We just returned from a 1 week stay at Royal Villas, staying in the Tulum Suite on the 5th floor. There were 4 of us: me and my husband (50's) and his sons, 25 and 17. It was our first time in Mazatlan.
Our first look at the suite and the view from it was breath-taking. We had to pinch ourselves. We took the all-inclusive package for all 4 of us since we booked through RCI and it is mandatory through them. I learned while there that it is not mandatory if you book any other way, but we all thought it was well worth it given that you can order al a carte from the restaurant, which is excellent, at any time of day or night when and where you want - by the pool, in your room, in the restaurant itself. The service was first class and fast. We frequently used the room service option and the food always arrived in 10 minutes with a smile. We had several outstanding meals with bottles of wine, champagne, flaming desserts, specialty dishes prepared table-side, fresh, by "David" the head waiter at the restaurant. By the pool, "Jesus" and the other staff were always there offering margaritas, beer, anything you want, right at your deck chair. It was simply the best service we have ever experienced - we felt like royalty.
The suites are cleaned daily - we had "Lucy", a cheerful bustling lady, who was excellent. The beds are so comfortable with lots of pillows and there is a patio door in every room with a patio and a gorgeous view. Lucy stocked our room every day with water, beer and snacks. The air-conditioning worked very well and was quiet.
We partook of many activities - some of which were included - boogy boarding, catamaran sailing, horse-back riding on the beach, para-sailing (very safe and well-run), snorkeling, and the boys loved the water machines (I forget the name of them - like a snow-mobile on the water). We rode around town frequently in the open-air taxis called pulmonarias - they are fun. Old town Mazatlan bears some more extensive exploring than we did this time - very European in feel and architecture. We always felt very safe wherever we went. The street and beach vendors are the only drawback to Mazatlan but we did not find them hard to put off with a wave of the hand and a "no, gracias" when they approached.
I had an issue with my ears while I was there (too much ocean and pool swimming I guess), and went into a pharmacy across from the hotel. There was a lady doctor right there in the store who took me back to her office to examine them, then recommended antibiotics and anti-inflammatories. It was so convenient and cheap. She charged me 500 pesos for her time - less than $50 dollars.
But the most impressive factor of this resort for me is David, the Manager. I had an issue with my credit card company when checking in and trying to pay for the all-inclusive packages. He graciously allowed me to pay for it in installments over 4 days - no problem. On my last day, we weren't flying out until 6 pm and he gave us a room to stay in until 3 and use the all-inclusive feature until 12. Whatever I asked of him, he made arrangements for without question. The personal service at this resort is extraordinary! We will definitely be back - and we'll recommend it to all our friends and family.
- Official Description (provided by the hotel):
- Royal Villas Resort All inclusive a lacarte Description and adventages:THE UPSCALE PROPERTY ON THE BEST BEACH OF MAZATLAN Located right in the heart of the GOLDEN ZONE of MAZATLAN, The Royal Villas resort features: 125 Suites, Jr. Suites and Pent Houses All of them with: Balconies. Kitchenettes and the best beds in town, Enjoy the only Four Diamond restaurant in Mazatlan rated by the AAA : La Hacienda de la Floor Restaurant with fine Mexican cuisine, try our delicious dishes 2007 prize winners, Have fun! during our happy hours at our Lobby Bar with live piano music and a variety of rhythms: Mexican, romantic and Jazz every day from Tuesday to Sunday, from 7:00 to 11:00 p.m. For Breakfast enjoy one on the best buffet breakfast in town, every day from 7:00 to 11:30 a.m. at our Montealban Restaurant, We also offer: Room Service, Acclimatized Swimming Pool, Jacuzzi, Fitness center with Sauna, Game room, Satellite TV, Internet access, Spa Services, daily pool and beach activities for children and adults:Other services: Game Room, Kids club, Baby Seating, Room Service, Meeting facilities up to 200 people, Safety deposit Boxes, Handicap rooms, Non smoking rooms, Beauty Saloon, Valet Parking, Direct Dial Phone System, Purified Water System, Travel Agency, Laundry Service and Laundromat .Satellite Television / Pay per view movies Smoking and Non-Smoking Rooms, Money Exchange and Safety Deposit Boxes, Business Center, M.D. on call, hours, Private Ocean View Balconies Spectacular Sunsets.1.-Location.- Located right in the heart of the golden zone. At one of the best beaches in Mazatlán.2.- EP Plan and All Inclusive a la carte2.- Family suites with Kitchenettes3.-Free internet services4:-Daily pool and beach activities program: Daily beach and pool activities for children and adults• Karaoke• Aqua aerobics• Water polo• Bingo• English classes• Spanish classes• Deer island tours 5.-Meeting facilities for up to 200 guests6.- Catering service for up to 300 guests.7.-Wedding facilities ( full arrangements)8.-Free parking and Valet parking service9.-Free work out room10.-Free Sauna services10.-Spa service ... more less
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- Also Known As:
- Royal Villas Hotel Mazatlan
- Royal Hotel Mazatlan
- Royal Resort Mazatlan