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“some drawbacks...lots of good stuff”
Review of Tesoro Manzanillo

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Tesoro Manzanillo
Ranked #6 of 53 Hotels in Manzanillo
Spruce Grove, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“some drawbacks...lots of good stuff”
Reviewed 6 April 2014

We just returned from the Tesoro Manzanillo. Yes, there were issues with the elevators; this was obvious. There were workmen fixing them and signs up. Never became a frustration for us as we were on holidays and not in a hurry. I am the type that leaves lots of time when going anywhere, so that helped.
Our room had a beautiful view of the ocean and the ships and boats ( 17th floor ), and it was kept clean, we were not in want of anything. The beach was beautiful and clean as was the pool.
Check in time took a little longer than expected, but when we finally had our turn at the desk, we were treated with friendliness and respect. Check out was very efficient and speedy.
All staff were really great. They were ready and willing to answer all and any questions we had.
Two staff members, Jose the concierge and Miguel from Tlalock Tours were amazing! They were friendly, professional and very helpful.
The restaurants were great! We ate at the a la carte twice and the buffet at the Coral the rest of the time. The food was really good, a big variety and presented very well. For the most part it was Mexican food and some of it had some heat, but really, what do you expect in Mexico!
Would I go back to this beautiful place? You bet I would, in a heartbeat!
Dave and Elaine B

Stayed March 2014, travelled as a couple
Helpful?
1 Thank elaine b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Calgary, Canada
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 3 April 2014

I just wanted to let you know we were very disappointed with the Tesoro.
It was not a good choice. We didn't have balconies or adjoining rooms, which we asked for. We had 2 rooms on the 13th floor and 1 on the 15th floor. The elevators were so slow to go every where some times we couldn't go on at the same time .
We found out there was a snack bar where the disco is on the last day from a guest. We even asked hotel staff if there was one and they told us no, and my husband is Mexican and spoke in Spanish. No restaurant or bars were open all day. We tried using the safe and it didn't open in all of our rooms, so we stopped using it because we saw how easy it was to break in if you wanted to. Then the lady at the front desk had the nerve to ask for 7 dollars a day in each room to pay for the safe! I was also surprised that there wasn't someone there from West jet Vacations to help us or speak to us.
Our flight with West jet was very nice to and from Manzanillo.
As for the ala carte we tried several times to book, the first time they told us they were all booked up and we needed to book on the same day and be there for 9:15 in the morning. We went to the desk where we tried before and nobody was there, we waited and waited to find out they switched it to the front desk and didn't tell anyone.
The third time I was third in line and the earliest I could get was 9:00 because we had 6 in our party. Everyone we spoke to said they went earlier and the place was empty through the whole night and when we went there was only one other table besides ours.
I would not recommend this hotel to anyone!

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank carlaneburto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victor M, Director General at Tesoro Manzanillo, responded to this review, 4 April 2014
Dear Guest in the name of Tesoro Manzanillo people we appreciate the time to share your experience, is important have feedback of our guest comments in order to improve our services, regret not having met your expectations, like you saw we are working in the second brand new elevator more efficient that will be in operation before Ester week for sure will have better service and quick service in higher floors, all our directors of the areas involve take actions to give the proper service regarding Food & Beverages and Rooms, for Tesoro Manzanillo is important to make feel at Home.

atte
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 April 2014 via mobile

Yes, it is a 3.5 start, that was fine with me, but it's more like a 2 start.
Service from Fernando at la palapa, lefty from housekeeping was great and also the front desk. But beside that it was just an okay place.
1. After I had to pay $50 for internet, I was 4

told, it only works at the lobby or at the pool and only in one device :( like really ??? I understand that if is free !
2. The amount of people they accommodate is bigger than the pool capacity, NEVER enough chairs at the pool unless you reserve it before 8:00 am.
3. I don't mind having a lot of kids and family but the pool smell like pee in the afternoon, pretty gross !!
4. Ala cart restaurant I order the cazuela, and it was cold ....
I don't usually write reviews or criticize, but next time I would choose the Barcello instead !! Only a .5 start difference but I heard it was a lot better !

