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All reviews seventh floor huge balcony fish shuttle service rooms are big mobility issues lobby bar upper pool beach buffet beach area bottled water italian restaurant lounge chairs main buffet night life mexican families mexico city
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Reviewed 14 February 2017

All the staff were awesome, food very good, especially the alacart restaurant for breakfast, lunch and dinner. Special thanks to Brian. Not a resort for someone with mobility problems. The resort is built up the side of a mountain. We were in building 10, which is the top of the resort. The views were spectacular of the ocean.

Date of stay: February 2017
1  Thank george w j
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alfredo S, Gerente at Park Royal Beach Resort Huatulco, responded to this reviewResponded 15 February 2017

Dear george:

Before anything else, thank you for your stay at Park Royal Huatulco and for the time taken to share your pleasing experience. It is very rewarding to know how much you enjoyed your stay at our resort. Please know that our aim is to go beyond your expectations and I am truly content to find out that we achieved it. Reading such positive reviews motivates us to work hard in order to improve every day. Hopefully I will have the opportunity of welcoming you at our resort another time to create more memorable experiences.



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Reviewed 12 February 2017

We stayed mid January 2017 for 2 weeks. On our arrival we were remembered by Lorenzo from the lobby bar. He greeted us with hugs and cold drinks. This was our third visit and we will go again. Our only negative was when we arrived we had requested the 6th or 7th building. Our airline had not put through the request. The front desk could not accomodate us the first night but had us moved the next day. Our shuttle driver Carlos was the best ever. He spoke English flawlessly and settled us with ease in our new room. The meals were greatly improved so cheers to the chef. We spent our days at the pool. Jorge the bartender was wonderful he waited on us hand and foot. Susana the Capitain in the restaurant was awesome, along with Wilberth who loves to entertain. Susana noticed we weren't staying for lunch and when she found out that my sister Joyce couldn"t eat there for diet concerns she made arrangements with Viridiana (the day chef) to make lunch for us. It was so appreciated. A big thank you has to go Rimmel, I took sick while I was there and couldn't get down to the buffet, he made arrangements for soup to be brought to the 7th floor restaurant for both lunch and dinner. I had a tumble while I was there. I got to my room and then Carlos was sent to make sure I was okay and did I need anything. It was so thoughtful. The rooms were spacious and our maid was wonderful. We can't say enough for the staff, the rating of the hotel is under-rated. If you want a holiday where the hotel staff and guests are friendly, the Parke Royal is the place to go. We are remembered as the two sisters Nancy and Joyce

Room tip: Stay away from 2 building. It's not convenient.
Date of stay: January 2017
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
1  Thank greynancy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alfredo S, Gerente at Park Royal Beach Resort Huatulco, responded to this reviewResponded 13 February 2017

Before anything else, thank you for your stay at Park Royal Huatulco and for the time taken to share your pleasing experience.
It is very rewarding to know how much you enjoyed your stay at our resort. Please know that our aim is to go beyond your expectations and I am truly content to find out that we achieved it.
Reading such positive reviews motivates us to work hard in order to improve every day.
I am certain that we can make you feel at home every time you come. Please feel free to come back anytime.

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Reviewed 10 February 2017

When we landed in Huatalco and cleared customs, we left the airport and found our Sun Wing rep. right away, he got us to our transfer van and they brought us quickly to the Park Royal resort. On arrival, our check-in went very smoothly, the front desk staff was courtious and very helpful and everyone spoke English, which made it even easier for us.The resort is built in levels and our room was on the 10th level, we were taken by shuttle to our room and the drivers are friendly and always willing to help and if you are in your room and need a ride down to the lobby or beach club, just call the desk and they will send a shuttle up quickly. Our room was spacious, with a king bed and a flat screen TV,sitting area with a pull out bed, a small kitchen area with a small sink and fridge and coffee perk, the bathroom has a large tub and shower. There is a safe in the closet and off of the bedroom the patio door led to the largest balcony I have ever seen at a resort, the view of the ocean was spectacular. The bed was older, but it was clean and comfortable for us.The air conditioning was quiet and cold, once and a while an odd smell would come through, it wasn't strong and didn't last long. - The pool on the 7th level is beautiful, with panoramic views in all directions, the guys at the pool bar are fun and mix great drinks.There is no music pounding or people yelling over microphones, it is quiet and relaxing. Most days we went, there was hardly anyone around, If you want it louder you could go to the beach club pool, which is down with the daily buffet. The buffet had different themes each night, which we liked, Mexican and the roast pig night were very good, breakfast and lunch were also served there.It is only a 5 minute walk from the resort to the beach club or a 2 minute shuttle ride, the whole area is just beautiful, the beach is fantastic! The Italian ala-carte is on the 7th level, just down from the pool, the manager told me they were going to change it from an open air restaurant to an enclosed one with air conditioning. The menu is the same every night, but if you get something different each time, you can't go wrong. The food there is also good. - Our Sun Wing rep. Raffaello, was great at helping us book tours, making sure we got on the right buses and almost anything else we needed. Maria and Bryan and the rest of the front desk staff were very helpful, our room was always clean and the grounds staff keep the property looking beautiful. Thanks to all at the Park Royal for a great holiday!

