10th vacation in Mazatlan for a family of 5. First time staying at Costa De Oro. This hotel has the best location of any hotel in the Golden Zone, great rooms and a great beach.
The problem is the pool is ICE COLD. It is not heated. The other problem is the hotel management and staff are WEAK and lazy and will not enforce the pool policy. People get up at 6 AM to reserve pool chairs and then come to the pool at 12 PM. One family from Minnesota hoarded 17 pool chairs for 2-4 people. Another family reserved 10 chairs for 5 people.
When we complained to Costa De Oro management and staff...they just shrugged their shoulders. It is the hotel policy to not reserve chairs and the management and staff did nothing.
At El Cid El Moro, they have stopped this kind of bad behavior from guests. I wish Costa De Oro management and staff would too.
If you stay here be aware the pool is so cold, I could not swim in it and that you had better be up by 6 AM to reserve a pool spot.More
- Free Wifi
- Free parking