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“Mazatlan at the end of Holy Week....LOUD”

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El Cid Castilla Beach Hotel
Ranked #7 of 78 Hotels in Mazatlan
GreenLeadersPlatinum level
Calgary, Canada
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Mazatlan at the end of Holy Week....LOUD”
Reviewed 7 April 2013

Well we went here for our FIRST ever Vacation and it was to say the least NOT a great time, but also NOT the worst time either. Lets begin with check in....be prepared to be practically tackled by the time share people in the lobby....they LOOK like staff so be warned. Be prepared to be expected to tip EVERYONE all the time, and if you do not the staff will kinda get demanding about it crying out about how their family NEEEEEDS it....Ernesto was the worst...he lied when we went to go from the pool to swim in the ocean stating he was off in 5 min and we should "take care of him" now so his family would be able to eat that night....and when we gave 50 peso he said no not enough, so my husband whom had a few beverages gave him an additional 200 peso and when we came back 45 min later, he was still working!!! and saying the same thing to another couple!! That PISSED me off!! The crowds were CRAZY, and if you were not fighting to get a chair at the pool (full of screaming kids splashing you) you were fighting at the beach, it was fuller and the peddlers came every 2 min (seriously NOT exaggerating here) and bugged and bugged!! They did not like taking NO for an answer...and if you think you are safe in the "roped off area" think again, and you have to practically climb over them to get out of the area to hit the waves!! The ocean was warm though and nice soft sand on the beach and clean surf with nice practically rock free ocean floor! However the sad thing was after the crowds leave there will be garbage all over and when we asked if they clean up they said the ocean will do it for them.
Oh and the tours...yeah look around for a better deal cause there are ones to be had. They WILL barter. Yet the shops do not, even in the downtown market....they will not barter much and get offended when you try to. They will also grab your arm and not let go even if you say no several times. Its also very very very crowded at the markets.
Be careful as a pedestrian as you do not have right of way and the drivers don't stop! People RUN across...even old people.
The people will correct your English in Spanish when you talk to people, some with a smile many with a scowl.
As for our all inclusive hotel....well they messed up our room and we did not get what we ordered, and the room is very basic. They do charge for water and coffee in the room...but you can get free downstairs. We did have a private balcony and after a few incidents for chairs down at the pool or beach we opted to sun ourselves there. It was clean though and the maids did a decent job everyday keeping it clean...but do not even bother trying to talk to them....they don't understand even basic English.
It was VERY loud there, everywhere! The national music is with tuba's, trumpets and drums....I never did find a rhythm in what they played and after a day of them going full blast from 10 am to 5 or 6 am the next day we had heard our fill! This went on daily for the first days we were there. They were every 15-30 ft apart and trying to out play each other, but not ever the same song! Then came the huge baker rally...yeah not a quiet peaceful place to be at all!!! We then got two days of semi quiet (meaning less of them), only to find out that Wen started a huge international biker rally! Yeah ALLLLLLLL kinds of two or three wheeled things driving up and down the road while drinking a beer.....very loud again. The police are everywhere but as every Mexican told us, when it came to the roads anything goes. If it can drive its on there, people even cooking in the back of their trucks while driving, kids standing up in sunroofs, every vehicle blasting the music...even pedal bikers rigged up giant speaker set ups to blast...was crazy to see but we only saw one accident so I guess it works for them.
Food.....well if you think you will find good Mexican food at the resorts...think again. The favorite "theme" seem to be Italian. Watered down sauces, so much so that they did not even have a flavor to them, even the guacamole was like soup. The food was the same practically daily, a chicken (who knew what kind), same for a beef and or pork, over cooked pasta, potato and veggie....the fruit was nice, yogurt watered down to soup consistency, the fresh baked goods were nice...desserts so/so. As for the Ala cart restaurants, they changed daily to buffet (same as the cafeteria like restaurant that most went to) so do not count on them being what they claim they were. We found the best hotel & restaurant was the Marina but did not discover that till our last day as you do not get all the ala cart rest menu info unless you go there and they were really reluctant to show the menu to you before you sat down for some reason (we never figured that one out)....we heard the best way to eat is to NOT eat at the resort....nullifying the all inclusive benefits in my opinion.
We went golfing as our pkg included the green fee's...but because you MUST have a caddie (whom is kind of useless, and will just walk with you, does not talk much and gets annoyed when you say things in the English like the sand trap vs the Spanish word Playa) a cart, and all that... it still cost much more than some of the nicer places we golfed for less than half the price in Alberta. The course was ok, mainly sand traps an water not much challenges otherwise...pretty open and plain.
Para sailing was a blast! Zip lines were not great, they have holes in the gloves and because you have to glove break if you don't do it EXACTLY right you can count on getting cable burn!! Also I would recommend asking how large a tour they have at the time you go cause we had a very large group and waited in the tree's under full sun for long periods of time with only one section having water at it. Me and a few of our friends ended up going home dehydrated, wounded and with a heat rash. Also did the ATV tour, which was very fun but in the dry season bring a bandana as they do not offer one and its VERY dusty. The tequila tour was neat, and you CAN drink as many as you want for free....which brings me to the cost of liquor....if you are expecting cheap...you will be disappointed. It costs just as much...maybe a few dollars less than in Canada. The Excursion to the islands....they are very pricy for the little time you get, and the things you get to do will be very short....like 5 min for a ride up and back on the beach on the horses because you have to wait for everyone to get a turn and they really over book the excursions....NOT worth the huge cost! Oh and if you plan to walk the main strip, be prepared to be bombarded with time share folks that do not like NO either, they will walk beside you going on and on till your almost at the next timeshare booth which has one on every block. If you want a city tour....go with a polumina driver instead....finding an English speaking one that's NOT blasting music is hard but if you find Freddy, you will have a great experience!! He will show you things you will not see on the one you pay for in the hotel and for allot less too!

