The Good: Hands down, the El Cid has the best housekeeping and wait staff in the business. Luz Maria from housekeeping and pool wait staff Tomas, Ivan and Javier never missed a beat. They were consistently pleasant, efficient, hard working and simply got it right each time. Wait staff at La Concha was efficient and attentive as well. Spa masseuse Paula was excellent. The staff who train and oversee these departments understand what goes into making a guest's stay special. Whatever they are doing is absolutely on the mark.
The Bad: what is it with watered down drinks? This was something I criticized two years ago and it was nominally fixed last year. I seldom, if ever, drink so that when I do, one drink is generally more than enough. One afternoon I was knocking back frozen margaritas like they were Kool-Aid because there was little or no evidence that these drinks had ever even seen tequilla. Annoying, for sure. Next: pool umbrellas and I use the word "umbrella" loosely. They were broken, with broken wooden "spines" and broken latches to keep them up. Someone in our group who arrived several days early sent an email to bring nails and cords to keep them functioning, so to speak. If you can't offer guests an amenity as essential as pool umbrellas, something is amiss with the company's business plan. Add to this, frayed towels both in the room and at the pool. Admittedly not all the towels were in need of replacement, but what does it take for someone to simply discard or recycle shabby towels? Continuing with amenities (or lack thereof) Wifi throughout the facility is spotty. I have absolutely no idea what is involved with creating strong signals, but moving from one chair (inside the building) to another often meant loss of signal and the need to login again. I wonder if this is something that is even addressed by the IT department. One thing that was strong (obnoxiously strong I might add) are the speakers by one of the pools. Even if you're on one of the top floors, the relentless sounds of those speakers force you to hear everything. With the windows closed and the air conditioning on, I still heard every single number called in a bingo game. If your room is on the southeastern side of the building don't expect a quiet afternoon on your balcony or even in your room.
Now things get ugly: For two consecutive nights, the air conditioning units flooded, wall to wall, the bathroom. Both times someone came to fix it and it wasn't until the second time they got it right. If we hadn't been tired of complaining, we would have called to have something done about the leaky tub doors. Each time you used the shower, the floor was covered with water. Isn't caulking the tubs a routine maintenance task? Were it not for the outstanding housekeeping service I would have been concerned about how clean the floors were.
Final note: because of missed flights, our bags were late in arriving. I went to the front desk area to ask for assistance in attempting to track them down. No one was rude but it was clearly in the category of "not my job." This happened to me once on a cruise ship where they gave me almost hourly updates on this problem and once in a hotel in Vienna where they checked more than once a day to update us. The most assistance I received was someone dialing the phone to the airline but no one offered any further assistance. I know the hotel has nothing to do with this but given the sheer size of the El Cid, I can't help but think this is a weekly, if not daily occurrence. Having someone with a list of the airlines' baggage departments (and even offering to make the calls) would cut down on the stress that comes from that problem.
Can I recommend the El Cid? Hard to say. If our group chooses to try another facility next year I certainly won't object, but because of the cleanliness (and that's the primary feature I look for in a hotel) at the El Cid I'll go back.
- Official Description (provided by the hotel):
- Discover paradise by the sea at our breezy oceanfront El Cid El Moro Beach hotel with exquisite palm-lined beaches, endless diversions andfriendly staff ready to facilitate your dream vacation. Treat yourself to snorkeling, sailing, and deep-sea fishing; savor international cuisine and warm tropical breezes at oceanfront La Concha;swim in two large connecting pools featuring cascades and rock formations, swim-up bars and snack areas. Enjoy indulgent spa treatments, golf, and tennis just a stroll away at nearby El Cid Golf Country Club. El Moro is also conveniently connected to the pools, beach, and restaurants of sister hotel El Cid Castilla Beach,and it is ideally situated near the eclectic restaurants, bustling nightlife, and diverse shopping in the Golden Zone. • Ideal for Couples and Families • Upscale Resort right on the Beach • Gourmet Beachfront restaurant La Concha and Mexican-style La Cascada • All Suites withPrivateBalcony • European, All-Inclusive & Elite All-inclusive Plans • Large connecting pools with water cascades, rock formations waterfalls and swim-up bar and snack area • Easy access to facilities at neighboring El Cid Castilla Beach and El Cid Granada hotels • WIFI Internet Access • Short walking distance from El Cid Country Club, offering golf, tennis, spa, and a fitness center • Pronatours Tour Desk • Only 18 miles from Mazatlan Airport ... more less
- Reservation Options:
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- Also Known As:
- El Cid Moro Beach Hotel
- El Moro Tower El Cid Mazatlan