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“As always, the best”

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Pueblo Bonito Mazatlan
Ranked #8 of 78 Hotels in Mazatlan
Certificate of Excellence
Southern Oregon
Level 5 Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“As always, the best”
Reviewed 17 May 2011

I could literally bump my review from three years ago, and it would say the same things. Wonderful, attentive staff; great atmosphere; clean, well-kept grounds and pools (beaches, too). Luis and Matteo and Oscar were superb waiters all throughout the week -- they are incredible and always have a smile. Our kids went with us this time, as did my parents, and it was the trip of a lifetime. Thanks for everything, PB Maz. You deserve an A+! We'll be back!
Also, don't miss taking a trip down to the Mazatlan Aquarium. Take a pulmonia along the Malecon and you're there in 15 minutes. Great animal shows, A/C-cooled interior with tons of fish tank displays (some of the tanks are GIANT), and a great atmosphere for kids.

  • Stayed May 2011, travelled with family
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Helpful?
5 Thank Impapa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (255)
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English first
Milwaukie, Oregon
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 13 May 2011

I can't say enough about this wonderful place. The staff is amazing. It's location is convenient to everything. We've stayed there for the past 9 years and will continue to do so. The only unfortunate thing is all the bad publicity regarding the drug problems. I have seen no evidence of this on any of our stays and would highly recomment this hotel.

  • Stayed May 2011, travelled as a couple
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Helpful?
6 Thank linda62649
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wenatchee, Washington
Level 5 Contributor
71 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 22 April 2011

My wife and I stayed at the Pueblo Bonito Mazatlan 4-11 to 4-23-2011. The weather was very nice and the ocean water temp was great. The rooms were very spacious and well maintained, all with good views of the ocean or pool areas. We bought the all inclusive deal as we were there to relax and not worry about finding restaurants. Breakfast buffet was very good each day. Lunch was also very good, off the menu. Dinner was sit down and off the menu and a great first class selection. We also had access to the Pueblo Bonito Emerald Bay and all their facilities. A free shuttle bus runs hourly. The dinner buffet was located there, very good.

Room Tip: All have good views
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  • Stayed April 2011, travelled as a couple
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Helpful?
6 Thank Scott C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Paz, Mexico
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 21 April 2011

We were so disappointed in our stay at PB Mazatlan. We had been there nearly 10 years ago and had a lovely time. This hotel has had zero updates since it opened. Furnishings were old and worn, beds uncomfortable. We noticed a nasty mildew odor throughout all the buildings. The grounds are beautiful but PB: it's time for some major updating. The hotel uses an exchange rate extremely favorable to them and also refused to refund the $15 that was charged to our room for a movie we did not order, nor did we see. It was Toy Story and we're in our 60's and obviously not interested in a children's movie. We were not happy with the accounting of the bill, nor the services at the front desk. Next trip to Mazatlan we will be sure to stay at the Emerald Bay.

  • Stayed January 2011, travelled as a couple
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Helpful?
4 Thank rubyslyppr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bowen Island, Canada
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 26 March 2011

Had a very nice week at Pueblo Bonita Mazatlan located at the north end of the main hotel strip in Mazatlan. Very nice pool and grounds, room was nice and we thought spacious with a nice seating area. Wish there was the option for a large bed instead of 2 double beds (which cannot be pushed together). Kitchenette tiny, but functional. Staff were friendly and professional. We really enjoyed the colonial style, which sets it apart from most of the other hotels in area

Hotel was very quiet and relaxing, perhaps too quiet for those looking for hotel-based fun. Didn't matter to us as we were more interested in spending the evenings in old Mazatlan which is only 10 or 15 minutes by taxi or an easy bus ride.

Our one turn-off was that after checking in, we had to endure a pitch to sign up for a timeshare information session at the Puebla Bonita Emerald Bay. This was before we were shown our room and given the keys. They were pleasant about it (though pushed a bit when we said no), just not what we wanted to hear after a day of traveling.

I would stay again if booking the same type of vacation. Overall, a very nice stay.

  • Stayed February 2011, travelled as a couple
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Helpful?
4 Thank JeffonBowen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arkansas
Level 6 Contributor
50 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 13 March 2011

I love the fact that when we arrive everyone is happy to see us returning. Hugs when we arrive and hugs and sad farewells when we leave. It is always super clean. We always have a night cap at Cilantros so we know the waiters there the best and we think they are the BEST. They really are like old friends and family. We must mention Angel the bar tender because he is outstanding. The location is the best.

  • Stayed March 2011, travelled as a couple
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Helpful?
4 Thank KarlaSchultz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Detroit
Level 2 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 10 March 2011

Just got back from a week stay in PB Mazatlan. Still can't believe that the hotel lived up to its high rating here on Trip Advisor. I'ts a beautiful hacienda / colonial style hotel that made us feel that we were truly in Mexico. The staff was very pleasant and very helpful if needed. My only complaint is the smoking in the non smoking rooms. People would go on their balconies to smoke. While I was up early enjoying the morning view, I had to breathe in the smoke that wafted down from the balcony above. When I complained to the front desk, they shrugged and said that the smoking wasn't really in the room. To add to this discomfort, a room two doors down smoked cigars on their balcony in the evening. Just what I want to smell! There are designated smoking areas around the hotel and pool and that is where the smokers need to go. Non- smoking rooms should extend to the balconies because smoke still goes into the room and the rooms around them. Lots of great restaurants, Panchos, Chili Peppers, Tonys, within a two block walk. Be sure to try some shrimp since Maz shimpers supply shrimp to most of North America! Have to go downtown and see the Malecon and the Cathedral which has a very interesting history behind it. Take the city tour - it's only about 2 1/2 hours long and cheap and shows you a little of everything. Sister hotel PB Emerald bay has recipricating privledges and you should hop on the shuttle and spend a day there. My husband and I truly fell in love with this hotel and Maz in general. We'll be back!

  • Stayed February 2011, travelled as a couple
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Helpful?
4 Thank lidia111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pueblo Bonito Mazatlan

Property: Pueblo Bonito Mazatlan
Address: Avenida Camaron Sabalo 2121 | Sinola, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Mazatlan
#4 Romantic Hotel in Mazatlan
#4 Business Hotel in Mazatlan
#6 On the Beach Hotel in Mazatlan
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Pueblo Bonito Mazatlan 3.5*
Number of rooms: 247
Official Description (provided by the hotel):
Escape for an unforgettable getaway to Mazatlán's exciting Golden Zone, where new discoveries abound in this idyllic 400-year-old city. Authentic Mexican style unites with modern amenities at this Mazatlan resort. Each suite at the Pueblo Bonito Mazatlán comes with an ocean view and amenities to meet your every expectation. Availably activities include sport fishing, golf, tennis, or any number of nearby beach and water activities. ... more   less 
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Also Known As:
Pueblo Bonito Mazatlan Hotel Mazatlan

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