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“Terrible”

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Pueblo Bonito Mazatlan
Ranked #8 of 79 Hotels in Mazatlan
Certificate of Excellence
Reviewed 31 October 2013

Super bad sevice, on October 25 I had the misfortune of staying at the Pueblo Bonito hotel mazatlan, and had in the morning the door did not work because I had the key stack, which speak to maintenance and had to bother the neighbor and enter their balcony, to open the door and he did just that during my phone is stolen and the hotel was very poor attention not given attention and do not care, really bad service, I hope to have an answer to this because no one me at the hotel if anyone was responsible for all passed the ball and would tell me different things very wrong

  • Stayed: October 2013, travelled with friends
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4  Thank angela m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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589 - 595 of 1,550 reviews

Reviewed 30 October 2013

We recently stayed at Pueblo Bonito in Mazatlan. The room all have fantastic ocean views with a great beach; staff are friendly; lovely well maintained grounds and very clean pool areas and rooms. Owners of this timeshare commented that the resort will be redone after 2017. We had maintenance staff fix the toilet which kept running; faucets also kept leaking. Gym is small and gets quite hot ... old equipment.

We were able to pick up an extra 2 weeks at a great price, so no complaints!! We have been returning to Mazatlan for the past 11 years and enjoy the friendly people and great food!!!

  • Stayed: October 2013, travelled as a couple
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1  Thank Cathy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PuebloBonitoResorts, General Manager at Pueblo Bonito Mazatlan, responded to this reviewResponded 1 November 2013

Dear Cathy R,
Thank you very much for your kind remarks and for taking the time to review us.
Hope to welcome you to Pueblo Bonito Mazatlan anytime soon.

Best,
David Tussi, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 October 2013

While it is true that some prices have gone up, overall the value is fair. The service from a personal standpoint is superior to any other hotel that I have experienced. The front desk management is fantastic, and all other aspects of the service portion of the hotel is totally superior to all other hotels that I have visited...I highly recommend this hotel to all..Come see for yourself what HOME is all about.

Room Tip: a great room would be 1010 which Occupied for 1 month.
  • Stayed: October 2013, travelled solo
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1  Thank Donald S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2013

This property has a great location. Beach is great and beach staff was fun. Conceirge service was useless - not much knowledge on anything we asked for & spoke very little English.
The rooms are in dire need of updating. The air cond. unit dripped from bathroom celing every night - needed to put waste cans under ceiling. Beds are double beds that are jammed up against wall - need to walk out sideways to get in/out of bed. Mattresses old and hard. Bedding from 20 yrs ago! Drawers had to be pushed in with feet to close them. One lamp electrical tape on cord -not safe. TV was from the dark ages - large old tube! Screen doors kept falling off sliding track & screens had holes in them.

Room Tip: Ask for high floor. See if any rooms have been updated.
  • Stayed: October 2013, travelled as a couple
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Review collected in partnership with this hotel
Thank Donna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2013

This Resort is getting old, but the pool, beach, staff and location are excellent. The rooms are ok, but are getting old and are not really well maintained. I would definitely go back however, but always ask for a better room at check in. I was upgraded from a studio with no view, to a 1 bedroom with a great view. The hotel is beautiful outside.. the gardens.. pool areas... and service are all first class. The food is excellent and spa is very nice. My only complaint was the condition of the room.. and it was a bit dirty. As far as the area is concerned... there are many good places to eat within walking distance, and the open air taxis are really cool to drive around in. Overall my experience was good, and I enjoyed my time in Mazatlan.

Room Tip: Ask for a room closer to the beach. Some of the rooms are very close to the main street, and can be...
  • Stayed: October 2013, travelled solo
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Thank Craig J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 October 2013

We returned to Pueblo Bonito Mazatlán, where we'd stayed a number of times, after an absence of several years. It was hot and humid, so we stuck around the resort, passing the time most agreeably, eating, drinking, sleeping, reading and swimming. Although charming and human scale, the resort is getting a little worn around the edges: However, major renovations will begin soon. Meanwhile, the views from our rooms, the service, Cilantro's Restaurant, the birdlife, the sunsets and the swimming beach were all exactly as we remembered them. We visited sister resort Emerald Bay a couple of times, with its outrageous (in a good way!) pools, over the top landscaping and terrific Sunday champagne brunch. Our two guests were thrilled and thanked us repeatedly for inviting them to come with us to Mazatlán. We had all signed up for the All-Inclusive Plan in advance, which is being heavily promoted these days. Although great pains were taken during check-in to make sure we understood the plan's parameters, we were never advised that two of the restaurants on offer, Angelo's and Kelly's Bar, would be closed for renovation -- we found this out the hard way -- and that there would be no "theme nights" because it was still low season. I plan to contact management about this major failure to disclose. I suspect the staff members themselves are not kept up-to-date. That, and given that many other questions we asked about the surrounding area were met with blank stares, makes me suspect that the resort needs to ramp up their training program. Nonetheless, we love Pueblo Bonito and plan to check out their hotels in Cabo.

Room Tip: We had Rooms 322 and 323 (both junior suites) which are centrally located and with a dead on view of...
  • Stayed: September 2013, travelled with friends
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2  Thank HOWRED
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 September 2013

This was our 3rd time staying at PBM and every time we get there, we know why we don't stay anywhere else. It was at least 2 years since we went but some of the staff still could remember us. We were taken care of in everyway. Our waiters knew our drink and made sure we were ok the whole time. Only thing I can say that needs improvement is the main pool music. It needs to be kicked up so we can feel really like we are on vacation. Other than that, look like we are going to visit again in 2014! Cant wait to see everyone and relax by the pool. Oh and all the great places to eat!!!

  • Stayed: July 2013, travelled with family
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1  Thank YourSteadiness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PuebloBonitoResorts, General Manager at Pueblo Bonito Mazatlan, responded to this reviewResponded 25 September 2013

Dear Reviewer,

We would like to thank for being such a loyal guest to Pueblo Bonito Mazatlan, we are very happy to hear that you had a really nice time during your stay with us, we appreciate your positive attitude and we're already waiting to welcome you next year.

Sincerely,
David Tussi, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pueblo Bonito Mazatlan

Address: Avenida Camaron Sabalo 2121 | Sinola, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Mazatlan
#4 Business Hotel in Mazatlan
#4 Romantic Hotel in Mazatlan
#6 On the Beach Hotel in Mazatlan
Price Range: £139 - £368 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Pueblo Bonito Mazatlan 3.5*
Number of rooms: 247
Official Description (provided by the hotel):
Escape for an unforgettable getaway to Mazatlán's exciting Golden Zone, where new discoveries abound in this idyllic 400-year-old city. Authentic Mexican style unites with modern amenities at this Mazatlan resort. Each suite at the Pueblo Bonito Mazatlán comes with an ocean view and amenities to meet your every expectation. Availably activities include sport fishing, golf, tennis, or any number of nearby beach and water activities. ... more   less 
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Also Known As:
Pueblo Bonito Mazatlan Hotel Mazatlan

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