We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Vacations!!!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
El Cid Castilla Beach Hotel
Ranked #7 of 78 Hotels in Mazatlan
GreenLeadersPlatinum level
St. Albert, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Great Vacations!!!”
Reviewed 11 February 2013

Just came back from our first vacations at el Cid .Great experience! Great golfing at El Cid golf course,played 13 rounds,very good service by the golf course,great caddies-Martin & Jose Luis. We had great stay,everything was very good.We experience very attentive & friendly service provided by all staff members, just to name few -waiters- Roberto by the pool,Angelita,Daniel at Breakfast & Lunch,Guillermo & Javier(Antonio Banderas) making us laugh so much at Dinner.The Captain senior Guillermo & all your Staff congratulations & salud to you Guys! Thank you for the great stay at your Hotel.And of course can not forget the activity crew,Hey Guys! Frankie,Fernando, Rogelio,Samy continue to make those crazy ,funny games and make everybody laugh.Food was good,very clean rooms,nice, relaxing, friendly atmosphere.
It was wonderful,we will be coming back. Gracias por todo .Barb & Emilio

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank emilio_golf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMELCID, General Manager at El Cid Castilla Beach Hotel, responded to this review, 12 February 2013
Dear: Emilio_golf

Thank you for your recent review and for let us be part of your recent experience at El Cid Castilla Hotel.

I’m so happy to read you enjoyed the 13 players rounds in our golf course, that you found good service to our caddies Martin & Jose Luis, and for our waiters Roberto, Angelita. Daniel Guillermo and from activities staff Frankie, Fernando, Rogelio, Sami for contributed to make very special vacations.

My team and I cannot wait to assist you on your next vacation, your BEST one yet!.

The golf is waiting for you and to relax and enjoy your vacations; obviously we can do better than we were doing before.

As soon as you´re ready to begin planning your reservation, feel free to contact me, it will be a pleasure to help you.

Best regards,

Salvatore Sanchez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

3,328 reviews from our community

Traveller rating
    1,549
    918
    530
    200
    131
See reviews for
1,510
769
69
140
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (507)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Spanish first
  • Any
English first
1 review
Reviewed 10 February 2013

Great experience! Definitely coming back soon. Speedy check-in services by the beautiful ladies at the VIP room. Excellent service at the bar/lounge next to lobby as well as the pool side bars. Clean room that looked like the pic, big pool, and right on the beach. Recommend the all inclusive pass, you will get your moneys worth if you like to eat and drink. You can also use your all inclusive wristband at the other El Cid hotels.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank caesar619
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMELCID, General Manager at El Cid Castilla Beach Hotel, responded to this review, 18 February 2013
Dear: Cesar619

Many thanks for taking time and effort to share your wonderful experiences to the readers of the Trip Advisor.

We are very glad to read about your kind review and nice service provided from ladies at Vip room, specially to know that you enjoyed all inclusive food and beverage at our hotels. Each guest comment is without a doubt an opportunity to all the team members, as this will tremendously help us in continuously and consistently improve on our services.

I am sure you will become our frequent guest and will all be more than happy to welcome you back soon!

Salvatore Sanchez
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Elmwood, Wisconsin
Level 3 Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 10 February 2013

My girlfriend and I have been to El Cid Castilla 4 times and I have stayed there 6 times and we have never had a bad experience. The staff are all friendly and the pool is amazing with a swim-up bar. Last year we asked for a more scenic pool view room where you could see the ocean and they gave us a room with a great ocean view at the pool view price. The hotel is in the center of the golden zone with many quaint shops nearby, along with the delicious restautrants and bars, including the popular Señor Frog's. We enjoy the amazing cuisine and nightlife in Mazatlan, but for those who would rather stay at the resort, the restaurants and bars offer a variety of options that are all very good (the lobby bar is a great social area at night for people who don't feel safe going out). We are going back for a week on March 23, and since we found a great deal, we chose the all-inclusive option. We look forward to spending a week in paradise again this year!

Room Tip: Some pool view rooms have views of the ocean, plus they are a shorter walk to the pool and a little...
See more room tips
  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank TyandAlly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMELCID, General Manager at El Cid Castilla Beach Hotel, responded to this review, 18 February 2013
Dear: sir/Lady

It’s a wonderful review, thank you so much for take the time to written these kindly words about our service, I’m so happy to read you and your girlfriend has a wonderful vacation and you for pointing out our great location, service, pools and restaurants. Glad to know that you found your room with a great ocean view and that the hotel was well priced for your needs.
Your comments and experiences will greatly help other guests in their travel decisions and help form a better understanding of what we have to offer guests. We wait for your 6th time with us, I would love to welcome you personally.


