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“Wonderful Resort Our Favorite in Mazatlan!!”

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El Cid Marina Beach Hotel
Ranked #1 of 79 Hotels in Mazatlan
Certificate of Excellence
GreenLeadersPlatinum level
Southern California
Level Contributor
111 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Wonderful Resort Our Favorite in Mazatlan!!”
Reviewed 1 July 2011

We purchased this El Cid property 10 years ago and have been visiting ever since. We have never been disappointed.
This trip we brought our daughter and son-in-law. The Hotel manager upgraded us to the 2 bedroom Master Suite. It was truly amazing, it was sprawling and had the largest balcony/patio in the whole resort. We could sit on our lounge chairs overlooking the pool (which we could jump off into the pool, into 9 ft deep water)....enjoy the ocean views and watch the boats come in and out of the Marina.Very relaxing during the week, altho the weekends are a bit noisy with brining in conventions, etc.
The best waiter EVER works at the pool/bar restaurant - FIDEL!!! Truly a treasure, he really takes care of his guests. He pamperped us and served us lunch and drinks on our patio, which also had 2 sets of tables and chairs.He remembered us from our last mazatlan vacation 3 years ago.
It was hard to leave the resort....A place you could truly stay forever!
Of all the El Cid Resorts the Marina is the BEST!

Also a plus is the shuttle, which will take you to any of the other El Cids, and from there you can walk along the beach and venture out. We walked from there all the way downtown one day...just a note that we didn't see any danger, and felt very safe. Mazatlan prices are resonable, the people friendly and happy to have visitors to their lovely city.

Room Tip: Request ahead, or ask the mgmt. for an upgrade!
See more room tips
  • Stayed June 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank LadyDi_and_Cowman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSElCid, General Manager at El Cid Marina Beach Hotel, responded to this review, 4 July 2011
Dear ladyDi_and_cowman

Delighted to read your complimentary remarks. Let me thank you for your loyalty through these 10 years and for sharing your thoughts with us. We appreciate your remarks on both, service and facilities.

Our staff strives to provide a personalize service, and it is rewarding to know you had such a good experience. Our staff, especially Fidel will really appreciate your positive feedback and it will helps to all of us to provide even better service. I am happy as well, to read that you took advantage of the shuttle service to visit the entire complex and enjoy of the services they offer.

All of us We look forward to host you again in this lovely city and in this beautiful hotel to pamper you even better.

Kind regards,

Isaias Gomez
General Manager
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2,137 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (483)
Date | Rating
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English first
Fairfield, Connecticut
1 review
Reviewed 27 June 2011

We have been to a number of resorts and this is one of the nicer ones. But what really sets this resort apart from others is the service and the attitude. We had so many nice people assist from check in to check out. Alex greeted us when we got out to the airport shuttle and repeatedly helped us throughout our stay. Our houskeeping was done by Olivia and not only was the room cleaned and spotless daily she made a friend in our 4 yr old daughter. My daughter would ask us almost daily if we were going back to the room so we coudl see Olivia. We did the timeshare tour (yes we did buy an updgrade) and our sales person Jacob was ntohing but pleasant. In addition we met durign our tour Fernando who was also very informative with regards to the resort and went our of his way to arrange a fishing trip for me and to take my daughter outside to feed the Iguana's. Keep in mind the sale was already made with Jacob and Fernado wnet above and beyond after. So many people helped us I can not even remember everyones name but I would like to say thank you to all. We did visit the other El Cid resorts in Mazetlan and found this one to be the most quiet of the three which I did appreciate. We had a 3 bedroom unit and was very please at the view of the ocean and the numerous balcony's to enjoy it from.

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank mkedersha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSElCid, General Manager at El Cid Marina Beach Hotel, responded to this review, 29 June 2011
Dear mkedersha

Thank you for sharing your detailed comments. I am happy to read that you had a wonderful vacation with us and to read as well, that our staff was always present to provide you an excellent service; our guests are treated by our staff as members of our families, I am glad that Olivia made a friend in your 4 years old daughter.

Let me congratulate you for the upgrade to your time share contract. Hopefully you and daughter have enjoyed the fishing trip that Fernando arranged for you.

Each one of our 4 hotels in Mazatlan offers a differente atmosphere, I am delighted that you enjoyed of the atmosphere that Marina offers. On behalf of all the staff, we look forward to pamper you again.

Kind regards,

Isaias Gomez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Centralia, Washington
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 June 2011

Great service, good food, great pools, great beach,don't buy the internet service, sales presentation was an annoyance but once we said we were not interested we were not pressured. Stand out service from Miguel at the pool and Jonathon at the activities hut.

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Timeaway98531
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSElCid, General Manager at El Cid Marina Beach Hotel, responded to this review, 30 June 2011
Dear timeaway98531

Thanks a lot for your kind review and for giving us your preference. I am very delighted to read that you found the food, pools, location and service to your liking even thought the sales presentation did not meet your expectations. I will be sure to forward this comment with Miguel and Jonathan.

We can not wait to welcome you again and offer an even more memorable vacation.