  • Stayed April 2013, travelled as a couple
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Helpful?
1 Thank MexicoFirsttimers_20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMELCID, General Manager at El Cid Castilla Beach Hotel, responded to this review, 10 April 2013
Dear: Sir or Lady

I feel so proud that amongst other options Mazatlan has to offer you choose El Cid Castilla Beach Hotel to have your vacations.

Unfortunately you chose a very popular time of the year to visit El Cid and Mazatlan, that is Semana Santa and Motorcycle Week -- as there is a good mix of national and international visitors throughout the city who are eager to celebrate these two special occasions, the musicians are stroll up and down the beach to play traditional songs and local Banda and yes, at times the fiesta can get loud.

We are so glad that your experienced so much of Mazatlan from golf at El Cid to parasailing to Deer Island and a City Tour. I would congratulate them for their sense of adventure. It is great for us to share your positive experiences.

We are sorry to hear that they were disappointed with the buffets but we do our best to change the theme of the cuisine daily, and with La pergola, alhambra, La cascada. la concha, La marina restaurants and La conchita, and gruta snack bars, we try to offer a variety of options among the four resorts and country club.

Best Regards,

Salvatore Sanchez
General Manager
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Date | Rating
  • English first
  • French first
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English first
Vancouver, Canada
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 April 2013

We just returned from a wonderful week at the El Cid and are missing it already. It was 100% full the whole time but the people were fantastic. We would especially like to single out Antonio in Cascada, Roberto for service on the beach, and Julien at El Patio.

The bed was a little hard but upon request a pillow top was delivered to the room and installed when they cleaned the room. The food was fantastic in all the al la carte restaurants, but especially the Churrasco at El Patio. If the chef was willing to share his recipe we would love that.

The only negative comment would be the lineups at check in and check out. We would suggest that they institute a single line for both, and when you reach the head of the line then you would go to the first available staff person.

Overall it was a fantastic experience and we are already planning on going again next year.