Warm regards,

Salvatore Sanchez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coronation, Alberta, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 February 2013

We spent 10 day in Jan. It was wonderful. The staff were absolutely amazing. They treated us like royality. The food was great with lots of variety. Great variety of Drinks were available. The entertainment was awesome. The rooms were very comfortable and clean. We felt safe everywhere we went in and out of the resort. Special thanks to Ivan X & Laticia from the Lobby Bar, your service was extraoridinare, to our group of 8 and all others in the bar. To Noe (sorry they moved you from the buffet to the Italian rest while we were there) Fernando (1/2 man 1/2 lady!!!), Ricardo (so attentative, helpful and sincere), Frankie,(anouncer & pool side activities - you made us feel so special and welcome, your personality is number one) & all the other entertainers, buffet staff & pool staff you made our stay so remarkable and welcoming. There is lots to do in the city and area. Would highly recommend this resort to anyone. Hope we can return someday. Thanks to all the staff for the memories we will always have.

  • Stayed January 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Maxine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMELCID, General Manager at El Cid Castilla Beach Hotel, responded to this review, 8 February 2013
Dear: Maxine S

We are happy to hear you had an enjoyable stay during 10 days with us and found a great food and beverage, the courteous and helpful staff, good hotel in general, and your recomendation by the many things to do in Mazatlan. We pride ourselves on creating the utmost outstanding warm, comforting stay for each and every guest. We are glad that you decided to spend your vacations with us. I'm so pleased to see so many people enjoying our home and so pleased you have good memories to carry with you!!

I will make sure that your experience is shared with all of the hotel staff. I forwarded your comment to Ivan X, Leticia, from lobby bar, Fernando, Ricardo and Frankie from activities, who will then mention it in their departmental meetings.

Should your travel bring you back to Mazatlan we hope that El Cid El Castilla Beach Hotel is your first choice as it would be our pleasure to have you as our guest again.

Cordially,

Salvatore Sanchez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 February 2013

Just returned from 3 nights at the El Cid Castilla (Jan 26th-Jan 29th/13) We had booked a 1 week all inclusive but had to leave early due to a death in the family. This was our first time at this resort and to Mazatlan. What we liked: food, nightly entertainment at the La Pergola Dinner Theatre, friendly staff, poolside entertainment-special shout out to Fernando for making it so much fun!, beach and pools-liked that they were heated! What we didn't like: the rooms-specifically the beds which were very hard, the shower-water went from ice cold to scalding hot in seconds and water pressure was very low-made it hard to give the kids a bath, room service not included in the all inclusive and only open until 10pm, also nowhere else to get a late night snack, no mini fridges in the room which we really needed as my son takes a medication that needs to be kept in the fridge-it was hard keeping the medication cold just with the ice and ice bucket and having to pay extra for a crib! We may return to Mazatlan again, but would go for something a little nicer than the El Cid Castilla.

  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank shiney55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMELCID, General Manager at El Cid Castilla Beach Hotel, responded to this review, 9 February 2013
Dear: Shiney55

My consolations go out for you and your family.

I feel that you don't provide us the necessary time to show that El Cid has to offer. Thanks for your comments they are really helpful to improvement in our service, we have taken the measures to prevent this happening again.

We have implemented a maintenance program, which is taking care and checking the rooms that will be bring to our customers before your arrival for make sure they are in a convenient conditions for our customers.

Should your future travels bring you to our shores once again, we would welcome a second opportunity to exceed your expectations. Until that time we send our warmest regards.

Salvatore Sanchez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alberta, Canada
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 February 2013

We just spent a week at El Cid and absolutely loved it. The treatment by all the staff was great and there is not a chance that you will ever go hungry or thirsty...The beach was great and very safe although the vendors do get a little tiring in the end. The rooms are comfortable and kept very clean every day.

Lots to see and do as this hotel is located right in the 'golden zone' of Mazatlan. Would highly recommend it to anyone. A very worry free vacation.

Room Tip: If you want more quiet - make sure to take a room on a higher floor as there are activities and musi...
See more room tips
  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMELCID, General Manager at El Cid Castilla Beach Hotel, responded to this review, 8 February 2013
Dear: Peter D

I am glad to know in your first time to Mazatlan and among many options in Mazatlan you choose El Cid Castilla to have a vacation.

It is my personal pleasure to find these kinds of reviews on Trip Advisor every day. This means our staff is successfully helping our guests make their dream vacations come true. Our team is happy to hear your recognition to their efforts as it motivates and inspires achievement. Staff wants to know if they are doing a good job and that it is noticed…a simple “thank you” such as yours is always appreciated.

Regarding to the beach vendors we have strengthened the area with more security staff to avoid you such discomfort, an apology for the inconvenience that this has caused.

