We were so disappointed in our stay at PB Mazatlan. We had been there nearly 10 years ago and had a lovely time. This hotel has had zero updates since it opened. Furnishings were old and worn, beds uncomfortable. We noticed a nasty mildew odor throughout all the buildings. The grounds are beautiful but PB: it's time for some major updating. The hotel uses an exchange rate extremely favorable to them and also refused to refund the $15 that was charged to our room for a movie we did not order, nor did we see. It was Toy Story and we're in our 60's and obviously not interested in a children's movie. We were not happy with the accounting of the bill, nor the services at the front desk. Next trip to Mazatlan we will be sure to stay at the Emerald Bay.
- Official Description (provided by the hotel):
- Escape for an unforgettable getaway to Mazatlán's exciting Golden Zone, where new discoveries abound in this idyllic 400-year-old city. Authentic Mexican style unites with modern amenities at this Mazatlan resort. Each suite at the Pueblo Bonito Mazatlán comes with an ocean view and amenities to meet your every expectation. Availably activities include sport fishing, golf, tennis, or any number of nearby beach and water activities. ... more less
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- Also Known As:
- Pueblo Bonito Mazatlan Hotel Mazatlan