We rented a condominium. We understood that the furnishings, which are provided by the individual owners, will vary somewhat, but the furnishings as well as the overall appearance of the unit (appliances, floor materials, etc.) were a far cry from what we were sold. We paid $260 a night and expected to get what the brochure pictured, or something close to it.
The bed in our unit was the hardest bed I've ever slept on. And I travel internationally about 100 nights a year. We could not easily change it, because of course by the time we discovered this it was very late. I ended up sleeping on the couch. The following morning I went to complain about it at breakfast, and the manager came to see us about it 'only' four hours later. To her credit, she did understand that we were sold something that they did not deliver, and she did understand that the bed was not something that most people would tolerate. She moved us to a better unit and offered to credit us for the one night.
It has now bee two weeks since we left, and the credit has not appeared on our credit card statement, even though I've made several emails and pone calls to clear it up.
- Official Description (provided by the hotel):
- Estrella del Mar sits oceanfront on over three and a half miles of secluded beach in Mazatlan, Mexico. Located 10 minutes from the Mazatlan Airport, the 900-acre gated community includes a colonial Mexico-style hotel with a gracious open-air hacienda-like courtyard and features 47 ocean-view and garden-view rooms and 62 one, two and three bedroom condominiums. Both the guestrooms and condominiums feature private balconies and free WiFi. Estrella del Mar features the spectacular 18-hole Robert Trent Jones, Jr. championship golf course that runs along the Pacific Ocean, home of the PGA Tour Latin America. Other amenities and activities include a spa, salon & workout facility, conference & wedding facilities, pools & hot-tubs, restaurants & bars, tennis courts, soccer fields, water sports and a turtle sanctuary and conservation project. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, TripOnline SA, Expedia, getaroom.com, 5viajes2012 S.L., Ebookers, HotelQuickly and Cancelon so you can book your Estrella Del Mar Resort Mazatlan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Wyndham Las Villas Hotel Mazatlan