As soon as you´re ready to begin planning your reservation, feel free to contact me, it will be a pleasure to help you

Best regards,

Salvatore Sanchez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 February 2013

We had a great 5 nights at El Cid Castilla Beach Hotel. I think the staff is the most important part of any vacation and Castilla delivered. I would like to especially mention Johnathon the dinner waiter at El Patio. He not only was a very attentive waiter but he also was very conversational and friendly. We did our best to always get one of his tables. All of the other staff were so friendly and accommodating. They were always able to answer any of our questions and when it came to service they were right there but not intrusive. We always had clean towels in our room - they were large, not skimpy ones like some hotels have.
The rooms were very clean. We liked the fact that there were plenty of outlets so we could plug in our phones, computer etc. The shower was great, lots of hot water and pressure. The tub was really unique for us. It was quite deep, more like a soaking tub.
Be sure to make reservations to the ala carte restrauants. We were always able to get a reservation the morning of the night you want to be there. The reservations are made in the Elite Club. The staff of young ladies there was also excellent. They are so 'bubbly' and friendly.
We saw a couple of reviews where people felt pressured by time share requests. We had only one request and after that no one asked us about going to a 'meeting'.. We have been to other all inclusives and everytime we went into the lobby, we would almost hide.
We really enjoyed the shows in the Pergola. The dancers may not have been Broadway stars but their enthusiasm made up for that. It was so much fun to see how they included the children in the audience. You could tell that the dancers enjoyed the children also.
We could go on and on but suffice it to say. We will return as soon as we can.
If we change anything, we will request an oceanview room next time and stay 7 nights.

.

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank janicanMinneapolis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMELCID, General Manager at El Cid Castilla Beach Hotel, responded to this review, 7 February 2013
Dear: janicanMinneapolis

Thank you very kindly for your lovely review and recommendation of the hotel and staff. Thank you also for staying with us and for pointing out the benefits of staying at El Cid Castilla Beach Hotel.

I am very happy to know that you enjoy your five day stay with us, that you found the staff friendly and helpful, I will pass your comments with Jonathan and the elite girls team, I'm sure they will be more than happy to see their effort in your recent comment.

Once again thanks for your recommendations for the specialty restaurants, I'm glad you enjoyed them.

We look forward to welcoming you back again in the near future and that on your next visit you will try again our restaurants. With us specials menus, the freshest ingredients, and the same service standards that you have kindly complimented above we do believe it is well worth the experience when compared to most restaurants in Mazatlan

Sincerely,

Salvatore Sanchez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Mazatlan hotels
0.1 mi away
El Cid El Moro Beach Hotel
0.3 mi away
El Cid Granada Country Club
0.1 mi away
The Inn at Mazatlan
The Inn at Mazatlan
#9 of 78 in Mazatlan
671 reviews
Show Prices
Show Prices
Show Prices
0.9 mi away
Hotel Playa Mazatlan
Hotel Playa Mazatlan
#5 of 78 in Mazatlan
1,779 reviews
4.3 mi away
Pueblo Bonito Emerald Bay
1.0 mi away
Pueblo Bonito Mazatlan
Pueblo Bonito Mazatlan
#8 of 78 in Mazatlan
1,528 reviews
Show Prices
Show Prices
Show Prices

Been to El Cid Castilla Beach Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about El Cid Castilla Beach Hotel

Property: El Cid Castilla Beach Hotel
Address: Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
Phone Number:
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Mazatlan
#5 Spa Hotel in Mazatlan
#5 On the Beach Hotel in Mazatlan
#6 Business Hotel in Mazatlan
#8 Family Hotel in Mazatlan
#12 Romantic Hotel in Mazatlan
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — El Cid Castilla Beach Hotel 3.5*
Number of rooms: 500
Official Description (provided by the hotel):
Nestled in the heart of Mazatlan's Golden Zone with splendid views of the ocean, refined comforts, and warm, friendly service, El Cid Castilla Beach offers a delightful combination of sun and fun for all ages. Relax on our beautiful sandy beach as the Pacific laps at your toes, sip a refreshing beverage at one of our two connecting pools or enjoy a gorgeous sunset from your balcony as it melts on the horizon. Serving as a tropical oasis for unforgettable getaways, Castilla's vibrant location makes it the perfect retreat for entertainment seekers as it is just a few sandy steps away from the energetic nightlife, enjoyable shopping, and restaurants including Senor Frogs restaurant and disco on site. • Ideal for Friends and Families • European, All Inclusive and Elite All Inclusive Plans • Three restaurants with international cuisine • Kids Club (From 10am -10pm) • Teens Club (From 11am-7pm) • Theme night dinner buffets with live entertainment • Two expansive, connecting free form pool with swim up bar • Beach front property with aquatic center • Pronatours Tours Desk • WIFI Internet Access • El Cid Golf & Country Club, offering golf, tennis, spa, and fitness center • Only 18 miles from Mazatlan Airport ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Priceline, TripOnline SA, 5viajes2012 S.L., Evoline ltd, getaroom.com, HotelQuickly and Cancelon so you can book your El Cid Castilla Beach Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel El Cid Castilla Beach
El Cid Mazatlan
El Cid Castilla Mazatlan

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing