elvia Zavala/Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 19 March 2014

This is a beautiful place - picturesque and all (see instagram: "harvardattorney" ) and decent rates can be had online (better than you can get in person, actually.) what's lacking:

-things that work. for example, ice machines. i was told they're on the 9th, 13th and 15th floor. after 6 floors schlepping around - none on 9th. 13th doesn't exist (jumps to 14th.) 15th - out of service.

-iron. when you're in a hurry for a business meeting, it's annoying to find out your iron doesn't work and have to wait an eon for the elevator (which takes forever btw.) then you get downstairs, see a long a@@ line, and ask to have your iron changed. you're told it'll be brought up to you. i'm still waiting - and leaving soon, with wrinkled clothes, b/c i'm not holding my breath for the iron to arrive - ever.

i have a feeling room service doesn't happen here, either. (without request)

come for the property, if you do - don't stay for the service and working things.

ah - the iron just arrived.. ok i'll upgrade to 3 stars.
err= replacement iron doesn't work. back down to 2 stars...

Room Tip: high rooms have nice views
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank prospects_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crowne Plaza A, E-commerce at Gran Plaza Hotel Acapulco, responded to this review, 24 March 2014
We appreciate your comments. As a Crowne Plaza Acapulco Hotel, we do every effort to ensure that our guests receive the best service and attention of our staff.
We will be happy to host you again in the next future. Elvia Zavala/Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Acapulco hotels

Chicago, Illinois
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 16 March 2014

I have been staying at this beautiful resort since 1982, with my family and friends. This year I went there in February to celebrate my honeymoon. The weather is always fantastic. The food and the customer service is extraordinary!!! The staff welcomed us back with open arms, and we are treated like family. THIS IS OUR HOME AWAY FROM HOME!!!!! Acapulco is our favorite place to meet new friends and hang out with old friends. If you are thinking of going there, the Crowne Plaza is the perfect place to stay!!! I guess I must love it, it has been 32 years every February!!!! Adios, see you next year!!!!!!!

Room Tip: Try to get a Bahia Suite, the view is breathtaking!! The corner rooms are wonderful to relax and enj...
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  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Frank R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crowne Plaza A, at Gran Plaza Hotel Acapulco, responded to this review, 18 March 2014
We appreciate your comments. As a Crowne Plaza Acapulco Hotel, we do every effort to ensure that our guests receive the best service and attention of our staff.
We will be happy to host you again in the next future. Elvia Zavala/Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Windsor, Canada
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 6 March 2014

We were there from Jan 26/14 to Feb.13/14. As I've posted previously we are happy comming back to this property. We have been visiting Acapulco since 1985(sometimes twice in the same year) For the last 9 years we have been staying here. We wouldn't be if we were not happy. From check in to check out we are treated like royalty. From the front desk staff, housekeeping, pool staff, waiters and bartenders, at the restaurants, pool and lobby bar, the service was fantastic. Some people have posted about the food. If there is nothing attracting your appetite, all you'd have to do is talk to your waiter or captain. They would go out of your way to please your palate. I've seen it done more than once(including myself) Once again tipping goes a long way. God willing, see you next year Crowne Plaza Acapulco.

  • Stayed February 2014, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank DON083
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crowne Plaza A, E-commerce at Gran Plaza Hotel Acapulco, responded to this review, 8 March 2014
We appreciate your comments and are happy to learn that you enjoyed Acapulco and the Hotel. It will be a pleasure to be of your service again in a near future. Cordially,
Elvia Zavala/Managing Director.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 4 March 2014

The room and view were excellent, the maid service great, very clean rooms and swimming pools. Restaurant waiters are the worst I EVER had ( I always tip more than 15% ) older and tired wait staff. Buffet food VERY repetitive, snack bar selection very limited and the couple of times I asked for sometime that was not on the buffet I was always told "we can't do it" and I had to ask for the head waiter and explained what I needed ( apparently soda water is a big deal in MX and after explaining that my child didn't like anything on the buffet they agreed to make chicken fingers and fries that after 1hr wait and numerous enquiries I realized they were not going to make them). I am not picky and I've been to other Acapulco hotels but the service was terrible.

Room Tip: Any room with the partial of full ocean view is Amazing!
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lillyfe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crowne Plaza A, E-commerce at Gran Plaza Hotel Acapulco, responded to this review, 11 March 2014
We appreciate your comments. As a Crowne Plaza Acapulco Hotel, we do every effort to ensure that our guests receive the best service and attention of our staff.
We will be happy to host you again in the next future. Elvia Zavala/Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kingston, Ontario, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 February 2014

We stayed here from Feb.19-Feb.26/14. It is by far one of the best hotel's I've ever been to. If you like being waited on hand and foot this is the place to go! They bring you a bucket of ice with your choice of beverage and keep it refreshed, if you don't feel like going to the buffet you can order from the snack bar and they bring it to you. The beach is easy to get to and roped off if you don't want to be bothered by the peddlers,They will also serve you there. My only complaint is the Mexican's come in on the weekend and it makes it alot busier in the buffet, but as it is open from 7-12, 1-6, and 7-10 you can always eat. I would definately stay here again! Mario is the best waiter, very friendly and attentive!

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Lori M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crowne Plaza A, E-Commerce at Gran Plaza Hotel Acapulco, responded to this review, 3 March 2014
Google Translation
Agradecemos sinceramente el que nos haya hecho llegar sus comentarios. Como Hotel Crowne Plaza Acapulco hacemos todo nuestro esfuerzo para asegurar que nuestros huéspedes reciban el mejor servicio y atención por parte de nuestros colaboradores. Será un placer darle la bienvenida nuevamente en un futuro cercano. Saludos cordiales. Elvia Zavala/Directora General
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Gran Plaza Hotel Acapulco

Property: Gran Plaza Hotel Acapulco
Address: Av. Costera Miguel Aleman No. 1803 | Fracc. Magallanes, Acapulco 39670, Mexico (Formerly Crowne Plaza Acapulco)
Region: Mexico > Pacific Coast > Guerrero > Acapulco
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 On the Beach Hotel in Acapulco
#10 Family Hotel in Acapulco
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Gran Plaza Hotel Acapulco 3.5*
Number of rooms: 506
Official Description (provided by the hotel):
The Gran Plaza Hotel Acapulco is an impressive Hotel with a unique pyramidal architecture, facing the Ocean in the Heart of Acapulco Golden Zone, at 35 minutes from International Airport and 5 minutes from downtown Welcome to the most famous beach of the world ... more   less 
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Also Known As:
Crowne Plaza Acapulco Hotel Acapulco
Acapulco Crowne Plaza
Crown Plaza Acapulco

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