One of the most disappointing properties we've ever stayed at.
Based on the property alone, I would never return to Mazatlan. We encountered extremely poor customer service. Many of the staff are not courteous or helpful. We had no assistance with our bags at check-in or check-out. At the "help" desk, I waited several minutes for 4 women to stop chatting - and finally had to interupt to request a massage appointment. We found the pool area filthy and watched waiters walk past debris flying around in the breeze. There were 4 lifeguards and towel staff sitting behind the desk - and yet no one thought it was their job address the debris. The man next to me had a plastic bag land on his foot and when he released it, it went back into swirl of cups and napkins and bingo cards floating through the air. I overheard two waiters offering 2:1 drinks to some customers (perhaps timeshare return guests?) but we weren't offered the same. And lastly we witnessed a beach vendor hussle a guest - he ended up drinking cans of Tecate under a palapa on a lounge chair with her. Isn't there some kind of protocol for beach vendors??
Lastly, the unit was most disappointing. Old furniture, smelled musty and the kitchen wasn't clean. Even the bedspread looked old and used, and the sheets had stains, towels were thin.
My list of complaints about El Cid is extensive - what was a very needed week of post-op rest turned out to be so disappointing purely based on the property.
- Official Description (provided by the hotel):
- Discover paradise by the sea at our breezy oceanfront El Cid El Moro Beach hotel with exquisite palm-lined beaches, endless diversions andfriendly staff ready to facilitate your dream vacation. Treat yourself to snorkeling, sailing, and deep-sea fishing; savor international cuisine and warm tropical breezes at oceanfront La Concha;swim in two large connecting pools featuring cascades and rock formations, swim-up bars and snack areas. Enjoy indulgent spa treatments, golf, and tennis just a stroll away at nearby El Cid Golf Country Club. El Moro is also conveniently connected to the pools, beach, and restaurants of sister hotel El Cid Castilla Beach,and it is ideally situated near the eclectic restaurants, bustling nightlife, and diverse shopping in the Golden Zone. • Ideal for Couples and Families • Upscale Resort right on the Beach • Gourmet Beachfront restaurant La Concha and Mexican-style La Cascada • All Suites withPrivateBalcony • European, All-Inclusive & Elite All-inclusive Plans • Large connecting pools with water cascades, rock formations waterfalls and swim-up bar and snack area • Easy access to facilities at neighboring El Cid Castilla Beach and El Cid Granada hotels • WIFI Internet Access • Short walking distance from El Cid Country Club, offering golf, tennis, spa, and a fitness center • Pronatours Tour Desk • Only 18 miles from Mazatlan Airport ... more less
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- Also Known As:
- El Cid Moro Beach Hotel
- El Moro Tower El Cid Mazatlan