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Park Royal Huatulco
Ranked #9 of 48 Hotels in Huatulco
Reviewed 4 March 2012

This hotel has significant problems for Canadian holidayers. Most of the staff have little or no English, and the food this year seemed to all be cooked to Mexican taste (spicy sauces), and it was not very good, over cooked or undercooked, and they're using some kind of potato that stays hard as a rock no matter how long you cook it. They also ran out of bacon three different mornings at breakfast, and the "scrambled" eggs are sort of a chopped up omelette.
I know they have renovated some of the bathrooms, but those which are unrenovated are pretty ugly. Bathtubs chipped and peeling, sinks stained, grout and caulking a total mess. The place is clean, it will just never look clean until these things are fixed.
HOWEVER, if you can overlook those problems, it's a great place to stay. Most of the staff is friendly and willing to be helpful - if they can figure out what you are asking. They often pretend (or maybe even think) they understand what you are asking, which can lead to some pretty aggravating or hilarious results. The rooms are generally spacious and have very large balconies for sitting outside. The views are unparalelled. The two pools means that the games and more loud activities can be carried out at the beach pool while the 7th floor pool is for a more quiet bunch generally. Several good restaurants within walking distance and its quite safe to walk, even after dark. 38 pesos gets you a cab ride into either Sta Cruz or La Crucecita where there are more restaurants and lots of shopping. Just try not to go on days the cruise ships dock or you pay more. There are also many interesting places nearby for trips and tours.
This was my third time there and I think I would go back, depending on the food situation, as it has deteriorated since my first visit to the point that it was either go out to eat or starve most nights. Steam tables and buffets take a specal kind of cooking talent that is totally absent there right now.

Room Tip: Eighth floor is my favourite, though 6 isn't bad. Some of the rooms on 10 face the mountain rat...
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  • Stayed: February 2012, travelled with family
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3  Thank cybercrone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 20 February 2012

If, like us, you were suckered into a Royal Holiday membership at some time in the past, this is a great place to use your points! (if you're not a member, stay that way at all costs- avoid any presentations like the plague) The majority of the guests are not members at this time and some said the service has deteriorated from their previous visits. However, other than communication problems since we don't speak Spanish and few of the hotel staff speak English, our service was great. The rooms are pretty typical for Mexico. Ours was clean but the bathroom had that unfinished look that seems to be par for the course in Mexico- anyone ever heard of caulking? we were in a Master Suite on the 9th level and had a nice view. Most of the Canadians were on the 10th level - I believe 9th and 10th levels are all master suites. As mentioned by everyone, the ability to walk is handy as the rooms are not handicap accessible. The food was OK (but avoid Oriental night if you can- it was on Sunday when we were there and we were too tired to go elsewhere). We really enjoyed breakfast at the Ceilito LInda restaurant on the 7th level. The beach restaurant has a slightly wider variety of foods for breakfast ( more international stuff) but the Ceilito LInda is much more elegant etc.

The resort was maybe 25% full, probably less. Their beach is very small but we had no problem getting a palapa seat since there were rarely more than 2 other couples out there. if it ever gets crowded it migth be ugly. But it was nice compared to the crowds at the other resorts next door.

Price wise I think you get what you paid for but if you have enough advanced notice you can probably get a nicer resort at a similar price through a travel agent package. Yes, people are still using travel agents and getting good deals! But for a relaxed vacation it's not bad.

Room Tip: master suites on 9th and 10th levels, junior suites on 7& 8. don't go lower.
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  • Stayed: February 2012, travelled as a couple
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Thank allisonodenthal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 February 2012

This was my husband's and my fourth visit to the Crown (Jan 31 - Feb 7) and again, we had a great time. We asked for a room on the 6th level so that we could be near the pool.The view from the big balcony is lovely and it's very quiet at night. At mid week, the 7th floor pool was practically empty, lovely and quiet. There were fewer Canadians staying and only a couple of Americans. We were there for a holiday weekend and the resort filled up with Mexican families. The resort had trouble dealing with this influx and ran out of food at breakfast as well as bottled water and towels. However, it is the staff that makes the Crown a terrific place to stay. From the animation staff, who we have come to love, the cart driver giving us Spanish lessons to the wait staff, they work so hard to make our stay pleasant. We hope everyone will tip them well, as they deserve it. With the new management came a few changes. I was disappointed that the computer in the lobby was gone. They manager told me it was just tough luck for me. Bad attitude. Also, they ran out of red wine at dinner a couple of times. Some of the lounges could be upgraded, too. Just small points but things that could be better. The smallness of this resort makes it a very friendly place and we really enjoyed the company of the folks from Saskatchewan and the US. While there isn't a huge choice of food, we always enjoyed dinner and the whole trip was so inexpensive there was money left over for dinner in town. The Crown is great value for the money.

  • Stayed: February 2012, travelled as a couple
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4  Thank Heather C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 January 2012

This was our second visit to the Crown and we were delighted once again.

