This was my first trip to Mexico. I travelled with my parents and our stay was from Feb. 20-27th. I researched the resort and read the reviews prior to booking so I had some understanding of what to expect. Having said this, I'm open minded and don't like to have any expectation and let my own experience be the judge. Our flight with Canjet departed at 7:05am, and was just over 5hrs. Upon arriving in Manzanillo, the rep directed us to our bus that took us directly to the resort, which was about 35 minutes from the airport.
CHECK IN: (No problem for us)
We were one of the first off the bus and headed straight to reception. Only 2 staff personnel were in the lobby checking everyone in so the process was somewhat slow but not unbearable. We received an envelope with our room number, towel card, 2 plastic room keys, bracelets and the remote for the tv. They will want the remote back upon check out so don't forget to take it with you when you leave. Unbeknownst to us, there is also a $7 fee (US or Canadian) for the use of the safe which you will have to pay upon checking out, something that wasn't mentioned when we checked in, so make sure you have money set aside for this. The bellhop guided us to our room and gave us a quick run down of the hotel amenities etc. We found him very helpful, super friendly and wiling to help.
ROOM: (Gorgeous view, clean and spacious)
We requested a quiet area of the hotel, away from disco, entertainment etc. Our rooms (304 & 305) were located on the 3rd floor with a cozy balcony and an incredible view of the ocean, the pool and surrounding area. The room was spacious, clean and well laid out. The easy to use safe is located in the closet and I used it to store my passport, wallet and other items of value throughout the week without any problems. The decor was simple but sleek. The king size bed was extremely comfortable. The bar fridge was stocked daily with 2 bottles of water and 2 cans of pop. I hardly turned on the a/c. The outside air was fresh without the humidity, plus the sound of the waves was extremely soothing at night. I'm typically sensitive to noise but didn't hear anything from the adjacent rooms. Generally, it was quiet but I was woken up early hours each morning by loud, unruly and highly intoxicated crowds who congregated around the pool post disco, which ended at 1am. This was a reoccurring problem that was quite a nuisance. The nightly entertainment was also very loud but ended at 11pm. I'm 35 years old and fairly tolerable but this was too loud and really disrupted my sleep so beware if you're looking for a peaceful rest. Our maid service on the other hand was spectacular. My room was immaculately cleaned top to bottom every single day. I accidentally spilled some wine on my bed one night and came back the next day to find a brand new set of sheets were put on my bed. There was never a shortage of hot water and I had a bath every single night. Towels can be changed daily if you so wish, however I chose the more environmentally friendly option and hung them on the clothes line to dry. Beach towels can be picked up and exchanged at the hut by the pool using your towel card.
We did not attend the briefing the next morning. We find it a waste of time and would much rather ask one of the reps or find our own way.
RESORT: (Strange layout, takes some getting used to)
The resort's layout is a bit awkward. The hotel consists of 19 storey's with 2 four storey buildings off to each side. The main lobby is on the 6th floor and there are 2 elevators. One operates levels 1-6 and the other (main elevator) operates every floor. Although we were on the 4th floor, the view from the 19th floor is something to see and I would really suggest you go up there and take a look at the spectacular view before leaving. The disco and ala cartes are both on the 7th floor. Some of the amenities include a beauty salon, spa, gym, tennis & basketball courts and kid's water park. There are 2 ala cartes (Mexican and Italian), one main buffet and a snack bar located by the pool. The snack bar offers more fast type of foods including hamburgers, hot dogs and fries. We opted for the main buffet which had more of a selection, healthier options and an incredible view of the ocean. There are 2 pools, one for the adults which has a swim up bar and one for the kids, which is separate but close by. Pool water was clean and at a comfortable temperature. Lounge chairs were scarce so if you enjoy sleeping in you will have a difficult time finding any. Some were in need of repair and as such uncomfortable. Our other issue was with the lack of tables and chairs around the pool area. If you wanted to sit down with a cup of coffee or play cards, you were out of luck. We did notice more tables and chairs being set up towards the end of the week so i'm assuming others complained about the same issue. The pool area can get crowded and loud so if you enjoy more peace and quiet, head to the beach. The staff had daily planned activities including water aerobics, beach volleyball, ice breaker games and dance classes for those that like keeping busy. The bar did get busy a few of the days we were there but the bartenders worked hard to serve everyone quickly and efficiently. Their brandy, chocolate monkey and red wine were really good. The staff also worked endlessly at keeping the pool area clean and free from debris.
