I made a reservation since Oct 2009 for staying in Dec 2009 at Best Western posada Chahue in Huatulco Mexico. I gave my credit card number for confirmation. When we arrived with my 70 year old mother, after 13 hours driving; The recepcionist told us that he just sold our reservation to another person, and didn't have available rooms, he didn't help us and just suggested us to look for a person that would like to rent us a room of his house, because Huatulco was full. He told us that the card did not pass. We asked him to pass the card. And guess what.. It passed. He had our phone number, and did not call. We talk to Best wester 1800 reservations and we were told that was not their problem, was hotel problem. We found a room in a particular house until 3 AM and we had to stay in that house room the rest of our stay. Best western never helped. Reservation center told us that we should ask a courtesy to the hotel in low season because that was an employee decision and not Best Western problem. We are really dissapointed about the lack of ethics and humanity. We had a similar case with another hotel chain some years ago but they helped us to find a better hotel that they paid, and were more human and considerate than Best Western chain. They just kicked us out to the street. I can't Imagine that this could happen to somebody from another country that does not speak spanish, their safety is on risk....
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- Also Known As:
- Best Western Posada Chahue Hotel Huatulco
- Best Western Huatulco
- Huatulco Best Western