First of all, I don't understand why we have to wait until 5 p.m. to have the room if the room has to be checked out at 10 a.m. 7 hours of cleaning and preparing for a hotel is not acceptable.
Secondly, as the receiption hall is reconstructing, all the check-in and check-out services are moved to the hall of one building. We were waiting there for our room for one and half hour without any seat or water or air-conditioner. If the manager knows that the reception capacity would decrease because of that, stop reveiving bookings.
The room werent served for two days until we called them.
Please change the situation ASAP.More
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