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“Liked Pueblo Bonito-had a few quirks”

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Pueblo Bonito Mazatlan
Ranked #8 of 80 Hotels in Mazatlan
Certificate of Excellence
Reviewed 3 December 2008

My husband and I spent Thanksgiving week at the Pueblo Bonito Mazatlan. My first impression was that it was a very nice hotel. I still think that somewhat. I thought the people who work there are extremely friendly, efficient and want to make sure you have a wonderful stay. We stayed as a hotel guest rather than a timeshare owner. I loved the pool, the beach and I have to agree with another post on Trip Advisor, Cilantro's restaurant does have the best Tortilla Soup I have ever had.
We also spent a day at PB Emerald Bay. We were told that if you are a guest at Pueblo Bonito Mazatlan, you could also use the Emerald Bay facilities and charge to your room. We found out that is not the case, at least at the pool bar at the adult pool. The bartender there told us he expected us to pay cash and we could not charge drinks and lunch to our PB Mazatlan room. Not that big of a deal since I had plenty of pesos with me, but that misrepresentation bugged me a bit.
The room at the PB Mazatlan was a bit dated, but it was clean. Housekeeping service was excellent. I think they need to replace the bedding and pillows. The pillows especially smelled musty. I realize it is a humid envinronment, but maybe they could leave the A/C on in the rooms or at least not cover them with the musty bedspread.
There was one incident on the beach one day. After about 3 days there, we had our favorite spot and there was another couple about 3 palapas over from us. One day, I guess they went for lunch and left their towels, kayak, etc on their lounges. One of the security guards came over and moved their stuff and gave their chairs to a group of four who were looking for lounge chairs. There is a sign that says that if you are gone for an hour or so, that your things will be moved. I think that is to prevent people from reserving lounge chairs at 7:30 AM and not showing up until 10. Whatever the reason, I think managment should make guests more aware that their things may be moved to the towel shed if they are gone too long. There is also a newsletter in the lobby that I did not see until check out day. In the newsletter is said that palapas need to be reserved and can only be reserved for a maximum of 2 hours. I think that is ridiculous, and apparently it is not enforced, since we spent about 4 hours each day under the palapas.
Overall, we liked the hotel and Mazatlan in general. The location is great, in the middle of the hotel zone, great restaurants, the on-site deli is fully stocked, very nice cashier who gave me wine buying tips. The deli sandwiches and salads are very fresh, good cappuccino too. I would stay again as I think it is an above average resort. I would also recommend it to friends and family.

Stayed: November 2008
5  Thank MDavisTucson_AZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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768 - 774 of 1,563 reviews

Reviewed 3 December 2008

Pueblo Bonito Mazatlan is a very comfortable, practical and well maintained resort. It's not over the top but it is definitely above average. It's not the epitomy of luxury and it's not a boutique hotel, and those may be its' greatest assets because instead of feeling like you're in a gallery where you better be careful you don't break anything, at Pueblo Bonito Mazatlan it's like you're visiting close friends who make you feel right at home.
The suites are far from fancy, you won't find designer furniture here, but there's no mistaking you're south of the border; the colonial feel is everywhere, from the cold tiles under your feet to the bright colors of the decor. The hotel layout is intelligent; you won't get lost but you also won't feel trapped. If you're anything like me, you'll be grateful there's a computer center where you can sip on a latte while you check your email, place a bid on eBay, or read the Seattle Times (or whatever you read at home).
The hotel has three restaurants (all very good), a deli with oh-so-yummy desserts, and a little boutique where you can get sun block or clothes, or fashion jewelry, and there's also a fine jewelry store. But if you want to buy jewelry my advice is that you cross the street and visit the sterling silver shops in the little mini crafts mall.
The Pueblo Bonito staff could not be nicer or warmer. You become friends with everybody. My favorite people were Juanita, our cleaning lady, and the guys at the bar palapa by the pool on the "Pueblito" section, whose names are Fernando and Mateo.
All in all it was an excellent experience and I would definitely stay there again.

  • Stayed: October 2008, travelled with friends
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6  Thank LaDiora
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 November 2008

I was probably the only European in the entire huge resort of Pueblo Bonito Mazatlan. This place felt like little "USA".
I am well travelled, visited many many countries all around the world and this hotel resort really impressed me. Especially the staff is very efficient, nice and professional. I liked both their restaurants, the service was fast, food was fresh.

I would like to thank all guys here on TripAdvisor because based
on your reviews I have selected Pueblo Bonito Mazatlan and it
was a great choice. Thanks! I would strongly recommend this resort to everybody.

  • Stayed: November 2008, travelled on business
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6  Thank akosamas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 November 2008

My wife and I have been visiting Pueblo Bonito regularly for over ten years. This is my favorite property in Mazatlan. When this property was originally built it was considered somewhat remote. Now, with the development of the new Mazatlan harbor the PB is more centrally located. The staff at this property seldom turns-over and this results in first class service. The laundry service (charged by the pound) is very inexpensive.

The on-site restaurant, Cilantro's, is consistantly good...in the evening try the house specialty, the Mexican Coffee drink..with a very nice table side presentation.

The PB is beginning to show a little age. Though the property is always very clean and well maintained the newer properties have more "glitz." This being said, the PB has a distinct boutique property with a terrific service level.

We'll be heading back next week for another wonderful stay.

