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“Amazing location and Food”

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Hotel Riu Emerald Bay
Ranked #11 of 78 Hotels in Mazatlan
Pitt Meadows, Canada
Level 4 Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Amazing location and Food”
Reviewed 24 January 2014

We stayed at the resort ealy January, for a week. It is the largest hotel I have stayed at in Mexico. The location is really ideal. You can walk to a market and restaurants within 15 minutes along the beach. We didn't eat there, but everyone raved about the restaurant. The staff encourage you to take taxi's if you want to go into town (costs about $16), but the bus stops right infront of the hotel and costs less than a dollar. I have never had an issue taking a bus in Mexico and people are so very helpful with directions.

You can walk along the beach for miles, and swim in the water. We found the water to be fabulous and swam most every day. The sand is smooth and you rarely have to worry about stepping on anything. This is the main reason I like the Pacific side better than the Carribbean side.

I can't imagine why anyone would complain about the food here. We met a couple who did, and they were the type who complained about everything and anything. There are so many choices in the buffets that if you don't like one salad, there are ten more to choose from. There were barbeques on the beach, which were really good. They had beef, chicken, pork and fish. How can you not like that?? There were tons of vegetable dishes, fruit and desserts. I heard that the ala carte restaurants were so so. We went to the Asian one once, and were unable to get into any of the others. They are reservation only, and you have to make it early in the morning or you don't get in. It really didn't matter because the buffets were really good. We even had roast leg of lamb and roast beef (yes, medium rare). It was really good, no question about it.

All of the rooms are ocean view, so you shouldn't pay 'extra' for an ocean view room. We were on the second floor which didn't give you much of a view, but we could take the stairs to our room instead of always having to wait for an elevator.

The staff were very nice, gracious and helpful when needed. One bartender in particular "Poncho" is a riot to watch. The rooms are okay, not very luxurious, but the bed is comfortable. We didn't go there to stay in the room, so I don't really care what the decor looks like, as long as we had enough towels, a comfortable bed and good shower (which it has), I am happy.

The only negative was that it was really crowded on the Friday and Saturday early January and I prefer a quieter resort. This is a big resort, and with this you get a number of pools, tons of chairs, many bars and an extensive variety of food, so it's a good trade off. I wouldn't have any issues staying there again.

Room Tip: All rooms have ocean views. The second floor is nice because you can easily take the stairs instead...
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  • Stayed January 2014, travelled with friends
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Helpful?
4 Thank NMacKay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (877)
Date | Rating
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  • English first
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  • Portuguese first
  • Spanish first
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English first
Beaumont, Canada
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 24 January 2014 via mobile

I recently stayed at the Riu Palace in Cabo so I found myself comparing the 2 resorts frequently. Both properties are beautiful and in awesome locations.

If your concerned about your safety at Mazatlan...or this
hotel...dont be. It is safe and the people are friendly!
Im more concerned walking downtown Edmonton at night than downtown Mazatlan.

As I mentioned, I compared the food to Cabo...it was the same or better, we had the jacuzzi suite and it was awesome. On the 20th floor. The jacuzzi suites have a tub on the deck and in the room. They also have larger balconies. Room was always
clean. They stock the bar every second day so be aware of that.

The beach area was clean with only a handful of vendors who were not pushy or over bearing.

The pools were nice and uncrowded.

Remember your in Mexico so expect the weekends to be busy with locals. I never encountered a rude local! Just the opposite!!! The Mexicans are friendly and always helpful!!

Take the open air cabs...the drivers are awesome. If you cant speak spanish, download the spanish translator ap. It will help you when your downtown.

Here is the biggest reason why I mentioned Cabo...everything in Mazatlan less expensive!!!

If your looking for a
relaxing vacation...that wont break the bank and is family friendly....yiu have found your resort.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
7 Thank Rickstaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cobourg, Canada
Level 5 Contributor
58 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 23 January 2014

We just returned from a great vacation at the Riu, emerald Bay in mazatlan. The weather and people were all very wonderful. Food was good, however, the al a carte restaurants were buffet styles with very similar food to the main buffet. Pools were well maintained and the Pacific was nice with big waves. The jelly fish flag was posted all week. One of the members of our group was stung by a bee at the pool bar. There were hundreds of bees and the management really didn't do anything to try to stop the bees. Our friend ended up with cellulitis and it wasn't very nice for her. The mattresses have a vinyl mattress cover and we were often hot through the night.
We ventured down the beach daily and went to a beach restaurant that was quite good and very reasonably priced. Great people and a very pleasant stay. We also felt quite safe at the resort and on the beach.

Room Tip: All the rooms were designed and decorated the same. We had a standard room and it had a beautiful o...
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  • Stayed January 2014, travelled with friends
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Helpful?
1 Thank Sanjay11Cobourg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Schreiber, Canada
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 23 January 2014

We are 2 couples that travel together once a year to the Caribbean for the past 10 year, and this has been our first trip to Mexico, and to date the best vacation we have had. Riu Emerald is a beautiful resort, friendly staff, super clean, lovely rooms, gorgeous views, great food and very accommodating. The resort was only half full so not sure if that made a difference in the service we had. Only problems we ran into were the bees at swim-up bar that I am sure they did their best to eliminate, and the internet service is not very good. We would definitely recommend this resort and would love to return at some time in the future. We had the honeymoon suites and I will post pics as I know there are some people wanting to see them, we didn't see regular rooms so really had nothing to compare other than we had two balconies. Sunsets and sunrises are absolutely the best.

We did go off the resort several times, up the beach to the rock where there are more vendors, coffee shop and sports bar all with great deals. We also went to old Mazatlan on a Fri. night, the restaurants had their tables set up outside and there were vendors and entertainment on the square. Golden Zone was also a shopping venture, many of the shops are closed due to lack of tourists and cruise ships no longer coming to port there.

Mazatlan is a beautiful city, with lots of police showing their presence to make tourists feel safe, all of us in our party would recommend going to this city.

Room Tip: They are all ocean view.
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  • Stayed January 2014, travelled with friends
    • Value
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    • Cleanliness
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Helpful?
3 Thank Judy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hinton, Canada
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 23 January 2014

from the minute we arrived, the staff was fantastic, quick and helpful ... always helpful.
the manager was so amazing. she sent wine and cheese to our room and always watched out for us.
the food was fantastic!! Rooms, Lobby Pool area always clean, not a bug in site. I didnt even see a fly.
Loved the baby pool out to a side away from it all and safe.
Excursions were so exciting, ziplining and a tequila factory tour with free tequila shots, a boat bird watching trip, with drinks all the way and back, surprises at every corner...
and the tour guides, and workers were so down to earth. they made you feel as if you were a part of their family. i had a four year old and he was spoilt rotten by all.
loved each minute of it, and will definately go back.
drawback was the water, as its on the pacific ocean side, in march water cold still. didnt go into ocean, but pools did the trick. and there is a rope that separates vendors from the relaxing side.
massage on the beach a must to do. water waves and sun... just loved it.

Room Tip: unobstructed ocean view for sure. pick a higher floor and you will get an amazing view of ocean.
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  • Stayed March 2013, travelled with family
    • Value
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Helpful?
1 Thank NikkiChatur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kitchener, Canada
Level 3 Contributor
18 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 22 January 2014

Beautiful spot at the North End of Mazatlan away from the hustle and bustle of the town ( which by open air taxi was still easy and cheap to reach). I stayed here with my daughter and we both found the staff couldn't do enough for us. They work so very hard each and every day. The buffet had lots of variety of different foods each day and the quality was good. Of the three al la carte restaurants we tried two, the Italian was good the Mexican one not so much, the food was not particularly hot and the choices limited. The beach is awesome for walking on, there are quite a few venders close to the hotel but they are back by a rope and really were no bother. There is lots of seating both on the beach and around the pool, though it was best to get up early and claim a seat if you wanted to sit in a particular area. Our room was spotless, every room has an ocean view. Check in and out was extremely well organized and we were made to feel very welcome. The evening entertainment was fun. I needed to see a Dr whilst there and the hotel lobby staff helped assist with that. He came right to the room but did try to rip me off by charging an extra $20 that what I was originally quoted but when I called him on that he backed right off and charged me the original agreed price which was $80. The lobby staff arranged for my prescription to be delivered right to the hotel so there no inconvenience at all. All in all I would go back and recommend this resort to others.

Room Tip: We were in the 12th floor, it was high enough up to not be bothered by any noise from the main pool...
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  • Stayed January 2014, travelled with family
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Helpful?
2 Thank Karen77_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 22 January 2014

We are a family of 4 and we just came back after a week of staying at this resort and we absolutely loved it. This has been our 8th vacation to Mexico and this has been one of the best ones. The resort is kept meticulously clean and staff are very polite and nice. The views are amazing. We did not leave the resort for the entire week and we never felt board. The entertainment staff work really hard to help guests enjoy their vacation. We left our 2 kids at the resort kids club everyday and my daughter could not wait to go back. There were a couple of small issues with our room, we called them, they came and fixed them right a way and they called back to make sure they are fixed. For the money we paid, we could not get a better value anywhere else. I highly recommend this resort.

Room Tip: Most if not all rooms have great Ocean Views
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Farzad_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Riu Emerald Bay

Property: Hotel Riu Emerald Bay
Address: Av. Sabalo-Cerritos #3404 zona costera cerritos | Nuevo Mazatlán - Sinaloa, Mazatlan 82110, Mexico
Phone Number:
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Mazatlan
#7 Spa Hotel in Mazatlan
#8 On the Beach Hotel in Mazatlan
#10 Romantic Hotel in Mazatlan
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hotel Riu Emerald Bay 3.5*
Number of rooms: 716
Official Description (provided by the hotel):
* Opening summer 2009 * 12 km / 7.45 Miles from Mazatlan, overlooking the Pacific Ocean * Located on Playa Las Brujas beach * Complimentary sun loungers on the beach * 20-story main building * Surrounded by 13.500 M2 / 16.15 Sq. Yards of lush gardens * 10 km / 6.2 Miles from various shops * 12 km / 7.45 Miles from Mazatlan * 32 km / 19.87 Miles from the airport * Credit cards accepted: MasterCard, Visa ... more   less 
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Also Known As:
Riu Emerald Bay Mazatlan

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