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Reviewed 2 April 2018

This hotel accommodates more of the local tourists. Unless you speak Spanish, communications will be an issue. Walls are literally paper thin. You can hear the guy next door taking a leak and flushing. You can hear conversations, and the constant moving of the chairs. The beds are not comfortable. There is no information for tourist type tours. If you ask the staff they can not recommend or even know what you are talking about if you mention one.

Room tip: No room is in a good location.
Date of stay: April 2018
Trip type: Travelled with family
Thank Joie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cityexpress Maz... F, Director de Recepción at City Express Mazatlan, responded to this reviewResponded 8 October 2018

We're sorry you did not enjoy a good experience. For our part, we will do everything possible to solve the problem you have mentioned. Thanks for your opinion.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 February 2018 via mobile

City Express satisfied my need for an easy accessible hotel for a one night stay. It's a modern, somewhat spartan hotel. Clean rooms and guarded parking. Front desk staff English excellent and efficient check in. Standard of hotel is a notch down from say a Hampton, but for just an overnight in retrospect a good choice. Would stay again.

Date of stay: January 2018
Trip type: Travelled solo
Thank ok3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cityexpress Maz... F, Director de Recepción at City Express Mazatlan, responded to this reviewResponded 8 October 2018


Dear guest,
Thank you for contacting us, it is a pleasure for us that you have given us the opportunity to receive it and make you feel at home, it is pleasing to know that our hotel met your expectations of service and comfort.
We wait for you in any of our Hotels
Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2017

Nice little hotel, good for a nice quiet sleep, far from Boulevard with no noise, good nice attention from the working people at the hotel, all of them, the cleaning lady and the front desk very charming, has a small boutique with every thing just out of the door!

Room tip: I had a back view there is NO view but also NO Noise
Date of stay: October 2017
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank luis s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 April 2017

Our stay was amazing here, it was very homely and our housekeeper was the sweetest woman ever. Front desk were very attentive to our needs and breakfast was always delicious. We're definitely going back next spring break!!

Date of stay: April 2017
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank evelynmV6135WZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 February 2016 via mobile

I expend a night there. They give me an occupied room, I open it, luggage and laptop on the bed. Have to go back to front desk to advise. Then they knock my door early in the morning. I said no now, they try to open, lucky me was well locked.
I don't ask to much for a non expensive hotel. But privacy is mandatory anywhere.

Date of stay: February 2016
Trip type: Travelled solo
Thank Merck03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alan T, Guest Relations Manager at City Express Mazatlan, responded to this reviewResponded 25 February 2016

Dear Merck03 :

Thank you for taking the time to voice your concerns and sharing your valuable feedback .Please accept my sincere apologies for the inconveniences you were put through. It is through such communication that we are given an opportunity to assess our performance, and focus on the areas that need to be addressed ensuring we provide the highest level of service to our guests.
Regarding your inconveniences on your comment, corrective measures have been put in place to avoid reoccurrence.

Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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