We started out on the tenth floor, great views but the air conditioner was not working and we were told that it might not get fixed for a bit....so we went to the 8th floor and what a GEM of a room!! Top floor of the building (the 8 building has 3 floors with 3 rooms on each floor) at the far end....a great balcony and fab room, and the air was working! Matress a little hard but that is always the case....brought our own pillows.

The staff was excellent, no issues at all

Love the seventh floor pool area....spent many an afternoon there after our long morning walks. Only issue is that they allow people to drink in the pool...so you can imagine the nasty dirty straws, straw wrappers, glasses...and spillage by the end of the day. Thank goodness for chlorine. The pool cleaning is something the hotel needs to deal with. An adult only pool would be nice.

Food was not too bad.....great salad selection but the protein was...well....just ok but not great if you are watching your cholesterol!! Chicken was always chicken legs...and some was greatly undercooked...lots of pork, but very tough, and beef...don't eat the beef unless it has been stewed as it is impossible to cut. Breakfast was awesome but the coffee....bla....

We were a little worried about the time share aspect of the hotel but we were thrilled that we were not approached even once! We did notice however thatt the time share customers did seem to get more attention service wise....there were a few nights where we did not get any service at our table....the time share folks have different coloured wrist bands.

Overall a good visit.....but honestly we loved the location of Castillo, where we stayed last year, as it is so much more to our liking....so we would return only if the price was great...love those big rooms and great balconies!

Just walking up and down from our room was GREAT..only took the shuttle once when we arrived.....super exercise!!..FYI, it's about 750 metres from section 8 to the beach club....and that adds up!!

  • Stayed: December 2011, travelled as a couple
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7  Thank itchyandscratchy50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 December 2011

We go here for the first week, breakfast & lunch are great but dinner isn't so we go in town to eat at nite so it works out great; very cheapy in town. The beach pool is good, we hang out at the 7th floor pool where it's just Canadians. Actually it's 99% Canadians who stay there.
Rooms are large and very clean, the staff are great and it's handy to the towns. Shuttles are quick to pick you up to take you around. This is NOT a place if you any problem walking. It is slowly changing, a few years ago there were less tourist in the area; it was old Mexico, they are promoting the area in the States so you know where this will eventually end up. Golf course it very nice and the caddies are very good. I would certainly recommend it.

  • Stayed: February 2011, travelled as a couple
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Thank Gary-Melody
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 November 2011

I have no complaints about this resort.
Originally we were in the 10th building, and enjoyed the view...the walk was not that difficult at all as there was always someone walking up or down, and the carts came along quite often.
For the second week, we upgraded to the 7th building, pool side, with a patio right outside our room...well worth the cost.
The drinks are great, the pool is awesome. The view is breathtaking.
I would defiantly recommend this resort to everyone...unless walking is hard on you.
Take a cab into La Crucecita and check out the town...go often...its worth the 4 bucks.
Any questions...do not hesitate to ask!!!

Room Tip: I am sure any room is good...they all have ocean view, unless there is a tree in the way. I enjoyed...
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  • Stayed: February 2011, travelled as a couple
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7  Thank b0r0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2011

It was such a terrible experience. Too expensive for what we recieved. It was rainning when we arrived, and the cooridors, as well as, the rooms were flooded. Two times (out of three) there was no hot water. To take the little vehicle that takes you to the rooms, you have to wait up to 20 minutes; the vehicle that take you to the beach is dangerous, you have to almost jump to get into it.

If you go with elderly people do not think about it, the rooms are on the hill, so the walks are very difficult and long.

There's not much choice in food (even it is an all inclusive hotel).

Most of the employees are very kind and helpful, but others are despots and rude; the view of Tangolunda bay is great, especially from the pool in the 7th "floor" and the beach is very nice, but in general, the facilities are old, very bad poorly preserved.

In conclusion: It does not worth the price

Room Tip: If raining, flooded. No always hot water.
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  • Stayed: July 2011, travelled with family
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6  Thank tsuikaze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Park Royal Huatulco

Address: Blvd Benito Juarez 8 | Tangolunda Bay, Huatulco 70989, Mexico
Region: Mexico > Southern Mexico > Oaxaca > Huatulco
Amenities:
Bar / Lounge Beach Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool
Hotel Style:
#5 Top resorts Hotel in Huatulco
#8 On the Beach Hotel in Huatulco
Price Range: £99 - £205 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Park Royal Huatulco 3.5*
Number of rooms: 133
Official Description (provided by the hotel):
Huatulco began as a surfing community far, far off the beaten path. Today with a first class international airport, 26 kilometers of stunning coast, 36 white beaches, and nine beautiful bays- it's a vacation paradise and, still, a slightly more secret destination. Tropical jungle and exotic highlands combine at the edge of a grand, grand Pacific like you've never experienced it. The Park Royal Huatulco's All Inclusive 133 suites come complete with a lavish beach club, two gorgeous swimming pools, two restaurants and three lounges serving drinks all day and into some truly remarkable evenings. ... more   less 
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Also Known As:
Crown Pacific Huatulco Hotel Huatulco
Crown Pacific Deluxe Suite Hotel
Crown Pacific Deluxe Suite Resort

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