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Hotel Playa Mazatlan
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Reviews (1,978)
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Reviewed 9 March 2014

Just returned from a week in Mazatlan and happy to report we had a great time and felt safe there. Love Hotel Playa Mazatlan, the rooms are clean and comfortable, had a beautiful view of the ocean, enjoyed the beach with covered cabanas. Relaxing in the sun and the sandy beach just outside our room with great food and drinks served from the friendly waiters all day, is our favorite vacation!! The kids enjoyed painting ceramics, several went up parasailing and we all had a great time buying jewelry and tablecloths on the beach. Hope to return again next year to our favorite hotel in Mazatlan!!

Room Tip: We stayed on the 3rd floor with an ocean view just above a patio fountain and enjoyed the sound of the fountain and the ocean while we slept.
  • Stayed: February 2014, travelled with family
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Thank mitchlynne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this reviewResponded 13 March 2014

Dear valued guest,
I am thrilled to hear that we could provide a positive experience to all the various aged people in your group, It is very rewarding to hear that the experiences shared by all where good ones, and we are honored by your thoughts about our property and the fact that we will have the opportunity to be of service to you again next year. Please feel free to contact me direct if I can be of service.

Best wishes and safe travels,
LT VIENT

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 March 2014

This is my second time in this hotel last year we was over there just me and my wife at this time we left all the family 10 people we spent a lot of fun and great service for all staff special for Alfredo the server of the beach and then Italian restaurant was wonderful Great service is great food and we hope would return next year with More friends and family thanks for everything,, muchas gracias

  • Stayed: February 2014, travelled with family
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Thank claudio q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this reviewResponded 13 March 2014

Dear valued guest,

I am thrilled to hear that we had the honor to host so many of your family members, I hope that the memories created will last forever. Please feel free to contact me personally if I can be of service in planning your next trip. Note that I will pass on to Alfredo the positive notes on his efforts towards you and yours.

Best wishes and safe travels,
LT VIENT

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2014

We spent our annual two weeks at The Playa Mazatlan & it was as wonderful as ever. Our room was the best, ocean view, as was the service. We contracted transportation to & from the airport with the hotel. We would highly recommend The Playa Mazatlan!!!

Stayed: February 2014
1  Thank Sharon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this reviewResponded 22 December 2014
Google Translation

Estimado huésped,
Le agradecemos sus comentarios, le informamos que el hotel esta actualmente cursando por un periodo de remodelación y mantenimiento para "rejuvenecer" algunos de los puntos que menciona.
Atentamente,
LT VIENT

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2014

Since this property was the first hotel in what is now the gold zone, it has the best beach and you
don't have to go down10-15 floors to get to it !!
The staff is wonderful, the concierge, Elizabeth, is first class, speaks and understands English
well.!!
This being our 33rd. year in a row, it is like going home !! In my opinion this is the most
underrated hotel in Mazatlan !!! Already thinking about next year !!
Vern Sandmann
Moses Lake, Wa.

Room Tip: Rooms on the North side I feel are the best.
  • Stayed: January 2014, travelled with friends
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Thank Vernon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this reviewResponded 6 March 2014

Dear valued guest (Vern and Barb)
I truly appreciate your support in taking the time to post such positive feedback, but overall in having the trust and confidence in us, to invite all of your family. I truly enjoy our chats and all the pointers that you and Barb bring to the table, I would agree that it feels even more like home when you are here. I have continued to enjoy the Pendleton and I am very thankful that you would think of me personally. I hope that the weather was not too harsh when you got back to Washington; just remember it is a balmy and sunny 82 degrees today, and your palapa is empty. I will look forward to seeing you guys and hopefully making it back to the expo next year. Please give our kind thoughts to everyone and I hope that this year brings better crops than last, then maybe you, Barb, Chuck, Donna, Mike Wendy and the girls will visit sooner and stay longer. As you know I am always more than happy to be of service to you, so don’t hesitate to call me and keep in touch.

Your friend,
LT VIENT

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Reviewed 5 March 2014

My husband and I have been coming to the Playa for 15years and every year our visit gets better. There have been some changes,all positive! This year we had the excellent breakfast buffet included with our reservation. Visitors must try the Nopales (cactus)....yum! We are welcomed back be the wonderful long term staff...Elizabeth, Concierge, waiters Julio, Miguel, Pedro, Davids 1 & 2, Raul, Restaurant Manager. All the staff are very friendly and helpful, even with my poor Spanish. The hotel restaurants are very good....Roberto's for a Mexican style lunch and Georgini's for a excellent Italian style supper. My husband and I walk most places within the Golden Zone and downtown around the Market and we have always felt safe. Can't wait to come back next year!

Room Tip: The ocean view may be a little noisier because of the beach activity but the view is worth a bit of extra noise during the day. All the rooms are nice
  • Stayed: February 2014, travelled as a couple
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Thank edrdpm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this reviewResponded 6 March 2014

Dear valued guest,

We are thrilled to hear that we were able to provide you with another great year, it is an honor to receive you every time, and we are happy to see that some of the changes we have made are well received. I will let all the staff mentioned (Elizabeth, Julio, the David’s, Miguel, Pedro and Raul) know they have received mention on this international forum. Please feel free to contact me direct if I can be of service in establishing your next vacation, I would be very happy to serve you.

Best Wishes and safe travels,
LT VIENT

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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