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“Great location very poor service and rooms not too clean”
Review of Emporio Mazatlan

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Emporio Mazatlan
Ranked #14 of 80 Hotels in Mazatlan
GreenLeadersPlatinum level
Reviewed 12 October 2013

Seriously do they have a shortage in towels???? The room rate should cover the shortage.a family of 4 needs 4 towels so why such a big fuss in getting 4 towels. Not to say trying to get 4 pool towels! I had to carry( from room to pool) the 4 wet towels used the nite before to get 4 new ones. This hotel has so much potential but the GM is not doing much about it! What a shame!!!!!!!

  • Stayed: October 2013
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Thank mirisjz1218
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Revenue M, Director General at Emporio Mazatlan, responded to this reviewResponded 16 October 2013

We are very sorry to hear about the troubles you went through during your stay.

Our commitment is to serve all our guests and provide the most satisfying accomodations for you to enjoy your trip.

We hope sincerily to see you again as our guest soon,

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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45 - 51 of 784 reviews

Reviewed 3 August 2013 via mobile

You will not be in the room much if you are a true traveler. The place was pretty nice. It was an expensive room. We wanted the ocean view but it was way over priced as well.

The breakfast was great! The dinner and happy hour was fairly cheap. Nice staff in the kitchen.

Would I stay here again? Maybe.

  • Stayed: September 2012
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Thank AliciatheQueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Revenue M, Director General at Emporio Mazatlan, responded to this reviewResponded 21 March 2014

we want to thank you for all your comments, we are happy to read that you enjoy your stay with us,

we hope to see you again as our guest soon.

Best regards,

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Reviewed 17 July 2013 via mobile

The place was bad from the start, very overpriced, average to ugly room, slow service. The did not clean the room until we called and it was around 4pm. Too much noise, very bad parking and valet service, overall you pay too much for what you get.

  • Stayed: July 2013
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Thank Vellanoweth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Revenue M, Director General at Emporio Mazatlan, responded to this reviewResponded 21 March 2014

we appreciate your taking the time to share your comments with us, we regret all inconveniences during your stay and we want to tell you we have taken appropriate action in each of the points that you mentioned.

we hope you give us the opportunity to see you again as our guest in the next future.

best regards

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Reviewed 13 June 2013

I have come to the emporia on multiple occasions...the only thing I have to say is that they have a hot water problem. Taking a shower with a constant water temperature is impossible...if someone else in the hotel uses hot or cold water (not sure what the issue is) the water temp jumps drastically.,..EVEN with this problem i love the staff, the rooms are comfortable and clean, the location on the private beach with their pool and great restaurant on the beach makes it one of my favorite hotels in mazatlan.

Room Tip: they have better king size beds available but if you´re traveling solo there´s no need to get a room...
See more room tips
  • Stayed: January 2013, travelled solo
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Thank DerekinMexico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Revenue M, Director General at Emporio Mazatlan, responded to this reviewResponded 17 June 2013

All the Emporio Staff want to thank you for choosing us for your vacation and we regret the inconvenience you had during your stay with us as. We are working in the water pressure to avoid inconveniences to our guests.

On the other hand thank you very much for your comments about the staff, rooms and of course for being one of your favorite hotels, we hope to see you soon in this your house to keep serving like you and your family deserve,

Best regards,

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Reviewed 10 January 2013

Now I am not one to complain but this hotel is one I would not recommend. It was an overall poor experience. It was our honeymoon and I made contact with Emporio reservations and we were still given a room with 2 double beds. Also I booked through Iprefer which is suppose to give you a room upgrade. The front desk bluntly said if you want an upgrade you have to pay. Finally after into 3 days of my 7 day trip trying I explain my situation I was giving an upgrade. The pool side bar rarely had a bartender and we were asked once during our trip if we wanted a drink. We gave up and went to a near by store and get beer. I could go on and on. There were two good things about this hotel, the restaurant and the beach. There are many other hotels in this area, do not pick this one.

Stayed: December 2012, travelled as a couple
2  Thank Clint K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Revenue M, Director General at Emporio Mazatlan, responded to this reviewResponded 21 March 2014

We want to apologize for all the inconveniences during ypur stay,

we hope you give us the opportunity to serve you again in a near future,

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 December 2012

My hubby and I stayed at this hotel for four days on our first trip to Mexico. The Private beach was the highlight of the trip and their restaurant right on the beach front was really good. The food ( we only ate breakfast there) was great. The staff was very helpful and nice. The rooms and pools were clean and well maintained. The only complaint is the difficulty to control the shower water temperature especially at night.

  • Stayed: November 2012, travelled as a couple
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1  Thank Zimmn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Revenue M, Director de Relaciones con Clientes at Emporio Mazatlan, responded to this reviewResponded 3 January 2013

we want to thank you for all your comments, we are happy to read that you enjoy your stay with us, we are working to be better everyday.

we hope to see you again as our guest soon.

Best regards,

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Reviewed 3 December 2012

Hotel Emporio is in the "Golden Zone" which is a great area especially if you aren't driving. The staff was AMAZING! They were very friendly and helpful. It's a beautiful and very clean hotel! Although the room was a bit small, we weren't in the room much as we were out on the beach and touring. The beds were comfortable and we had a great view of the beach and pools. There were only two small problems. One was the air turned off one night, but it was a fluke and didn't happen again. I informed the front desk and they took care of it. The other one was I was taking a siesta and had the do not disturb on the door and the housekeeper knocked to ask if we needed more towels. It was ok because I needed to get up and hadn't set an alarm.

The hotel has a fantastic restaurant with a breakfast buffet at a great price! It has an omelet station and a waffle/pancake station. Our service was generally great, with one exception, but it was still ok.

I loved that there was a small private, elevated beach area with cabanas. It was great to lay on the chairs and have a view of the beach.

Room Tip: I would recommend splurging for the junior suites or end units as you'll get more of the fresh a...
See more room tips
  • Stayed: December 2012, travelled with friends
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1  Thank PhoenixBeachfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Revenue M, Director de Relaciones con Clientes at Emporio Mazatlan, responded to this reviewResponded 3 January 2013

All the staff want to thank you for your time and your comments, we are happy to hear your really enjoy your vacations with us and we hope to see again soon.

Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Emporio Mazatlan

Address: Avenida Camaron Sabalo No. 51 | Zona Dorada, Mazatlan 82110, Mexico
Phone Number:
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Mazatlan
#11 On the Beach Hotel in Mazatlan
Price Range: £55 - £154 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Emporio Mazatlan 3*
Number of rooms: 133
Official Description (provided by the hotel):
With architecture in the contemporary style, the hotel offers a stunning view of the Pacific Ocean and the ideal atmosphere for enjoying a relaxing break in its refurbished facilities. You can also enjoy a wide variety of gastronomic delights, in particular our seafood specialties. ... more   less 
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Also Known As:
Emporio Mazatlan Hotel Mazatlan
Emporio Hotel Mazatlan
Emporio Resort Mazatlan

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