Stayed March 2014
Helpful?
6 Thank Tttcna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victor M, Director General at Tesoro Manzanillo, responded to this review, 4 April 2014
Dear Guest in the name of Tesoro Manzanillo people we appreciate the time to share your experience, is important have feedback of our guest comments in order to improve our services, we are working in new elevators will be ready before Easter week, new Food & beverage director will work in new menus in our restaurants with better selection and our beautiful beach facilities will have new umbrellas and enough lounges, but the most important the Kindness and professional staff like Fernando an example of the Tesoro Manzanillo people have to be, we are a family resort with a special kids water park that help to main pool area to be less crowded for kids and the rest of the guest can enjoy,

atte
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surrey, Canada
Level Contributor
76 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 30 March 2014 via mobile

My husband and I have stayed at the Tesoro in Ixtapa several times and loved it every time so we choose Tesoro in Manzanillo to take our adult boys to for family celebrations this year. We were very disappointed and would not recommend this hotel. Food was always cold! It was also the same with a slight variation every night. The hotel was very overcrowded. No seats at the pool as they were reserved before 8 am in the morning. We finally did get a reservation in the al a carte twice both Italian. The
pasta was good first night but cold the second night.

Our room was better once we changed it. We never got water in our rooms as we should have. We also didn't get towels one day. We had trouble getting sitting in the show on most nights. Spanish was the main language with very little English use during activities like aerobics and even the shows.

Fernando in the Palapa was fun. Big hockey fan! Aide and Lara were excellent lobby bar and pool servers! Swim up bar was crowded with kids and smokers which wasn't pleasant as cups with butts in them were left on bar.

We enjoy the Nationals and Mexicans and visit Mexico often but this experience was not a good one. The hotel needs to be inclusive of all guests and not over book more guests than they can accommodate.

Stayed March 2014, travelled with family
Helpful?
5 Thank Kay B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 25 March 2014

We were at the Tesoro, Manzanillo from March 7th to March 22nd. First of all I would like to say that the integrity of the management and staff at this resort is second to none. Their mission statement really does say it all. We had an incident where we forgot to lock our safe. The Housekeeper discovered it and immediately contacted security. Security locked the safe with a different code. A note was left for us to come to the front desk. Security accompanied my husband back to the room and had him inventory the safe. Nothing was missing and so security took a picture of the contents and we were able to reset the code. It could have been much worse. In an unrelated incident, when we got home I realized that some gold jewelry did not make it home with me. I contacted the hotel a few days later and got an immediate response. They found my jewelry and at this writing are finding out what it would cost to FedEx it back to me. To say I am relieved and thankful would be an understatement. I really hadn't expected a response but am blown away by this. Everyone at this resort works so hard to ensure that the guests are comfortable and happy. There constantly are people cleaning, fixing, straightening and maintaining this property. All of them do it with a sincere Hola! and a smile as you walk by. Yes, it is an older hotel and yes, the furniture and fixtures are worn and dated, but we came here to have a great holiday and a rest so none of that mattered. On the weekends the resort is very crowded with Nationals. They too come here to have a good time and relax with their families. It was heart warming to see how they relate to their children and the grandparents who often accompany them. There seems to be a very touching dynamic in families from Mexico. We enjoyed watching that and I was reminded often that it's family that really does matter. They are so respectful of each other and others no matter what the age. We certainly never went hungry at this resort. The food was varied, tasty and without a doubt plentiful. Desserts? Well don't even get me started. I am having a bit of withdrawal. We looked forward to every meal. The only criticism of the food I would have is that it was rarely hot. Have I mentioned the omelettes? I wish I could make them like that at home. Fabulous! I am not a big omelette lover but we had them pretty much every day. The view from our room was beautiful. We were on the 13th floor and it was spectacular! If you like to go to bed before 10 pm, be sure to bring some earplugs as we did. The evening entertainment shows were below our room and it could be noisy. Once the balcony door was closed and the earplugs were in, it was a non-issue. We had the best sleeps ever at the Tesoro. We're still talking about it. The bed was super comfortable; better than most resorts we've stayed in in Mexico. The air conditioner was quiet and worked really, really well. When we go on vacation which is only 2 weeks every year, we DECIDE to have a great time. Yes, you can let the little things get to you, but what's the point? Noise, crowds, food, beds, service, slow elevators? Does it really matter? Just go, have a great time and let it go. Tesoro did not disappoint. If you want luxury go somewhere else (and spend waaaay more). We had the most economical holiday ever and met some great people who will surely be friends for life. Shout out to Norm, Jan, Holly and Cindy. Thanks for helping to make our vacation so enjoyable. Tesoro, love you all.