  • Stayed: November 2007, travelled as a couple
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3  Thank harrye100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 November 2008

We were enroute to PV and stayed in Mazatlan for a couple of days to visit with friends who live there. Of all the hotels on the strip, we selected PB for its environment and staff. It is one of the best timeshare facilities in Mexico. We enjoyed their superb Sunday brunch and noted that many people came from outside the hotel to partake (always a good sign). The kitchen was well-equipped and the room was clean and in good shape. There is an execellent minimart on the premises that offers nearly everything you might need. You can get prepared salads to eat on your balcony for example and sandwich meats, wine, etc.

The staff are truly superb. We had a chance to test their responsiveness when we discovered a flat tire the day we were set to leave. Undaunted, I decided to test their 5-star rating. The front desk had no idea what a "flat tire" was. They were trying to help me call my bank. Luckily their concierge understood. After he explained that there is no Auto Association in Mexico and that their tire places do not do call-outs, he came up with a plan. One of his guys would pump up the tire by hand and then I would drive to the tire place about 10 blocks away. They repaired the tire while I waited. Total cost $10 including tips. Saved by PB!

The beach is very nice and Cilantros is right on the beach for a sunset dinner (see pictures). We also had a funky lunch at Panchos down the beach and we ventured into old town for another dinner.

I would recommend PB to anyone looking for a superb stay while being close to the action of Mazatlan.

  • Stayed: October 2008, travelled as a couple
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6  Thank kcowan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 October 2008

We really enjoyed our stay at the Pueblo Bonito Mazatlan.

The rooms were very clean, the beds very comfortable. We had two double beds which I think is the norm, I can't remember if they had king beds or not, but we weren't on a honeymoon so we were fine with it......
The resort has a great charm and abmience to it... it is not luxury..and over the top, but that is what I liked about it. I like the more traditional hotels that have lots of palm trees and nooks and crannies to explore more so than the stark white modern hotels...

There are 2 areas, the newer area and the older. If I had my pick I would choose the older section, the rooms are slightly bigger..(not by a lot, but some) and the pool with the swim up bar is on this side, so there is more activity going on to watch from your balcony. the old side was like a resort, and the new side reminded me of a condo or timeshare...

The food at the hotel was really good, try the Tortilla soup at Cilanto's... and our favorite restaurant in Mazatlan was Zarapes. it was so good, we went a couple of times. Mazatlan had the best food of any place we visited.

Activity wise there wasn't as much to do as Puerto Vallarta or Cancun, but we still had a great time.

Another GREAT feature of the hotel, they have sliding doors on their balconies..so you could leave it open all night and not worry about bugs or birds flying in, I think this was the first resort we visited in mexico that had a screen door to the balcony...

We visited the Emerald Bay..(some of my pics include pics of Emerald Bay...) wow, the place is amazing... and it's not that far from town if you are considering staying.. they have a shuttle every half an hour .. the pool is the nicest I have been to... drinks were very good.

I would totally recommend the PB mazatlan or the Emerald Bay. We visited a few other hotels and none were as nice.

**note: if you are considering a Mexican Fiesta, the Playa Mazatlan Mexican Fiesta is indoors.. (I have been to other resorts that hold them outside and that' s what were thought it was.) so you may want to consider the Emerald Bay Mexican Fiesta, it appears to be out on the lawn at sunset... but the show was great at the playa mazatlan, food was not....

  • Stayed: May 2008, travelled as a couple
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2  Thank ltw500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 September 2008

Just a heads up to any bride/groom that is looking for a place to hold a wedding....this is NOT the location unless you're willing to gamble that the wedding will actually even occur.

When we first started contacting Pueblo Bonito in July, we were transferred to 4 different employees, who "supposedly" was the wedding coordinator....still unsure who actually is the wedding coordinator there.

My travel agent and I started emailing requests and questions about booking a date, rooms, meals, etc. and never got a response. Then we called multiple times and were continually told that "Angelica" (the last name we were given) was on vacation - for 1 1/2 MONTHS!

Needless to say, it's now close to October (3 months later) and we've still had no luck with return phone calls or emails. It's quite unfortunate as Pueblo Bonito has a beautiful layout and appears to have a great wedding set-up. You can't hold weddings and be a successful wedding business if you don't reply to your customers! We've moved on and found a wonderful destination for our wedding, with a coordinator that immediately replies to our concerns and questions.

Stayed: August 2008
2  Thank SMWPADT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pueblo Bonito Mazatlan

Address: Avenida Camaron Sabalo 2121 | Sinola, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Mazatlan
#4 Romantic Hotel in Mazatlan
#4 Business Hotel in Mazatlan
#6 On the Beach Hotel in Mazatlan
Price Range: £145 - £369 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Pueblo Bonito Mazatlan 3.5*
Number of rooms: 247
Official Description (provided by the hotel):
Escape for an unforgettable getaway to Mazatlán's exciting Golden Zone, where new discoveries abound in this idyllic 400-year-old city. Authentic Mexican style unites with modern amenities at this Mazatlan resort. Each suite at the Pueblo Bonito Mazatlán comes with an ocean view and amenities to meet your every expectation. Availably activities include sport fishing, golf, tennis, or any number of nearby beach and water activities. ... more   less 
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Also Known As:
Pueblo Bonito Mazatlan Hotel Mazatlan

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