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“Wonderful rooms and location, the restaurant stinks”

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Estrella Del Mar Resort Mazatlan
Ranked #23 of 78 Hotels in Mazatlan
Certificate of Excellence
San Miguel de Allende, Mexico
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Wonderful rooms and location, the restaurant stinks”
Reviewed 22 February 2012

My husband and I stayed at this hotel during Carnival as we were passing through and wanted a "quiet" evening away from the madness. It was wonderful! The property is situated about 25 kms. away from town, 3 1/2 miles of sandy beach, pools, golf, spa the works. The rooms were fabulous and the front desk staff upgraded us to an ocean front suite, magnificent with limestone floors and the works. We were looking forward to a meal that matched the rest of the surroundings and were very very disappointed. There was a bare bones wait staff, our meal was cold when served, the food was terrible and I would never recommend it. Most of the wait staff had a bad atttitude and took no pride in their job or the restaurant. Think again before staying here as it is a "drive" to venture out for dinner.

  • Stayed February 2012, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
4 Thank joannofsonoma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NeilCarben, Internet Marketing Assistant at Estrella Del Mar Resort Mazatlan, responded to this review, 12 May 2012
While it has been over a couple of months since this review was posted, we would now like to respond by way of an update regarding the action that has been taken in the light of the comments made about the restaurant and staff.

Firstly, we would like to thank the reviewer for her candid comments. That her praise for the property and rooms was overshadowed by her experience of the restaurant was of course very disappointing for us. However, we monitor our customer feedback very closely, and this review was brought to the immediate attention of senior management who stressed that this was unacceptable and that corrective action be taken as a matter of priority.

Specific quality controls at Resort & Hotel Managerial level were instituted immediately for the restaurant, while at the same time the process began for the hiring of a new Food & Beverage Manager. We are pleased to convey that the appointment was made at the end of March and our early reports suggest that things have certainly changed for the better, both from the food quality aspect and restaurant staff. We realize that continued monitoring and solicitation of feedback is essential if this turnaround is to be maintained and again, we thank the reviewer for giving us the opportunity of improving our overall guest experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (24)
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English first
Calgary
Level 5 Contributor
13 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 30 January 2012

My wife and I stayed at Eatrella Del Mar from Dec 21st to the 24th. Overall the property looked very nice, but... First of all, the service staff were forever telling the guests to tip in cash not on the bill. Well after tipping in cash for the whole stay, upon checking out we were flabergasted to find numerous tips writen in by the staff after the fact, sometimes in the 30-40% range. If this practise is happening, management should warn guests at check-in and/or fire the offending staff. Next, there was one service supervisor, I think, who would do nothing but annoy the guests, while the other two service staff did all the work. Finally, we asked one day if we could get a ride to Stone Island on the shuttle. We were told it would cost $40 US and they didn't have the time to spare the driver. So we walked to Stone Island, 2 hrs and 30 mins. At times, we felt like prisoners with no place to go.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Tepalover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NeilCarben, Internet Marketing Assistant at Estrella Del Mar Resort Mazatlan, responded to this review, 13 February 2012
Firstly, we would like to thank these guests for taking the time to bring their concerns to our attention. We have attempted to contact them for further information in an effort to investigate their comments more thoroughly – especially with regard to the service staff and service “supervisor” - but unfortunately so far we have not received a response. We remain open to and encourage further contact from the guests to assist us in this regard.

We pride ourselves on our professional standards and friendliness of service and of course do not condone this sought of behavior - the first time something like this has been brought to our attention. Our goal is to firstly verify the accusation by determining exactly where the guests stayed, what was charged and then to research the bills in question. We would then take the necessary disciplinary action in-house. Ultimately, we would like such concerns to be brought to the immediate attention of Senior Management at the time of discovery.

The private shuttle is subject to availability and should ideally be booked ahead for specific excursions, trips into Mazatlan or Stone Island, as quite often it is busy with other transportation needs within the resort, to/from the airport, downtown Mazatlan, etc. Depending on the length of notice, it is not always possible to supply a driver if he has been called away for duties elsewhere. Nevertheless, we sincerely apologize that we were not able to assist you with your request at the time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Las Vegas, Nevada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 January 2012

Wife and I stayed at Estrella del Mar for a week over Thanksgiving holiday and cant say enough about the time we spent there. We stayed in the new Wyndham Las Villas Resort and it was awesome!! The staff is more then helpful and very kind. The y were able to help us with the thing s we had forgotten to bring such as boogie boards for the ocean and rackets and balls for the tennis courts. We used the spa facitlies to freshen up after walking and playing on the beach (literally a 9 iron from our room). The golf course was the highlight for me. True ocean front holes(6 of them), changing conditons(ocean breeze), course was in flawless condition and the best part is the unhurried no waiting no pressure pace of play, you very well might be the only person out there so its very easy to hit a mulligan without feeling like your holding up a group behind you. Overall it was very warm welcoming and we hope to return this hidden gem again soon.

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Patrick R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirkland, Washington
Level 3 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 6 July 2011

For this trip we traveled as a family. Everyone was an adult, however we had few younger (21 yo) people on board.
We had a very nice 3 bedroom condo, overlooking the beach and pool.
It seamed as at the time we were there, there were only few people in the resort.
Extremely secluded and quiet. Most of the times we were the only people walking on the beach or in the pool.
Pool bar was closes, so we had to buy our own alcohol and make drinks

There was a store on the property, but it barely had anything in it. Good shopping place is when you go to Mazatlan and go to MEGA Superstore.

Place was clean and specious. the only problem was that we didn't have AC, only cling fans.

