We had a two bedroom kitchenette suite May 7-14. We have never stayed at Mayan before so had no expectations of previous properties however we have stayed in other resorts. Staff were extremely friendly the entire week. It was off-season, so there were no crowds. The air conditioning was working sporadically the first three days, but they were always prompt to fix and gave us free restaurant vouchers for the trouble. After the 3rd day it was great. Coffee makers are small (although when asked they gave us a larger one); fridges are also small (again we asked and got an additional one). Room was extremely comfortable. Our room was in one of three buildings, but all close together. The pool was large and contrary to previous postings, the temperature was just great - couldn't get enough of it! We ate at the restaurant a few times - great food and service. A little bit pricey, but worth it for the convenience sometimes. There was no 'typical' resort entertainment - shows every night; but that could because we were off season or we just couldn't find the information.
Although the hotel is on the outside of the Golden Zone - the bus system was great (even air conditioned buses!) and you were perhaps 10 mins from the Golden Zone and closer to 20 mins from Old Mazatlan. Of course the taxis and pulmonias are everywhere too.
The beach was probably the greatest disappointment at the Mayan. It was closed most of the time (current and jellyfish), it was quite small and there were huge rocks at the Mayan part.
There is a gym in a separate building (didn't go) as well as a spa (also didn't go). There are two shops - one souvenir-type and one convenience. Don't shop there unless you have to - better and cheaper to go in to town to the Mega. They did have a fantastic games room with air hockey, ping pong, pool, arcade games etc.
We did sit in a time share presentation (obviously for the free gifts) - contrary to previous posts and the Mayan reputation - this was almost a pleasant experience.They stuck to their time commitment, were respectful of our 'no' and we only spoke with three people.
Overall we enjoyed our time - it had more of a hotel feel than a resort feel; but there was nothing wrong with that.
- Official Description (provided by the hotel):
- Come to the pearl of the Pacific. This charming spot welcomes you with beautiful beaches and the warm hospitality of its attentive staff. Relax under a palapa on the beach, explore old Mazatlan or indulge your passion for deep-sea fishing. The brand new Mayan Palace Mazatlan spreads out over the ten acre beachfront location featuring spacious one and two bedroom suites with all necessary amenities and full hotel service: Acqua Restaurant, La Ola Beach Bar and Sunset snack-bar. Room service 7:00 to 22:00. Two heated outdoor pools overlooking the Pacific Ocean and one indoor pool for Winter season convenience. Fitness Center, Sun Mini-Super Market on-site, Boutique, Gift shop and many more. ... more less
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- Also Known As:
- Mayan Palace Mazatlan Hotel Mazatlan