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“Great stay at the Mayan”

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Mayan Palace Mazatlan
Ranked #5 of 80 Hotels in Mazatlan
Certificate of Excellence
Reviewed 27 May 2010

We had a two bedroom kitchenette suite May 7-14. We have never stayed at Mayan before so had no expectations of previous properties however we have stayed in other resorts. Staff were extremely friendly the entire week. It was off-season, so there were no crowds. The air conditioning was working sporadically the first three days, but they were always prompt to fix and gave us free restaurant vouchers for the trouble. After the 3rd day it was great. Coffee makers are small (although when asked they gave us a larger one); fridges are also small (again we asked and got an additional one). Room was extremely comfortable. Our room was in one of three buildings, but all close together. The pool was large and contrary to previous postings, the temperature was just great - couldn't get enough of it! We ate at the restaurant a few times - great food and service. A little bit pricey, but worth it for the convenience sometimes. There was no 'typical' resort entertainment - shows every night; but that could because we were off season or we just couldn't find the information.
Although the hotel is on the outside of the Golden Zone - the bus system was great (even air conditioned buses!) and you were perhaps 10 mins from the Golden Zone and closer to 20 mins from Old Mazatlan. Of course the taxis and pulmonias are everywhere too.
The beach was probably the greatest disappointment at the Mayan. It was closed most of the time (current and jellyfish), it was quite small and there were huge rocks at the Mayan part.
There is a gym in a separate building (didn't go) as well as a spa (also didn't go). There are two shops - one souvenir-type and one convenience. Don't shop there unless you have to - better and cheaper to go in to town to the Mega. They did have a fantastic games room with air hockey, ping pong, pool, arcade games etc.
We did sit in a time share presentation (obviously for the free gifts) - contrary to previous posts and the Mayan reputation - this was almost a pleasant experience.They stuck to their time commitment, were respectful of our 'no' and we only spoke with three people.
Overall we enjoyed our time - it had more of a hotel feel than a resort feel; but there was nothing wrong with that.

Stayed: May 2010, travelled with family
2  Thank webster09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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188 - 194 of 480 reviews

Reviewed 1 March 2010

We just got back from our trip to Mazatlan, Mexico. The accommodations of the Mayan Palace Regency were wonderful. The only downside was the pool was not heated and it was too cold for swimming. Everything else was great -- wished we would have spent more time laying around on the beach; there are definitely enough beach umbrellas. Every morning we walked the beach; one day, we actually saw dolphins off shore. The staff was very friendly. The location was right on the bus route which we took every day for 90 pesos each. There were activities every day and took part in Blackjack daily. Would have done the aquarobics if the pool wasn't so cold. Ask about the 2/1 drink special of the day (posted on the back of the beer special); they actually have alcohol in them unlike other resorts we have been too.

We went to the Mega Mart at the beginning of our stay to stock up on breakfast needs & beer & pina colada ingredients. Took the bus there, but got a cab back. Rode once on a pulmonia, but found Feb evenings were too cool. There is a neat little "restaurant" in the RV park across the street called Holy Frijole's that serves breakfast & lunch. Definitely recommend -- everything is made fresh daily.

Someone told us not to go to Old Mazatlan at night, but that was not the case -- we went several times and felt safe. Eat at Te Amo Lucy; found out the owner was from our home town. Found out the buses stop running at 10 pm.

We went to the Salsa and Salsa Mazatlan excursion (learn to make salsa, margarita & learn to dance the salsa). This is a cruise excursion, but they made an exception for us.

We loved Mazatlan and hope to return some day. There are soooo many good restaurants and the prices are not inflated like Cancun or Puerto Vallarta.

  • Stayed: February 2010, travelled with friends
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3  Thank NoKidsCanTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 January 2010

We just completed an 8 day stay in a two bedroom unit in the Mayan Palace Tower. It was spacious and beautiful. The 7th floor view of the ocean was to die for. Staff were so friendly and professional. No complaints.

The food was predictably overpriced so we ate breakfast and lunch in our room and ate out for dinner each night downtown on down the beach.

Prices at the Sun Shop are ridicious - go to the little blue market across the street or take the 40 cent local bus to Mega.

