I recently booked a week for a girlfriend and I at the El Cid Marina in Mazatlan through RCI for March 29 to April 5. I was contacted about 3 weeks before my trip by someone claiming to be from El Cid stating that I could buy an All Inclusive package from them at a discounted price. When I asked about purchasing for only a few days I was told that this was not possible. I was told it was one week or nothing so I paid for the whole week. I found out after the fact that you can purchase individual days at the resort and not a whole week. Two weeks before my trip I was contacted by Gary at El Cid stating that the Marina property had been overbooked and therefore I was being upgraded to the El Cid El Moro. Let me tell you that the El Moro is not an upgrade from the Marina. I toured the property and ate in the restaurant at Marina and it is a much nicer resort that the El Moro.
Unfortunately within a few hours of arriving in Mazatlan we received a call from home that there was a death in the family and we needed to return to Canada. So, after only a couple of days of eating at the resort we were heading home. I spoke with Gary at El Cid and also Mario at RCI and explained my situation. I understand that the All Inclusive voucher states that it is not refundable but really thought that El Cid would have some compassion for a situation like ours and would consider some form of reimbursement for the days that we did not eat at the resort. I never would have even purchased the full week voucher if I knew that I could buy individual days at the resort itself as we had rented a one bedroom suite with a full kitchen.
Since I returned to Canada I have had 2 more conversations with RCI and with El Cid (Timeshare Department) regarding some type of reimbursement and they keep passing the buck between RCI and El Cid. I realize that the vouchers says non refundable but I truly hoped that 2 large corporations would have some compassion for people in our situation and consider refunding our money.
- Official Description (provided by the hotel):
- Discover paradise by the sea at our breezy oceanfront El Cid El Moro Beach hotel with exquisite palm-lined beaches, endless diversions andfriendly staff ready to facilitate your dream vacation. Treat yourself to snorkeling, sailing, and deep-sea fishing; savor international cuisine and warm tropical breezes at oceanfront La Concha;swim in two large connecting pools featuring cascades and rock formations, swim-up bars and snack areas. Enjoy indulgent spa treatments, golf, and tennis just a stroll away at nearby El Cid Golf Country Club. El Moro is also conveniently connected to the pools, beach, and restaurants of sister hotel El Cid Castilla Beach,and it is ideally situated near the eclectic restaurants, bustling nightlife, and diverse shopping in the Golden Zone. • Ideal for Couples and Families • Upscale Resort right on the Beach • Gourmet Beachfront restaurant La Concha and Mexican-style La Cascada • All Suites withPrivateBalcony • European, All-Inclusive & Elite All-inclusive Plans • Large connecting pools with water cascades, rock formations waterfalls and swim-up bar and snack area • Easy access to facilities at neighboring El Cid Castilla Beach and El Cid Granada hotels • WIFI Internet Access • Short walking distance from El Cid Country Club, offering golf, tennis, spa, and a fitness center • Pronatours Tour Desk • Only 18 miles from Mazatlan Airport ... more less
- Reservation Options:
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- Also Known As:
- El Cid Moro Beach Hotel
- El Moro Tower El Cid Mazatlan