Room tip: 7th or 8th level, closest to pool!
Date of stay: February 2017
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
3  Thank dighockey2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alfredo S, Gerente at Park Royal Beach Resort Huatulco, responded to this reviewResponded 10 February 2017

Dear dighockey2016:

Before anything else, thank you for your stay at Park Royal Huatulco and for the time taken to share your pleasing experience. It is an honor to read how much you enjoyed our facilities as well as the service provided. Our mission is to make every stay as pleasant as possible and it is gratifying to know that we succeeded. Thanks to reviews as complete as yours, we are able to identify opportunity areas that we can improve to provide you with a more exceptional service. "There is still a lot more to come to Park Royal Huatulco, so please be sure to you visit us again in the near future.
"



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Reviewed 5 February 2017 via mobile

Greeted by Carlos the doorman who we first
Met September 2016. Next Susanna the manager of the upper restaurant recognizes us as well. Both offering their excellent service.
The hotel has a new manager and the food has been excellent very fresh! The rooms continue to be spacious with comfortable beds

Date of stay: January 2017
1  Thank Stephen A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alfredo S, Gerente at Park Royal Beach Resort Huatulco, responded to this reviewResponded 6 February 2017

Dear Stephen:

Let us thank you in the first place for staying at Park Royal Huatulco and for taking the time to share your pleasant experience. We are truly grateful for your appreciation towards the service provided and for highlighting how much you enjoyed your stay. Your satisfaction as guest is our priority. Your words encourage us to work hard so as to keep enhancing our services. Please do not hesitate to visit us in the future. Let us provide you with an outstanding stay that exceeds your expectations one more time.

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Reviewed 5 February 2017

After reading the reviews I wasn't sure what to expect but was pleasantly surprised with the resort. Our room was clean and spacious. The sofa bed does need upgrading. We referred to it as "the taco". We were in building 5 and had a great view of the ocean. Our room was right next to the funicular which will take you to the 7th floor or to the lobby (at a slow pace). We usually walked down to the lobby or even to the beach and would take the shuttle or the funicular to our room.

There is wifi everywhere. Room, lobby, beach. Sometimes it is a bit slow but usually works fine.

The staff are all very nice. You should learn a few Spanish words to help you if you need anything. We had great service at the pool/beach. My only complaint is that they really need to invest in more chairs and umbrellas. It is frustrating to get there at noon and not have anywhere to sit and yet there is tons of empty spaces. More than enough room to install more chairs.

The food was our biggest surprise. It was good! We always found something to eat (even the picky eater in our group). They had a bbq night and the steak was good. On asian night the stir-fry was excellent. Dining room staff was very pleasant. Luz and Esteban (If I remember correctly) were always smiling and helpful.

We took a taxi (right in front of the resort) to La Crucecita (43 pesos) to eat out several times. You should try El Sabor de Oaxaca or go to La Kabana to watch a hockey game on the big screen. Don Porforio is within walking distance. Just walk straight out of the resort and turn left at the police station. It is a few minutes from there. There are also little shops in that little mall and a convenience store. There is a Italian coffee company shop but we didn't try it.

The pool was great. The entertainment staff were a friendly bunch but most of their activities are in Spanish. Andrea spoke some english. Giving that at least 50% of the guests (if not more) were Canadians it would be nice if they learned a bit of english to include more people in their activities.

Overall we enjoyed our time at the resort. It was nice and hot the entire week. The walk or ride to the beach is nothing. It probably took us the same amount of time to get from our room at Secrets to the beach. If you want to relax in the sun, I recommend you stay here.

Room tip: Room 524- The balcony light does not turn off. It sheds light in the room. It is right next to the funicular.
Date of stay: January 2017
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank JsHappytravels
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alfredo S, Gerente at Park Royal Beach Resort Huatulco, responded to this reviewResponded 6 February 2017

Dear JsHappytravels:

First of all, we would like to thank you for choosing Park Royal Huatulco as host of your recent holidays and for the time taken to share your charming experience. It is very rewarding to know how much you enjoyed your recent stay. Our aim is to go beyond your expectations and we are content to find out that we are achieving it. Your every comment is very constructive as it encourages us to become better each day. Hopefully we will have the opportunity of welcoming you another time to create more memorable experiences.

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