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“Home Again”

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Torres Mazatlan Resort
Certificate of Excellence
San Francisco, California
Level Contributor
161 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
“Home Again”
Reviewed 26 February 2014

Torres Mazatlan is like a second home to my family - we've been returning for over 15 years now. All the staff are friendly and take care of us like family members. The restaurant is very good. The renovated rooms in the A and B buildings are beautiful. We can't wait to see how the C and D buildings turn out. This is a wonderful family vacation - year after year.

Room Tip: Ask for A or B building for the most recently renovated rooms.
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 8069sa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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312 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (74)
Date | Rating
  • English first
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English first
Seattle, WA
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 24 February 2014

First off I will say that all the staff we encountered were nice. Grounds and pool were nice also, except for vacant dry land next door which was an eye sore. Food at the restaurant was all great, and great activities for the kids by the pool. I also had a wonderful massage. Gym is small and smells bad but does the job.

It's the room reviews I'm confused about. They are large (we had a 2 bedroom) but VERY dated. Matresses and box springs need replacing in a bad way....very grungy looking and stained. Bedding is from the 1960's and I was scared to touch the comforter. Air conditioning was turned off for the season "for maintenance". We weren't informed of this upon arrival (check in took a long time by the way) and kept all doors/windows closed the first night (and AC turned on so we thought) and were dying of heat. After I asked at the front desk the next day and found out it wasn't on in the whole resort, we wised up and left everything open then it was tolerable with fans, except the 2nd bedroom was still hot with no functioning windows. Also fyi that there is no daily service to the rooms....only once per stay which turned out to be fine. Internet was shotty.....so don't plan on getting any work done. Some family members stayed in the newer part of the resort last April and said rooms were a tad nicer and AC was on that month. This year they had a 1 bedroom unit, also in our bldg which was very warm due to no side, bathroom or bedroom windows (only slider in living area).

All and all a good trip, but would not stay here again by choice. We were put up by family through their timeshare so no loss cost wise for us. I never heard other guests complaining about the lack of AC, so I guess I'm a high maintenance traveler.

Room Tip: Ask for a room in one of the 2 newer buildings. AC not functioning in February!! If you do stay in...
See more room tips
  • Stayed February 2014, travelled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rain2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JABoughton, Director Inventory Management at Torres Mazatlan Resort, responded to this review, 3 March 2014
Thank you for taking the time to write a review. Torres Mazatlan Resort is a timeshare resort and therefore there is no daily maid service like most hotels, however if you check with the front desk you can have additional maid service during the week for a fee. I apologies that our seasonal air conditioning cause you any discomfort. The winter months tend to be much cooler and the only time we have to do major maintenance on the A/C .
All of our units are currently under 4 phase full renovation schedule and phase three will begin in the summer of 2014. We are working very hard to bring all the units a more updated and comfortable feel.
I am glad to hear you tried our onsite restaurant “The Lapalapa” we are very proud of the fabulous food they serve and the warm friendly atmosphere it offers.
I hope someday you will give Torres Mazatlan another try.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 February 2014

"Welcome home" is the first thing you will hear upon entering the resort, and it is what will linger in your mind after you leave. I've traveled quite a bit, but I've never felt such a warm welcome and a genuine interest in being taken care of throughout my stay. They keep the resort grounds and rooms immaculately clean, with the exception of the little ants you sometimes find in Building A, but that's also where you will find some of the best ocean views. The rest of the resort buildings are completely bug free. Uh, you might also see a couple iguanas out by the pool. They're awesome. Torres can hook you up with all kinds of excursions, but if you want the real deal ask for Rudy. He'll take you through the back door. Click here to see my video tour http://www.youtube.com/watch?v=yfabjqeC2LY

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank Shrazzi R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manhattan, Montana
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 February 2014

This is the 8th year we've been going to Torres Mazatlan. We love the city and Torres is a great home base. Immaculate, well cared for, and the staff is family. Even the beach vendors are our friends. Be sure to buy shrimp from the shrimp guy, jewelry from Aurora, and sunglasses and a hat from Jesus. The bus is right outside the gate and the taxis are reasonable as well. The town is full of good places to eat, but the restaurant on site is four star and pretty reasonable. Bingo every day, a nice beach, karaoke, parties, brunches and holiday celebrations are the norm. It's intimate and low key, no loud music or spring break parties here. The grounds are lush and the view, no matter which building you're in, is fabulous! The staff remembers you, and if you show up minus a usual family member they ask about him/her. I'm always sad to leave, but I know that next time I go I'll hear those wonderful words, "Welcome home!"

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marty V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirkland, Washington
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 15 February 2014

A condo-style resort located on a long stretch of pristine beach. Each unit has an ocean view and is equipped with a full kitchen and sizable patio or balcony. The activity directors run activities for kids and adults throughout the day, and adults can enjoy two happy hours daily (12-2 & 4-6). The service at this resort is extremely friendly and accommodating, attending to guests' every need. A short, convenient taxi or bus ride away from the tourist and historical districts. Truly a home away from home.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Leslie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canada
Level Contributor
52 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 11 February 2014

Torres is not the largest resort, but that's what makes it so good. There is a real feeling of community here. We met so many great people. And there's always something going on. Two happy hours per day, parasailing on the beach, morning aerobics in the pool, cooking class with Rudy, bingo, ceramic painting... or just find a lounge chair and relax.

The staff here make all the difference, everyone is friendly and helpful. And once they know your name, they'll never forget it. Even the iguanas like it here.

Jump on the bus and head into town, or stroll the beach and avoid the crowds.

Torres... good times, great staff.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ChuckyCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
edmonton
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 February 2014

We were so pleased with the Torres Mazatlan. Staff were very friendly and there was absolutely no bothering tenants with hardcore pitches to sell or anything. Staff are all senior and very capable. The people there were a bit of an older crowd but almost everyone I talked to was an owner who has been coming back for 15+ years! We used the beach side bbq several nights and the staff helped us light the charcoals. Burgers and dogs on the beach for the family was a great way to save money and enjoy the beach. Prices in the restaurant and the little store were very reasonable. Some of the items in the general store were less money than at the mega!!

We'll come back again FOR SURE...

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bgdave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Torres Mazatlan Resort

Property: Torres Mazatlan Resort
Address: Av. Sabalto Cerritos Esq. Lopez Portillo, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 45 Speciality Lodging in Mazatlan
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Torres Mazatlan Resort 3*
Number of rooms: 126
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Travel Republic (UK), TripOnline SA, Traveltool, S.L.U., Cancelon and Evoline ltd so you can book your Torres Mazatlan Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Torres Mazatlan Hotel Mazatlan

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