We would not hesitate to come back to Mazatlan and this MP resort. The resort has exciting plans for the future!

  • Stayed: January 2010, travelled as a couple
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5  Thank luke47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2009

We just returned from a 1 week RCI exchange at the Mayan Palace Regency Tower. I read many negative reports on this property and was leery about what we were getting into, but the resort is a compact beachfront property with little lacking. It is made up of different buildings dating from the 1970 original Mayan Grupo site and we did not peek into any other units to compare to ours. It was the Mayan Sea Garden, expanded with more buildings, and then they added the Regency Tower last year. All guests share the same amenities and wear different colored wrist bands for some reason. Various pools accomodate all ages (biggest pool starts out with a very large shallow area that our 3 yo was very comfortable playing in, the next smaller pool had a divided out area for toddlers, but over the bridge there was deeper water our 6 y/o loved and then there is a pool that saves you from sunlight as it is under a building. Supposedly it is heated in the cooler months, but was still very cold during our stay. Rooms are not avail until 5p but after a very quick checkin we got in early at 3:30p. We had a 2 bedroom (1 w/ a king bed and the other with 2 dbls) with all 3 rooms looking out over the pool/ocean (odd numbered rooms) with a small step out balcony. The unit was very large and furnished very nicely. 2 really long sofas in the living room (make into beds) so plenty of seating. Good TV reception(1 in each room) but no dvd/vcr. Partial kitchen meant: microwave, 2 burner stovetop(no oven), blender, coffeepot, toaster, small under counter fridge, and dishes/silver/glasses for 6, although the unit accomodated 8. The one downside was the lack of any bowls, or containers, so we had to make and keep our jello in a pot, and "blended" our pancake mix. We had maid service everyday, and they do a very thorough job. Fresh towels if you put your dirty ones in the tub, and turn down service with chocolates (our grandkids waited for them every night )unless you told them "no thank you". Who would!!! During this visit (summer), we were told it is Mexican holiday time, but also maybe due to the other factors the U.S.people are dealing with, the resort was 95% Mexican so my 15 y/o grandson had a hard time meeting up with other teens. Our 3 and 6 y/o just did alot of gesturing with their new amigos. They are both very very blonde and many Mexicans frequently asked to touch their heads. Not sure why as it does not happen here in Phoenix. The Mayan staff is probably the friendliest group of workers I have ever encountered-always a smile and either ola or hello. Ready to answer any restaurant or trans questions, even the ones not working on tips. We had bellman Damien help us at arvl, during the whole week, and at our departure--he was the best. Drinks/snacks at the pool were pricey, and we did not eat meals at the restaurant. Room service pizza was very small, and thin with a strange cheese, and somewhat high at 119p. The beach had palapas and lounges, tables and chairs for guests use and there was a beach bar for drinks, but they did close too early for us. Watching sunset with a cool pina colada would have made it better, but they were gone. Lots of people brought their own drinks/snacks which signage discourages but no one was admonished. They do allow the vendors to come up to you while on the private area, but jost a "no thank you" and they moved on. You can walk for miles on the beach and during our visit, the beach was crowded with people enjoying themselves. Day and night volleyball was popular. One day the security made everyone get out of the water due to massive numbers of jellyfish, so they did seem concerned with their guests safety. We did not rent a car-used the pulmonias(open vw's) and the local city bus, which were safe and fun. Yes, we did the timeshare visit and got breakfast, 1000p voucher we used at Zarape's which was sooo good. We all (4A/2C) ate and drank and did not use the full amount. We also got the City Tour which was OK. Probably good to do early during you visit so you can get a feel of the area for when you venture out. The usual jewelry store stop for free marguerita's and special prices on their items, another stop at a store offering local artisits creations, then the cathedral, and a small historic museum that costs $1. Some great views of the town, and finally dinner (not included-130p each) at Brazil Restaurant where they slice the meat from knives right at your table. I did not care for that type of meal, especially with all the great seafood and Mexican choices around. There would be lots to do nearby so I wondered if we could have not eaten and had time on our own, then hooked up with the van to go back to the Mayan with the other people. WE were also offered 10% discount on all of our charges we signed for, but I neglected to notice we did not have the reduction on our ckeckout bill, so I am working on that now. Got email that they would credit us but want out cc info over the internet again which I hesitate to do. Will see where that goes. We ate at Brujas Beach-a long walk North of hotel (did not like food) and at La Costa Marinera-pulmonia ride South of hotel, which was very good. It has a playground for kids on the beach and with an open dining room it made for a very enjoyable evening setting. Food and grocery prices always amaze us in Mexico. Expected in a hote/resort area of course, but also high at the large grocery chains. The little Sun Market on site had most everything , and fresh pastries were a really good treat. There are ice machines on every other floor, but at times they ran out. We took the bus to the old town area for fresh shrimp,which was fun. Ask Ali on the tour desk which bus and mark where to get off on the map. There were activities if you chose to partake throughout the day for adults and kids, but again mostly in Spanish. The grounds are kept immaculate. Behind the store I saw what looked like a laundromat (coin machines) but did not utilize. We did a 2nd time share tour (LaJolla) which got the 6 of us breakfast, the King David Stone Island Day Trip (we had the same tour guide this time as we had about 15 years ago -- How 'bout dat? Take a picture, Hugo), and a bottle of select Tequila We are very good at saying -NO- to buying in and neither salesman was pushy or rude as I have heard they can be. Prior to our arvl I emailed the concierge Armando Morales to arrange for the free airport pickup. On the van, they offer the rtrn at $9.00 pp so we paid. Then during our time share visits, they offered free airport trans so we goofed by buying on the way in. We also heard that many of the pulmonia drivers will take you to a restaurant free because they get compensated by the restaurant, but we found out too late to try it. We did notice that when we went to the 2 places to eat the drivers did go inside after we were seated so it seems to be true. Oh well, they need our money I guess. Our stay at the Matzalan Mayan Palace Regency was absolutely wonderful. Go and enjoy without any qualms, if you have the opportunity.