BEACH (Small but quaint)
The beach is situated in a bay and isn't very long which limits how far you can walk. Lounge chairs were scarce and had to be reserved early in the morning to get a nice spot with shade. Sand was granule and didn't stick to everything. The water clarity and cleanliness varied day to day but we managed to swim in the ocean every day. A whitish film buildup would float on top of the water, i'm guessing it was some sort of a residue from the boats docking in the bay. Different coloured flags were erected each morning marking the weather/water conditions. We encountered some rough waves a few days into our vacation but were still able to get into the water. A few steps in and you will find quite the drop into the deeper part of the ocean so caution to those with small children. Although I never spotted any jelly fish we were told they are there, depending on the season. My mom was stung while swimming but didn't realize it until she came out of the water. She had no pain, just a mild rash that went away in a few days. There are a variety of water sports at your disposal including jet skiing, banana boat rides and many offsite tours.
There are no words to describe the exceptional service we received during our entire stay. From the maids and general staff to the waiters at the restaurants, the level of service definitely exceeded our expectations. I went to the gym every morning. One day I noticed the treadmill wasn't working (one of the knobs was broken) so I went downstairs and told one of the staff at the spa. Within 5 minutes a mechanic came and fixed it. Now if that isn't service, I don't know what is. And this was consistent throughout our stay. If there was a problem, it was addressed immediately in a polite friendly manner. The maids deserve special recognition because they did a spectacular job cleaning our rooms each and every day. I left them a substantial tip at the end of the week because they certainly earned it. The best part of the vacation was that tips don't matter here. You received the same level of service whether you tip or not. AND it's all done with a smile. The staff is genuinely attentive to everyone because they want to be, not because they are getting anything in return. We had absolutely no complaints in this area whatsoever.
FOOD (delicious, plentiful and fantastic)
We only dined at the buffet so i cannot comment on the ala carte restaurants but the food at the buffet was absolutely delicious. There wasn't much in a way of variety but what they did provide had a lot of flavour and made up for everything else. We always found plenty of dishes to choose from. I'm more of a healthy eater and always found something. My favourite included their white fish, their cilantro salsa, their cream of broccoli or spinach soups and a vast variety of salads and amazing dressings. Speaking of cilantro, I noticed it was mentioned in one of the reviews as being overpowering and added to everything, which i can attest to is not the case at all. Breakfast was my favourite meal of the day. I especially liked the fact they had all bran cereal AND slow cooked oatmeal with cinnamon. Although we didn't have many complaints, our one big issue was the egg station. It's incredibly slow so if you like your eggs get ready for a long and frustrating wait. We addressed our frustrations with the buffet manager who was very polite and told us to simply order our eggs through our waiter, which worked only the one morning. The next day we weren't so lucky and were actually pointed back to the egg station. Needless to say we gave up on having eggs or omelettes for breakfast because we didn't want to endure the line. There were also plenty of free tables readily available.
SURROUNDINGS: (Safe, friendly and lots of places to explore)
Despite my initial reservations, I found this resort and surrounding areas to be safe. It's centrally located and within walking distance to restaurants, the local market, golf course, fast food chains, and shops including Walmart, where you can purchase everything from clothes to alcohol. If you're looking for a more scenic walk, head right up the street just outside of the main entrance. You will find a peaceful, scenic view like no other. The locals are friendly and willing to help any way they can.
OVERALL IMPRESSION: (exceeded expectation)
I was quite impressed with this resort. It exceed my expectations and erased any worries i had about travelling to Mexico. I wouldn't hesitate to come back and spend another incredible week at this resort.
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- Also Known As:
- Tesoro Manzanillo Hotel Manzanillo
- Hotel Tesoro Manzanillo
- Manzanillo Tesoro Hotel
- Tesoro Hotel Manzanillo
- Tesoro Manzanillo Resort