My family (husband, mother and daughter) and me stayed a week at Grand Mayan Acapulco July 7-14). We are members of Grand Mayan and I requested an ocean view room. there were no ocean room available and since I had made my previous research I requested a corner room which was granted. I really enjoyed the room and I think is better than an ocean room because you have a beautiful view of the city and the mountains, as well as a little bit of the ocean view. The resort is very nice and clean, although with the construction going on in front of the Grand Mayan there was some interruption of the beach view. I imagine it will be very beautiful when the pool construction is finished. the rooms are large and the outside pool is a good treat for the hot afternoons. the restaurants were very good and the quality of food excellent. The main restaurant at the same building of the Grand Mayan is one of the best I have been in Mexico. do no expect fast food prices, but considering Puerto Rican restaurant prices in the same category, their prices were reasonable. the service was very professional and very friendly. this is my second visit to Grand Mayan resorts. last year we were at Cancun and I really prefer Cancun's over Acapulco's, both the location and attractions as well as the resort. but overall is a very nice resort and Acapulco exceeded our expectations. I am glad that we did not follow the recommendations of many people that tried to discourage us from traveling to Acapulco because allegedly was rundown and very dangerous. do not believe that. Acapulco is very clean, beautiful and safe. of course, our stay was made more easy and comfortable thanks to our guide, chauffeur and new friend Baldo Gomez, who I contacted previously though internet thanks to previous guests reviews. he is a very responsible, professional and gentle person who satisfied our needs and help us in our visits in Acapulco. he picked us up at the airport and also took us there on the day of our departure. Although we speak Spanish as our native language, Baldo is very fluent in English and he is always on time and not pushy. We recommend his services to anyone that want to visit Acapulco with no worries about safety or anyone taking advantage of you. You can reach him at Baldofirstname.lastname@example.org .
One last thing. last year my husband got an asthma attack in Cancun and the doctor at Grand Mayan was available at 10 pm in the evening. he provided very good service. this year my mother got sick with "the Montezuma. Revenge" and also was provided good scare by the doctor at the Gran Mayan in Acapulco. It is very satisfying to have a doctor available 24 hours at the. Mayan Facilities. I look forward to go to the Grand Mayan at Nuevo Vallarta next year.
On the negative side. I concur with the comments that the beds at Grand Mayan are too hard. it was bad for my back. I recommend that they change the mattresses for the comfort of the customers. Also it will be a good practice if there was some night entertainment. There is nothing lively to do in the evenings with the exception of some action at the bar. But I cabe been in many resorts that provide free evening entertainment. none of that at Grand Mayan.
thanks that Read A lot of reviews before going tho Acapulco, I refused to attend the allegedly update to members in the mornings. I am not interested in hearing about upgrading my membership and my experiences with their sales people at Grand Mayan is that they are very pushy to keep up selling you more and they keep insisting until you are cornered. Their sale representative are not transparent with what they offer you and you get a lot of surprises when you read their contracts afterwards. be careful and read every single small letter. I am satisfied with my membership and I'm not interested in doing any upgrade neither to spent at least 6 hours in their update presentations.
I will keep going to the Grand. Mayan because we are already members, but in general, their facilities are great. They could also improve the furniture. I visited the facilities at other resorts and their room furnitures are more updated and more Mexican style.
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- Also Known As:
- Grand Mayan Acapulco Hotel Acapulco
- Grand Mayan Hotel Acapulco
- Acapulco Grand Mayan