  • Stayed: July 2009, travelled with family
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9  Thank TOMVALALT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 June 2009

I am a M.P. owner and I was looking forward to my stay after a wonderful trip to the Copper Canyon. I had a 6 hour bus ride from Los Mochis and was tired when I arrived so was not too happy about hearing that I could only have a room with view if I stayed at the older Sea Garden hotel and if I wanted a room in the M.P. I would have to wait because it wasn't ready. So I went to get something to eat and came back and it was still not ready (didn't get in until 6:30P.M.) and in the meantime had met people in the restaurant who had told me they were leaving the next day and why didn't I ask for their room which I did only to be told it wasn't available. Clearly I had the worst room in the M.P, right above the driveway where cars entered and where the time share people stood and talked and smoked so I couldn't keep my window open. I asked to be moved and was moved to a room on the third floor but had to move myself because after asking twice for a bellboy, no on came. I went to lobby and no guests were at reception and all the bellboys were standing around talking so it wasn't that they were busy, so I asked for the key and moved my suitcases, food, etc. myself. This experience here is contrary to my experiences at other MP.s where I have stayed with family and have always been treated very well. I met many people who arrived after me who told me they had been given great rooms, so maybe it was because I was by myself and therefore treated so rudely. I do know that I love Mazatlan but will never stay at the M.P. again. On one positive note I attended the owner's update on my last day and it was very low key and friendly compared to the first one I went to when I vowed I would never go again.
If you stay in Mazatlan go to the market and get fruit and to the Panama bakery for wonderful pastry. Also to the Plaza in the evening from Thursday to Sunday when the street is closed off and there is a variety of music. A couple of blocks from the plaza is a spa, I forgot the name, but I had 2 hour long massages for $15 each with nice tip. If anyone has sugggestions on other hotels to try in Mazatlan please let me know because I am looking for one when I return.

  • Stayed: April 2009, travelled solo
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2  Thank Judith B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 May 2009

We stayed at the Mayan Palace Regency Mazatlan for March Break and had an awesome time! This hotel is part of the Mayan Sea Garden grounds but it is Mayan Palace accommodations. There is a definite difference between staying in a Mayan Sea Garden unit and a Mayan Palace unit (although both kinds of units share the same pool, grounds, restaurant, and beach area).

