My husband and I spent Thanksgiving week at the Pueblo Bonito Mazatlan. My first impression was that it was a very nice hotel. I still think that somewhat. I thought the people who work there are extremely friendly, efficient and want to make sure you have a wonderful stay. We stayed as a hotel guest rather than a timeshare owner. I loved the pool, the beach and I have to agree with another post on Trip Advisor, Cilantro's restaurant does have the best Tortilla Soup I have ever had.
We also spent a day at PB Emerald Bay. We were told that if you are a guest at Pueblo Bonito Mazatlan, you could also use the Emerald Bay facilities and charge to your room. We found out that is not the case, at least at the pool bar at the adult pool. The bartender there told us he expected us to pay cash and we could not charge drinks and lunch to our PB Mazatlan room. Not that big of a deal since I had plenty of pesos with me, but that misrepresentation bugged me a bit.
The room at the PB Mazatlan was a bit dated, but it was clean. Housekeeping service was excellent. I think they need to replace the bedding and pillows. The pillows especially smelled musty. I realize it is a humid envinronment, but maybe they could leave the A/C on in the rooms or at least not cover them with the musty bedspread.
There was one incident on the beach one day. After about 3 days there, we had our favorite spot and there was another couple about 3 palapas over from us. One day, I guess they went for lunch and left their towels, kayak, etc on their lounges. One of the security guards came over and moved their stuff and gave their chairs to a group of four who were looking for lounge chairs. There is a sign that says that if you are gone for an hour or so, that your things will be moved. I think that is to prevent people from reserving lounge chairs at 7:30 AM and not showing up until 10. Whatever the reason, I think managment should make guests more aware that their things may be moved to the towel shed if they are gone too long. There is also a newsletter in the lobby that I did not see until check out day. In the newsletter is said that palapas need to be reserved and can only be reserved for a maximum of 2 hours. I think that is ridiculous, and apparently it is not enforced, since we spent about 4 hours each day under the palapas.
Overall, we liked the hotel and Mazatlan in general. The location is great, in the middle of the hotel zone, great restaurants, the on-site deli is fully stocked, very nice cashier who gave me wine buying tips. The deli sandwiches and salads are very fresh, good cappuccino too. I would stay again as I think it is an above average resort. I would also recommend it to friends and family.
- Official Description (provided by the hotel):
- Escape for an unforgettable getaway to Mazatlán's exciting Golden Zone, where new discoveries abound in this idyllic 400-year-old city. Authentic Mexican style unites with modern amenities at this Mazatlan resort. Each suite at the Pueblo Bonito Mazatlán comes with an ocean view and amenities to meet your every expectation. Availably activities include sport fishing, golf, tennis, or any number of nearby beach and water activities. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, HotelsClick, Hotels.com, TripOnline SA, Evoline ltd, Ebookers, Cancelon, 5viajes2012 S.L. and HotelQuickly so you can book your Pueblo Bonito Mazatlan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Pueblo Bonito Mazatlan Hotel Mazatlan