If you wanted to go to the city, either at the day or night it was not easy to say the least. There was a shuttle from the hotel that we used once. The times it was leaving and returning did not work with our schedule. It is a 45min taxi drive to go to the city it ranges anywhere from $30US-$40US. We spoke to concierge and his dad (taxi driver) would come and get us every night at the previously set up time and wait for us after we went out in the city.
Los Delfinos restaurant was open, food was overpriced and not very tasty. Same as drinks. Club House restaurant was the same way. We had a cook coming to the condo and she made the bast authentic Mexican meals you can ask for.

City is nice, not very big. If you are looking for a night scene entertainment, there are rotating parties from club to club. You pay ~ $25US entrance fee, drinks and entertainment are free. Quality of drinks is low, sweet and not enough alcohol, however you can always ask for additional shot and make it somewhat taste like a drink.
My favorite party was a Foam Party at Bora Bora. Nice place outdoor and fun music.

Mazatlan has a lot of interesting places in the tourist areas that is called- Zona Dorada (Golden Zone). It is walking distance to the main attractions, shops, markets, restaurants and clubs like: Bora Bora (foam party every Tuesday), Valentino's (Friday Ice Party) Sambawa (Beach Party, Thursday) and Senor Frog's (Mardi Gras Party on Wednesday).
Right in the same location there are a lot of fun bars like Gus Gus (karaoke bar) and plenty of other Margarita Gardens.
Multiple restaurants that cook real (not tex-mex) Mexican food.
There are little cart taxis that charge you about a $1-$2 for a ride and can take you anywhere around the city. They are safe and fun, also this is the only city in Mexico that has this kind of transportation.

On the main beach in Zona Dorada there are multiple places that provide, para-sailing, kite surfing, surfing, snorkeling, kayaking and God knows what else?

Overall hotel is nice, private and quiet at least at the time of our stay. If you are a young person that likes to go out, explore and have fun I DO NOT recommend it, beacuse it is too far away from the city. If you are looking to escape, relax, walk on the beach, sit by the pool and be ready to go to bed by 9PM -that would be the ideal location.

  • Stayed March 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Vienes001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winter Park, Colorado
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 June 2011

My husband and I spent a week at Estrella Del Mar. It was wonderful. The condo was beautiful, spotless and very comfortable. The service was excellent and the all the staff were so friendly and helpful. The view from our balcony, of the pool and beach was priceless. Just a short walk to the ocean. The golf course and property were so beautiful and very well taken care of. The restaurant had excellent food and "killer" margaritas! I tdefinitely would recommend staying here and have told everyone that asked about our trip that "it was the place to go".

  • Stayed April 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank 33701SteveandLinda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fraser, Colo
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 June 2011

My partner and I enjoyed a phenomenol honeymoon at Estrella Del Mar Golf resort. We soaked up the peace and quiet as well as the sun. Every morning we drank coffee watching the sunlight hit the crest of the waves. The resort is pristine! Immaculately maintained with staff that bent over backwards to make our stay comfortable and enjoyable. We strolled the beach each day finding sand dollars. Afternoons found us swimming in the beautiful pool. Evening were filled with wine, food, and more relaxation. We are already looking forward to going back and bringing friends with us next time around!

  • Stayed April 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank patj551
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego, California
Level 5 Contributor
52 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 25 May 2011

Spent a few days at Estrella Del Mar with the wife recently. We were fortunate to stay in the Villas Hotel and Spa portion of the resort and found everything the resort had to offer to be top notch.

The location is excellent if you are looking for a relaxing getaway. I felt like I was in on some sort of secret here, as I didn't see more than 10 other guests for the 3 days I was there. Also, the fact that you can land, clear customs, travel to the resort, and be on the 1st tee in less than 45 minutes is something to brag about.

The staff here is second to none. Everyone was very attentive (probably because they outnumbered the guests 2 to 1 the weekend we were there) and had a lot of good suggestions. We were always well taken care of at the small pool side cafe and restuarant that accompany the hotel.

The golf course is very well maintained, but the greens are dry and hard (or maybe my shots were to blame). It is hard to complain, however, when the backdrop to your struggling game is the blowing palm trees and soothing sounds of the ocean.

My only complaints: the rental clubs were not that impressive (but they are rentals, so I shouldn't have expected much more), the golf cart broke down on the 11th hole, and the beds were hard as rocks.

Other than that, we were very well taken care of for our weekend. I say the place will work for you because I always felt that the staff was working for me that weekend, and always had a friendly smile.

They will indeed show you Mexican Hospitality to the fullest.

  • Stayed May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thatsnotfunny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Estrella Del Mar Resort Mazatlan

Property: Estrella Del Mar Resort Mazatlan
Address: Camino Isla de la Piedra Km 10, Mazatlan 82267, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Mazatlan
#9 Spa Hotel in Mazatlan
#18 On the Beach Hotel in Mazatlan
Price Range (Based on Average Rates): £
Hotel Class:4 star — Estrella Del Mar Resort Mazatlan 4*
Number of rooms: 109
Official Description (provided by the hotel):
Estrella del Mar sits oceanfront on over three and a half miles of secluded beach in Mazatlan, Mexico. Located 10 minutes from the Mazatlan Airport, the 900-acre gated community includes a colonial Mexico-style hotel with a gracious open-air hacienda-like courtyard and features 47 ocean-view and garden-view rooms and 62 one, two and three bedroom condominiums. Both the guestrooms and condominiums feature private balconies and free WiFi. Estrella del Mar features the spectacular 18-hole Robert Trent Jones, Jr. championship golf course that runs along the Pacific Ocean, home of the PGA Tour Latin America. Other amenities and activities include a spa, salon & workout facility, conference & wedding facilities, pools & hot-tubs, restaurants & bars, tennis courts, soccer fields, water sports and a turtle sanctuary and conservation project. ... more   less 
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Also Known As:
Wyndham Las Villas Hotel Mazatlan

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