I specifically chose this resort because it stated 'all-inclusive' option which I purchased. However, it is NOT 'all including'. Even as a RCI member, I was not afforded the same dining, bars, etc. as what they seem to think of as El Cid specific members. If one has never been to a REAL all-inclusive then this would probably be okay for them.
The hotel equates to an old Motel 6. It is old, the beds are horrible to sleep on due to hard 'spring' mattresses. The zipper on their bed cover was broken, therefore would not zip and exposed the multi-used inside parts. It was never changed in 7 days. The water, coffee, etc. in the room is an extra charge! So much for all inclusive! No free room service either! I had to either get my own drinks or run down a waiter, wait a very long time and he might actually bring me a drink! Some will take your order but never bring the drink!! And I tip every time so why they give such lousy service I have no idea.The food is like a Shoney's, not good and not hot and not a good variety on the buffet. I was told they provided free airport service to/from the resort, but it was actually only one way. The return is either self pay or you have to spend a couple hours+ listening to their pitch to buy a time-share to get a free ride back to the airport. My appointment was for 10AM breakfast, but there was nothing available for almost an hour which did not count towards the quoted time-frame. Not a very good start if they thought they could sell me a time-share! I had to continually ask each waiter if my bracelet afforded me that specific bar or restaurant so I would not be charged. The drinks were VERY watered down and only a few were 'included', as others that should have been included were an extra cost and I am not speaking of top shelf liquor either! There was no personalized service, and I mostly felt anonymous unlike other all-inclusives I have gone to. They indicated I could go to the Marina sister resort also, however their so-called all-inclusive there stopped at 5PM, which left out any restaurant dinner opportunities. After speaking to several employees about getting my return boarding pass printed and being sent to the same place several times, circling the (very hot) two sided resort several times after I was given wrong directions on who could do this service, I finally found the correct office, but the employee screwed it up by typing in my name incorrectly (even though I handed her my name in typed writing on my flight information) which could not be fixed online and I had to check in at the airport. One evening at dinner I was seated at a table ( there have no tables for just one or two people, only large tables), and even though there were others available the waiter seated a family with several children at my table. I was not happy but bit the bullet. However, when I returned to my seat after going to the buffet (horrid buffet BYW) that family had pushed my chair so far over to the end of the table I had only the corner to place my plate. Yes, I was annoyed, but could say nothing since I did not speak Spanish and that family did not speak English. The vast majority of the guests present when I was there were Spanish speaking people from Mexico and various Spanish speaking countries. Maybe that is why the entertainment announcer forgot to translate into English for the guests that do not speak spanish.
The 'entertainment' lacked just about everything other than nice looking costumes. Not at all like any other resort entertainment. There was no nightly music for after dinner. Entertainment was 8-9PM then nothing. Forget about going to a bar in the evening and getting service. They are either closed or you have to hunt for a waiter an beg for a drink (if you can find one) and he will never return to see if you wanted another one.
The hotel is right on the street so safety is another issue. Seems like anyone can walk into the hotel. They have security but it is not very effective as I observed. I found several people at the pool and walking around by themselves and they wore no resort bracelet.
The rooms were A/C as well as the restaurants but everywhere else was not and it was stifling hot and humid.
If I could give them minus stars I would. There are so many wonderful actual 'all-inclusive' resorts to go to, don't waste your time and money going to this one.
There is a kitchen in the room, but if you don't clean it up and wash your dishes you WILL be charged extra! So much for maid service!! Also, they do not mop the floors in your room daily or even during your stay, or do many of the things that are 'normal' maid service! Also, I found, there is no guarantee they will honor your 'do not disturb' door sign!
There was no place to get away from the multitude of kids either; no bar area, no place anywhere in this 'resort' regardless of the time of day or night. It was especially annoying when they played in the halls (very noisy) and though I asked them to stop, they did not speak English and no parents were around. Their noise echoed a lot and they sounded like they were right in my room.
I had hoped to go with my husband but he had to work, so even though 2 paid, they would not even 'up-grade' me so I could have the 'privilege' of their not included areas which would not have amounted to even near the second person cost! After all of this they actually thought I might join their way over priced time share!!! I met another couple who was also a RCI member and they were having the same experience as I even though they were staying at their other resort, Marina, and their 2 adult children were at El Cid where I was staying. We all acknowledged together we will never return!
On a positive note, I did have two separate experiences, one at breakfast and one during one evening's dinner where I got a very good waiter. Also, they had fireworks...very startling not knowing they were going to occur, however, lovely.
- Official Description (provided by the hotel):
- Discover paradise by the sea at our breezy oceanfront El Cid El Moro Beach hotel with exquisite palm-lined beaches, endless diversions andfriendly staff ready to facilitate your dream vacation. Treat yourself to snorkeling, sailing, and deep-sea fishing; savor international cuisine and warm tropical breezes at oceanfront La Concha;swim in two large connecting pools featuring cascades and rock formations, swim-up bars and snack areas. Enjoy indulgent spa treatments, golf, and tennis just a stroll away at nearby El Cid Golf Country Club. El Moro is also conveniently connected to the pools, beach, and restaurants of sister hotel El Cid Castilla Beach,and it is ideally situated near the eclectic restaurants, bustling nightlife, and diverse shopping in the Golden Zone. • Ideal for Couples and Families • Upscale Resort right on the Beach • Gourmet Beachfront restaurant La Concha and Mexican-style La Cascada • All Suites withPrivateBalcony • European, All-Inclusive & Elite All-inclusive Plans • Large connecting pools with water cascades, rock formations waterfalls and swim-up bar and snack area • Easy access to facilities at neighboring El Cid Castilla Beach and El Cid Granada hotels • WIFI Internet Access • Short walking distance from El Cid Country Club, offering golf, tennis, spa, and a fitness center • Pronatours Tour Desk • Only 18 miles from Mazatlan Airport ... more less
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- Also Known As:
- El Cid Moro Beach Hotel
- El Moro Tower El Cid Mazatlan