  • Stayed March 2013, travelled as a couple
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Helpful?
Thank ChrisL99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMELCID, General Manager at El Cid Castilla Beach Hotel, responded to this review, 8 April 2013
Dear: Sir,

Thank you for your kind notes. We really feel happy that you enjoyed your stay so much… your photo look great, though it’s not difficult with such an amazing view!!

I am thrilled to hear that you enjoyed the service provided from our staff specially from Antonio, Roberto and Julien, also to know that food at the restaurants are on your expectations.

Referring to your comments about the lines at front desk, please accept our since apologies for this, I'm sure your suggestions will help us greatly to improve service, sincerely take into account.

Thank you again for using this helpful tool to inform future travelers about your positive impressions, we really appreciate you taking the time to do it share your experience.

Warm regards,

Salvatore Sanchez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abbotsford BC
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 April 2013

We enjoyed our stay at the El Cid Castilla..the location is great with access to downtown and the Golden Zone so handy. Loved the options of going to different pools ..the El Cid Granada is very quiet and we appreciate the peacefulness of that pool..although enjoyed the Water Aerobic class at the Castilla too!
We took Spanish classes with Fhernando and appreciated his great teaching skills ..how he adapted the lessons to our ability levels and it was such a great way to meet other people too! Fhernando is a great personality..his multi-talented ability was very evident in his managing of the pool staff...entertainment skills in the evening programmes..and excellent English too!
Waiters we found especially helpful were Miguel and Daniel although the work ethic amongst all the staff we observed to be of a high quality.
We did not appreciate that Time Share sales people sit at tables in the lobby under the pseudonym of "Information." At first we thought we thought this was an orientation to our stay but quickly found out otherwise.
All in all really enjoyed our time there!

  • Stayed March 2013, travelled as a couple
    • Value
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Helpful?
Thank Janie777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMELCID, General Manager at El Cid Castilla Beach Hotel, responded to this review, 8 April 2013
Dear: Janie77

I really want to thank you for your nice 5 stars review. I´m so happy to read that you have wonderful vacations with us and I sincerely appreciated your recommendations.

I am delighted to read that you recognize the training that we undertake with our staff and how important an impact that has on our guests. Thank you also for your comments regarding the activities, and pool areas. As you mention the hotel is ideally located to access all the facilities that Mazatlan has to offer.

The most pleasing aspect of your review was in regards to your interactions with our staff; customer service is what we pride ourselves in and we are pleased that we were able to make your stay more comfortable and pleasurable.

I greatly appreciate the kind words and I look forward to welcome you back soon to El Cid Castilla Beach Hotel. Feel free to contact me.

Kind regards,
Salvatore Sanchez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level 3 Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 6 April 2013

My friends and I came to the El Cid for a girls trip. We parked ourselves by the pool everyday, but had no idea what fun we were in for! The staff at the El Cid are very friendly, and happy to help you. The activities crew are awesome! Don't shy away from participating in their fitness classes and poolside games! Enrike in particular is fantastic! He made us laugh everyday, and encouraged my friends and I to try different things. If we were unsure of where something was etc, he would show us exactly where we need to go, for example the theatre. We so appreciate his genuine personality and the love and fun he has while working. Alex and Bruno are great as well, all three of these activities employees made us feel as though we were at our home away from home! Be sure to watch out for Enrike, Bruno and Alex, they will truly make your stay that much more enjoyable.

Room Tip: Ask for a room on a higher floor with ocean view. Tends to be a bit quieter and the view of the pac...
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  • Stayed March 2013, travelled with friends
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Helpful?
Thank Lindsey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMELCID, General Manager at El Cid Castilla Beach Hotel, responded to this review, 9 April 2013
Dear: Lady

Thank you for taking the time to write this review and for letting us knows what great of a stay you had. It means a lot to us that you gave El Cid Resorts the honor to assist you and make your girls trip an unforgettable one! I’m glad my staff played a big role in what made your vacations enjoyable, rest assure that they will be congratulated on there outstanding service, I am sure they will be glad to hear about there recognition it will only strive them to keep up the good work . This is the kind of staff I am very fortunate to have on board with us for we are all about our guests satisfaction and if there happy then that means we have done our job. We hope we can be able to assist you once again we will be waiting for you here in you “home away from home “.

Best Regards,

Salvatore Sanchez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Red Deer, Canada
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 April 2013

My fiancé and I just got back from a week in Mazatlan where we stayed at the El CID Castilla. After the first three hours I was on the phone with West Jet Vacations trying to find a way home. It was like we had walked into Fort Lauderdale college spring break. Little did we know that it was Semana Santa, Mexico's version of Easter. It was insane! Thousands of people on the beach, you could barely move, bands playing every few feet, the noise was intense, it was very overwhelming. We spent the first 24 hours in our room. The party went on through the night. I was happy after two days once a lot of people checked out and we could finally leave our room. So there went the first two days of our trip. This hotel definitely likes its noise and music, so beware of that. You must be up by 6 am if you want a palapa on the beach or they are all gone. So that's what we did every morning. But we enjoyed our days on the beach sipping margaritas. The buffets were pretty good, but do NOT eat at the one under the tent that overlooks the ocean, it's not very good. La Cascada is great for breakfast, the omlets are fantastic! La Pergola is great for lunch! We made dinner reservations every night with the exception of one night. The sushi restaurant is fantastic! And make sure you order as much as you want if you are all inclusive! The Argentina restaurant was also a favourite! The Italian one was so-so. The restaurant staff was fantastic, make sure to tip them, they definitely deserve it! If you like ribs, go off site one night and visit the Fat Fish, amazing ribs, great price! Watch out for housekeeping staff if you are a woman who wears make-up. We got a call from customer service the one day telling us they were charging us 300 pesos for two towels because I had got make-up on them that housekeeping said they wouldn't be able to get out. I happened to know that day that housekeeping had just cleaned our room within the hour and there had not been time to launder the towels, so I fought this charge and insisted that they wash these towels, as I knew make-up would come out in the wash. Several days later we got a call back stating that we wouldn't be charged for the towels and that the fees were taken off our account. However, when we went to check out, the charges were still there and the customer service lady, Natalia, conveniently wasn't working that day. We almost missed our bus to the Airport. Thankfully, one of the managers helped out and we didn't have to pay, but ridiculous to say the least! Next was Bike Week! So a couple days of quiet! Luckily our room didn't face the street! Some of the guests rooms faced the street and they didn't get any sleep at night as the motorcycles ripped up and down the streets all hours of the night. All in all, it was an interesting week. Would we stay there again? If the price was right and there wasn't anything going on, maybe. But definitely do your homework before coming here. Other than that, it's family friendly, nice staff, good food and clean, two huge pools, lots of on site stores.

Room Tip: Always ask if there is a free upgrade, ask for the best room available. Pool view rooms are noisy.
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  • Stayed April 2013, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Tmckinley2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMELCID, General Manager at El Cid Castilla Beach Hotel, responded to this review, 8 April 2013
Dear Sir or Lady

Thank you for choosing to stay with us at El Cid Castilla Beach Hotel and for taking the time to comment on your experience. Your detailed, positive yet honest review is very much appreciated.

We were very pleased to note that you enjoyed our restaurants, the wonderful days enjoying our beaches sipping a margarita, and the restaurants, food in special the omelets, lunch at La Cascada restaurant and the sushi bar. It´s great to know beside the amount of people who were at the hotel was not an inconvenience for you and your fiancé could enjoy our services.

I'm very disappointed in the way we handle this situation by charging for a towel that was stained with makeup, fortunately we were able solve the situation in the best way. Please accept our sincere apologies and know that we certainly will look into the matter and make necessary measures.

Should your future travels bring you to Mazatlan, we would welcome another opportunity to provide you with a flawless vacation experience. Until that time we send our warmest regards!

