We have been here recently for the third time. Staff remembered us, service good(not quite as good as previously). We were there on BBQ night which was slightly overpriced but still not bad. Problem came at bill-time when our waiter G stuck an extra US$24 on the cost of the wine. When I politely asked for the wine list he disappeared for good. Ten minutes later I flagged down J(head-waiter) and asked him to fix the error. He also left, the wine steward Al then appeared to say the cashier had made a mistake. G finally reappeared after 20 mins, with the cost of the wine NOW ONLY OVER BY $9 !!! Third time it came back correct with some last-minute pleas for a tip and help with a "good table" for breakfast. Be very careful and read your bill carefully. These guys will be very eager to be your friend and then screw you over. This is a high-class hotel and one imagines Pueblo Bonito Management would appreciate not this kind of behaviour that belongs more in a timeshare presentation !
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