We have to comment on the excellent service we received from everyone we came into contact with: front desk, house keepers, chefs, restaurant servers, security guards, resort activity staff and our Sunwing rep. All made an effort to ensure we had an amazing stay. Questions and needs were responded to quickly and to our satisfaction. I travelled with an 8 month, a 4 year old as well as 2 seniors (one with diabetes). The property is great for families who want to come play and relax...and enjoy great food and hospitality. Loved trying all the different authentic Mexican dishes at the buffet as well as the specialty restaurants. We enjoyed experiencing the various cultural activities including the opportunity to mix with people from the country we were visiting. We did not have the negative experiences others commented on and instead found all guests to be warm, helpful and even with language barriers easy to interact with.
Please note: We came to visit Mexico and not a generic culturally sanitized or 'washed' resort that could be any where. We personally decided for the last 10 years to spend our tourist dollars elsewhere but boy did we miss Mexico....and the Riu property reminded us why we loved this country so much.
- Official Description (provided by the hotel):
- * Opening summer 2009 * 12 km / 7.45 Miles from Mazatlan, overlooking the Pacific Ocean * Located on Playa Las Brujas beach * Complimentary sun loungers on the beach * 20-story main building * Surrounded by 13.500 M2 / 16.15 Sq. Yards of lush gardens * 10 km / 6.2 Miles from various shops * 12 km / 7.45 Miles from Mazatlan * 32 km / 19.87 Miles from the airport * Credit cards accepted: MasterCard, Visa ... more less
- Reservation Options:
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- Also Known As:
- Riu Emerald Bay Mazatlan