We bought a vacation package through US Airways and booked this hotel for 8 nights. After we arrived, we found out that it hosts weddings for Friday, Saturday and Sunday evening in the courtyard at the swimming pool area. The band was very loud and every room could hear it. It lasted until 2:00am. We suffered through our first two nights (12/22 and 12/23) but had to move out for our last two nights (12/28 and 12/29). Neither the hotel nor the US Airways would reimburse us for the nights we paid this hotel through the US Airways.
The hotel was clean, has nice sized Junior Suite, good location, nice swimming pool but very limited services: No laundry, no gym, no concierge, no maps or any guides. It seemed to cater to Mexicans. The staffs were very nice but Only 1 or 2 spoke English.
You can not use the room phone directly dial even local numbers but to go through the front desk, which is not convenient and lots of times the phone was busy. The wireless Wi-Fi was very slow.
We only had one breakfast at the restaurant in the hotel. The food was normal but very expensive compared to many restaurants across street.
- Official Description (provided by the hotel):
- Luna Palace has a reputation of excellence in service and a home-away-from-home atmosphere. Luna Palace favourite among short and long stay travellers, as it offers fully equipped kitchenettes in every suite, as well as a beach front restaurant with a la Carte service. Our 71 suites are newly renovated, and all have a private balcony with an ocean view which offers a great opportunity to share quality time with your family or on your business. Location: Golden Zone of Mazatlan 30 minutes from airport, 15 minutes from downtown, 10 from aquarium, and 10 to golf courses ... more less
- Reservation Options:
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- Also Known As:
- Luna Palace Resort All Inclusive
- Luna Palace Mazatlan