Room Tip: If you want quiet, get a room away from the entertainment facility. Or get earplugs. Works great a...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jakesjo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 22 March 2014

We knew from the reviews that hotel is dated, similar to hotels in Acapulco, so were not surprised when our carpets had a few rips etc. What a place this must have been when first built, the design and location are awesome. We phoned down before we left and requested certain things. Upon arrival both our parties were given exactly what we had asked for. The front desk staff was friendly and very helpful through out our stay. Our rooms were one bedroom corner suites, 1026 & 1326 with 3 balconies and probably 700 square feet or more. The view was unbeatable!! Beautiful sunsets over the ocean every night. We had views of the front and backside of the hotel, which included the pool, ocean, water slides, residential areas and mountains. The food was the best we have encountered on ten trips to Mexico. Very authentic at main buffet, ceviche, taco bar, tripe soup etc. Only place to get hamburgers and pizza etc. was at poolside palapa which is not what we come to Mexico for anyway. A la carte service and food was very good also. The buffet and palapa restaurant are overlooking the beach with outstanding views from everywhere. Our 3 & 1 year old kids couldn't get enough of the water slides. Perfect size slides for young kids. Awesome snorkeling on the left side of beach along the rocks, no boat ride needed just jump in and fish everywhere. Special shout out to my amigo Fernando for his great service and friendship and Chef Edwardo who always had a smile and hola for everyone. If you tip even minimally in Mexico it makes a difference. We tipped our housekeeper everyday and arrived back to our room to beautiful flowers arranged on our bed. She even wrote us a goodbye note. This hotel is full of nationals which for us is awesome. We were at the hotel for 3 hours when we met a beautiful family from Guadalajara who after a 20 minute chat invited us to their home and insisted if we are ever in their city we are not to stay at a hotel but stay with them. We love the Mexican people and do not travel to another country to meet Americans & Canadians. With our small kids we loved the fact that everything was steps away from the elevator, the restaurants, pool, waterslides, beach, spa, etc. We had the best time at the Tesoro and were sad to leave. Our 3 year old wants to go back!!

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victor M, Director General at Tesoro Manzanillo, responded to this review, 25 March 2014
Dear Guest in the name of Tesoro Manzanillo people we appreciate the time to share your experience, this motivate to the team to continue improving our service, we are glad that the amazing sunsets from our Rooms and the beautiful view makes memorable time, Tesoro Manzanillo have a New Food & Beverages director and a new chef that have been improve the selection of our Menus and the Restaurants a la carte are nice change from the Buffet, we celebrate Tesoro Manzanillo people makes your stay memorable and the best snorkeling experience in our small bay.

atte
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 18 March 2014

Stayed at Tesoro March 2-9, 2014. Food was exceptional! Entertainment was mediocre. But main complaint is that is was crowded. If you did not have lounger by 8:00 am, would not get one. There is only one pool, which is packed with noisy kids. If you want quiet & relaxation, do not go to Tesoro. We enjoyed going shopping at El Centro & Mexicana a Plaza. Really like the Manzanillo area. A must is to do the Sunset Cruise. Water is rough on beach, so beware!
The Tesoro architecture is very unique, but is getting a little aged.
Special thanks to Aide for serving us drinks on beach, always with a smile! Make sure to tip the hardworking staff! Massage on beach was awesome!

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roper111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Tesoro Manzanillo

Property: Tesoro Manzanillo
Address: Avenida Audiencia 1, Manzanillo 28867, Mexico
Region: Mexico > Pacific Coast > Colima > Manzanillo
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Manzanillo
#5 On the Beach Hotel in Manzanillo
#5 Spa Hotel in Manzanillo
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Tesoro Manzanillo 2.5*
Number of rooms: 331
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Also Known As:
Tesoro Manzanillo Hotel Manzanillo
Hotel Tesoro Manzanillo
Manzanillo Tesoro Hotel
Tesoro Hotel Manzanillo
Tesoro Manzanillo Resort

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