Salvatore Sanchez
General Manager
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Ponoka, Canada
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 31 March 2013

Travelled with my husband, two kids age 10 & 14, mother in law, and my parents Mar 23-30th. My first time to Mazatlan and it was amazing! The resort was clean, the stafff were very friendly, and the food was good. Very family friendly resort, lots of activities to keep the kids entertained. I would definitly visit the El Cid Castilla again!

  • Stayed March 2013, travelled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank Albertagirl80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMELCID, General Manager at El Cid Castilla Beach Hotel, responded to this review, 2 April 2013
Dear: Sir or Lady

We are very glad to read about your kind review and encountered words about the facilities, specially to know you come to enjoyed with your family your first time of Mazatlan, that you delight the activities, cleanliness of our facilities and the staff are of your expectations. Each guest comment is without a doubt an opportunity to all the team members, as this will tremendously help us in continuously and consistently improve on our services.

Once again, thank you so much for your confidence in our service and thank you for choosing El Cid Castilla Beach Hotel as your holiday destination in Mazatlan. I am sure you will become our frequent guest and will all be more than happy to welcome you back soon!

Best regards,

Salvatore Sanchez
General Manager.
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Calgary, Alberta, Canada
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 March 2013

Me and my husband stayed at the El Cid Castilla for 8 days in February. It was amazing! We had a great ocean view room, and we were always looking forward to waking up to the sound of ocean waves. The staff were great! Special thanks to Adam, Gabriel, and Paul (the ever helpful waiters). We never ran out of drinks by the poolside, and they were always helpful at the buffet. The staff at El Cid Castilla are very hardworking and very friendly. Our room was always clean. I loved the food at the buffet. Yummy food all the time! I would definitely go back. People in Mazatlan are very freindly. Mazatlan is very safe, read S-A-F-E. I will never forget the experience. I will definitely go back. :)

  • Stayed February 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank adventure101_102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMELCID, General Manager at El Cid Castilla Beach Hotel, responded to this review, 28 March 2013
Dear: Sir or Madam

We were thrilled to read your recent review of our hotel. Thank you so much for your recommendation and special thanks to share your amazing review.

We are so proud to have employees like Adam, Gabriel and Paul who contributing to make even more pleasant your vacations.

Your contribution is much appreciated and we look forward to welcoming you back in the near future.

Warm regards,

Salvatore Sanchez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about El Cid Castilla Beach Hotel

Property: El Cid Castilla Beach Hotel
Address: Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
Phone Number:
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Mazatlan
#5 On the Beach Hotel in Mazatlan
#5 Spa Hotel in Mazatlan
#6 Business Hotel in Mazatlan
#8 Family Hotel in Mazatlan
#12 Romantic Hotel in Mazatlan
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — El Cid Castilla Beach Hotel 3.5*
Number of rooms: 500
Official Description (provided by the hotel):
Nestled in the heart of Mazatlan's Golden Zone with splendid views of the ocean, refined comforts, and warm, friendly service, El Cid Castilla Beach offers a delightful combination of sun and fun for all ages. Relax on our beautiful sandy beach as the Pacific laps at your toes, sip a refreshing beverage at one of our two connecting pools or enjoy a gorgeous sunset from your balcony as it melts on the horizon. Serving as a tropical oasis for unforgettable getaways, Castilla's vibrant location makes it the perfect retreat for entertainment seekers as it is just a few sandy steps away from the energetic nightlife, enjoyable shopping, and restaurants including Senor Frogs restaurant and disco on site. • Ideal for Friends and Families • European, All Inclusive and Elite All Inclusive Plans • Three restaurants with international cuisine • Kids Club (From 10am -10pm) • Teens Club (From 11am-7pm) • Theme night dinner buffets with live entertainment • Two expansive, connecting free form pool with swim up bar • Beach front property with aquatic center • Pronatours Tours Desk • WIFI Internet Access • El Cid Golf & Country Club, offering golf, tennis, spa, and fitness center • Only 18 miles from Mazatlan Airport ... more   less 
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Also Known As:
Hotel El Cid Castilla Beach
El Cid Mazatlan
El Cid Castilla Mazatlan

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