I am currently vacationing in this hotel... the worst service I had ever experience. I came to this hotel with my husband two years ago and even though we were not impressed with the quality of their food we liked the good service we received... what happened in these two years?! We came back with all our extended family looking forward to a relaxing vacation with our now toodler. The service in the main restaurant is horrible. My baby does not understand about time change he was hungry 30 min before the restaurant was open and I requested to be served or take some food... they were arrogant and unflexible... the room service food unhealthy and horrible... On the other hand the adults' pool was empty but the pools where families are supposed to be are surrounded by drunk people... important to note that the tequila contest organized by the hotel happened on the "kids" pool!
The quality of the food hadnt improve...got sick as I did in my previous trip.
If you want to relax without having to advocate to receive the service you paid for do not stay in this hotel.
- Official Description (provided by the hotel):
- Spectacular resort offering 421 luxurious rooms and suites, 6 shimmering outdoor pools, 6 restaurants and 6 bars, SPA & fitness center and endless activities for couples and families. ... more less
- Reservation Options:
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- Also Known As:
- Dreams Huatulco Hotel Huatulco
- Dreams Huatulco Resort And Spa
- Dreams Hotel Huatulco
- Gala Huatulco
- Gala Beach Resort Huatulco
- Gala Resort Huatulco Mexico