The only thing good about this stay is they had my reservation right at the top of the pile. All I had to do was show my Platinum membership card, fill in my email address and sign the sheet.
They assigned me to room 1812, the southern most room on the top floor.
We had driven 8 hours to get there, so wanted a snack. Unlike the room 1808 we'd had on Jan 17, which was well stocked and clean, this one was a disaster. There was not a single piece of silverware, no cutlery or utensils, no dish soap, dish rag, sponge or dish towel, like we'd had the previous time.
I went into the bedroom after looking all the other places, and pulled on the closet door handle to open it, and it feel on the bed. Luckily I jumped out of the way.
I had taken off my shoes, like I do at home, and happened to look at the bottom of my white socks. They were already black from the grime on the floor. I called the desk to complain, but they spoke no English, unlike the previous stay. I should have asked for a room change, but my overly optimistic wife said, oh, they'll get it right.
WRONG. Next morning I discovered the stove is out of the level of experience I have had, living and visiting all over the world. I finally found that I have to turn on one knob for the burner, then another, which is a timer to make the stove work. A third knob was broken off. I don't think this hotel is even four years old, and it's falling apart!
There were paint splotches on the counter top in the bathroom,and even in the sink.
When I asked to see the manager when I checked out, I was told the manager was "not available".
AVOID this place. It's over priced and terribly managed, as it's obvious no one had looked at this room in quite a while!
- Official Description (provided by the hotel):
- All inclusive/European plan hotels and resorts located at Mexico, Argentina and Puerto Rico. ... more less
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- Also Known As:
- Crowne Plaza Mazatlan Hotel Mazatlan