Best regards,

Isaias Gomez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hazel Crest, Illinois
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 June 2011

The accomadations were vry nice and the Bell Boys were Fnatastic especially Jesu's Chelius. He welcomed and gave us a Tour of Hotel and the different amentities provided. he made our arrangements for departation also.
There is one thing I can't understand though is why do you have to pay to get back to Airport? They do have a Shuttle that piciks you up return is on you!? Also why would they think you would buy at one their presentations especially after being told by Lupita that would get $100 US and they turn out to be Certificates that can only be used at El Cid Marina. But only the Restaurant takes them. it states could for amentites and Tours but they were refused fo Gift Shop and for Taking a simple City Tour. Oh well. I am quite sure the next visit to Mazatlan will not have any of these glitiches for we will be staying at Peublo Bonita/Emerald Bay.

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Luv2Trvl236112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSElCid, General Manager at El Cid Marina Beach Hotel, responded to this review, 4 July 2011
Dear Luv2Trv1236112

Thank you for your positive feed back regarding our hotel and the help. We appreciate that. Also, thank you for pointing out that we need to improve our communication regarding airport transportation and gift certificates, so frustrating misunderstandings can be avoided. We're sorry you experienced some frustration and please know that we're grateful for your comments as they help us improve our service.

We sincerely expect to be honored in serve you again.

Best regards,

Isaias Gomez
General Manager
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Boston, Massachusetts
1 review
Reviewed 22 June 2011

Well, I just got home, and i realize that i want to go back!! I'm so looking forward for return next year to El Cid La Marina. Why? Because the personnel in the hotel are a-m-a-z-i-n-g; Special thanks for the Activities Crew! formed by Jonathan, Francia, Maritza and Incredible Yuli. They are a great team and their organization and activities are excellent. The bellboys are very helpful, so are the maids. Broadly, the best hotel in Mazatlán, no shadow of doubts about it.

Pablo Franco

  • Stayed June 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank PabloFranco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSElCid, General Manager at El Cid Marina Beach Hotel, responded to this review, 29 June 2011
Dear Pablofranco

Thank you for your review. I am so grateful to you for your kind words and the team are delighted, especially Jonathan, Francia, Maritza and Juli, from the Activities staff.

Rest assured that all of us will be waiting for your return next year to provide you another wonderful vacation.

Until soon,

Isaias Gomez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Olympia, Washington
1 review
Reviewed 18 June 2011

Me and my family had the best time,their staff was the best,the food was great.We made lots of amigos on our trip.Freddy,Alex,eddy,Fidel and also aaron and all the gang.

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank grewzoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSElCid, General Manager at El Cid Marina Beach Hotel, responded to this review, 23 June 2011
Dear grewzoo

Thank you very much for choosing us as your home in your recent visit to Mazatlan. For what I read, you and your family had a wonderful time and enjoyed of every aspect of the hotel; your total satisfaction is our best reward.

All of your amigos (Freddy, Alex, Eddy, Aaron) and I personally will be waiting for your return to provide you once more the best service possible.
All the best,

Isaias Gomez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Albuquerque, New Mexico
1 review
Reviewed 18 June 2011

We loved it and we will certainly return not only for the resort itself, but also for the activity directors especially Yuli! They all did a great job, and made our stay an even better experience!

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank bry_pink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSElCid, General Manager at El Cid Marina Beach Hotel, responded to this review, 21 June 2011
Dear bry_pink

Thank you so much for your amazing comments. For what I read, you had an enjoyable vacation at this your home, and it is with great pleasure to know that our staff contributed for that, especially Yuli, as you could experience, our priority number one is you, our guests.

On behalf of all the staff at El Cid Marina, we look forward to serve you again and provide you with the same service of excellence you experienced, be assured that we will provide you another pleasant vacation.

Receive my best regards,

Isaias Gomez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about El Cid Marina Beach Hotel

Property: El Cid Marina Beach Hotel
Address: Av. Camaron Sabalo 1705, Mazatlan 82110, Mexico
Phone Number:
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Mazatlan
#1 Spa Hotel in Mazatlan
#1 Business Hotel in Mazatlan
#1 On the Beach Hotel in Mazatlan
#2 Romantic Hotel in Mazatlan
#3 Family Hotel in Mazatlan
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — El Cid Marina Beach Hotel 3.5*
Number of rooms: 200
Official Description (provided by the hotel):
Enjoy the tranquil atmosphere and impeccable luxury of one of Mexico's finest beachfront properties located just five minutes from the cultural epicenter of Mazatlan's Golden Zone with attractive shops, restaurants, nightclubs and El Cid Golf & Country Club. This premier Mediterranean-style hotel is the preferred secluded spot for families who want to reconnect or couples looking for romance. Defined by our unparalleled hospitality, amazing marina-front location, inviting swimming pools, peaceful private beach and tantalizing cuisine, El Cid Marina Beach offers a memorable vacation experience. • Beautifully Appointed Suites • European, All-Inclusive & Elite All-inclusive Plans • Upscale Atmosphere • Secluded Golden Sandy Beach reachable by a quick water taxi ride • Two restaurants • Two pools and a spacious Jacuzzi • Two Snack Bars • Full Service Marina with Aries Sports fishing Fleet • Access to facilities of three nearby El Cid hotels and El Cid Golf & Country Club by complimentary shuttle • WIFI Internet Access (fee) • Only 20 miles from Mazatlan Airport • Pronatours Tour Desk in the lobby. ... more   less 
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Also Known As:
Hotel Marina El Cid
El Cid Marina Beach Resort
Marina El Cid Hotel
El Cid Mazatlan Mexico
El Cid Marina Mazatlan
Mazatlan El Cid
Hotel El Cid Marina Beach

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