We were part of a group of 6 travellers (2 couples and 2 friends) and we stayed in a 2 bedroom unit. The unit was beautifully appointed and very spacious. It can accommodate up to 8 people and we found it very spacious for 6. The kitchen had everything you would need for full meals although we chose to eat in mainly for breakfast and lunch only. The beds were very comfortable and the whole place was kept immaculately clean.

The pool area was great! There were always lots of chairs available (although to get your preferred spot you needed to get there about 9-10am). Like the room, the pool area and grounds were always immaculate. We had lunch by the pool 2 days and found that the hamburgers were great and so were the nachos (we also had the breakfast buffet one morning and it was awesome - lots of choice and yummy!).

The beach area was also very nice. Lots of chairs available at the beach. The sea was pretty rough so it wasn't all that great for swimming but we went for at least one beach walk every day and generally enjoyed either a sunrise or sunset each day as well. There are vendors but not that many and they don't tend to be a bother (a simple 'no, gracias' will do).

The location of the hotel is a bit out of the way but this does not diminish the vacation or the hotel at all. It is about a 10-15minute bus/car ride into town and there are lots of ways to get there. You can have the hotel staff call you in a cab to take you to the Golden Zone for about 15 dollars or you can walk to the front of the hotel and negotiate a cab for about 8-10 dollars or you can take a bus (there's a bus stop right in front of the hotel) into the Golden Zone for about 1 dollar. As there were 6 of us splitting the cost most of the time we usually went to the front of the hotel and caught a cab.

There are lots of amazing restaurants in the Golden Zone. We particularly enjoyed some of the smaller places we walked into at random and were somewhat disappointed by El Shrimp Bucket. The shrimp in Mazatlan is the best I've ever had (and I eat shrimp whenever I get the chance)! The lobster is also quite good (especially for the price). I would definitely recommend taking advantage of the lobster/shrimp combos that most restaurants seem to offer. I would also recommend trying the mango margaritas that are made with fresh mangos (at least they were made that way while we were there but it was also mango season so this may not always be available).
Heading away from the Golden Zone (about 5 minutes on the other side of the Mayan Palace) is a place called Las Brujas which we would all highly recommend. Awesome food, awesome service, right on the beach, and complete with Mexican dance entertainment. We ate there our first and last nights.

For those of you interested in self catering there are many supermarkets nearby (again about a 10min cab ride from the Mayan) and your fridge is roomy enough to hold enough food for a couple of days. There is also a woman who sells fresh shrimp (of varying sizes and prices) on the beach everyday. If my husband and I had been travelling alone we probably would have taken advantage of that opportunity.

One note of caution - we wouldn't recommend taking the time share tour. They offer great rewards for listening to the pitch but we found that the pitch was very pushy and became underhanded at the end so not really worth the bonuses.

All in all we had an awesome time and are considering returning next year with our same group!

  • Stayed: March 2009, travelled with friends
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6  Thank Jennifer O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile
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Stayed: October 2017, travelled with family
Thank LuisaCabrera1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mayan Palace Mazatlan

Address: Av Sabalo Cerritos | Zona Hotelera Norte, Mazatlan 82100, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Hotel Style:
#2 Luxury Hotel in Mazatlan
Hotel Class:4 star — Mayan Palace Mazatlan 4*
Number of rooms: 268
Official Description (provided by the hotel):
Come to the pearl of the Pacific. This charming spot welcomes you with beautiful beaches and the warm hospitality of its attentive staff. Relax under a palapa on the beach, explore old Mazatlan or indulge your passion for deep-sea fishing. The brand new Mayan Palace Mazatlan spreads out over the ten acre beachfront location featuring spacious one and two bedroom suites with all necessary amenities and full hotel service: Acqua Restaurant, La Ola Beach Bar and Sunset snack-bar. Room service 7:00 to 22:00. Two heated outdoor pools overlooking the Pacific Ocean and one indoor pool for Winter season convenience. Fitness Center, Sun Mini-Super Market on-site, Boutique, Gift shop and many more. ... more   less 
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