When we landed in Huatalco and cleared customs, we left the airport and found our Sun Wing rep. right away, he got us to our transfer van and they brought us quickly to the Park Royal resort. On arrival, our check-in went very smoothly, the front desk staff was courtious and very helpful and everyone spoke English, which made it even easier for us.The resort is built in levels and our room was on the 10th level, we were taken by shuttle to our room and the drivers are friendly and always willing to help and if you are in your room and need a ride down to the lobby or beach club, just call the desk and they will send a shuttle up quickly. Our room was spacious, with a king bed and a flat screen TV,sitting area with a pull out bed, a small kitchen area with a small sink and fridge and coffee perk, the bathroom has a large tub and shower. There is a safe in the closet and off of the bedroom the patio door led to the largest balcony I have ever seen at a resort, the view of the ocean was spectacular. The bed was older, but it was clean and comfortable for us.The air conditioning was quiet and cold, once and a while an odd smell would come through, it wasn't strong and didn't last long. - The pool on the 7th level is beautiful, with panoramic views in all directions, the guys at the pool bar are fun and mix great drinks.There is no music pounding or people yelling over microphones, it is quiet and relaxing. Most days we went, there was hardly anyone around, If you want it louder you could go to the beach club pool, which is down with the daily buffet. The buffet had different themes each night, which we liked, Mexican and the roast pig night were very good, breakfast and lunch were also served there.It is only a 5 minute walk from the resort to the beach club or a 2 minute shuttle ride, the whole area is just beautiful, the beach is fantastic! The Italian ala-carte is on the 7th level, just down from the pool, the manager told me they were going to change it from an open air restaurant to an enclosed one with air conditioning. The menu is the same every night, but if you get something different each time, you can't go wrong. The food there is also good. - Our Sun Wing rep. Raffaello, was great at helping us book tours, making sure we got on the right buses and almost anything else we needed. Maria and Bryan and the rest of the front desk staff were very helpful, our room was always clean and the grounds staff keep the property looking beautiful. Thanks to all at the Park Royal for a great holiday!