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“10th Year at Pueblo Bonito”

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Pueblo Bonito Emerald Bay
Ranked #2 of 80 Hotels in Mazatlan
Certificate of Excellence
Reviewed 26 February 2013

This was our 10th year staying at our timeshare. The grounds are still beautifully maintained. We really enjoy our Master Suite - lots of room for the 2 of us, complete with coffee maker, blender, toaster, dishes, pots & pans and a few bowls plus a 2 burner stove and microwave.

As owners, we have noticed no improvements to our rooms - still the same tv's, pictures, etc. It's sad that they don't offer any perks to return owners ... There is no incentive to eat at our resort. since the prices are high. We either took a taxi or used the shuttle to restaurants downtown.

Room Tip: Rooms on the 4th floor offer the best views.
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  • Stayed: February 2013, travelled as a couple
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4  Thank Cathy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,225 - 1,231 of 3,133 reviews

Reviewed 25 February 2013

Had a great time. Customer service was way better the pueblo bonita Pacifica. Employees were friendly and helpful. Only real down is we got the all inclusive deal and unlike all other places they do not supply your room with any drinks and we had to pay $4 every time we had room service. They do have a deli where refreshment can be bought. Even with these issues we will come back again just for the great customer service

Room Tip: We were in 1827 and loved it. 2213 was our first room and there was no view so the nicely moved us
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  • Stayed: February 2013, travelled as a couple
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Thank RickPamA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 February 2013

This resort is one of the signature spots in Mazatlan. Established in 2001 it has maintained its standards as one those “go to” places. Situated on beautiful Emerald Bay on the northern coast of Mazatlan it remains one of those destination places that seasoned travelers tend flock to. It appears to use the adage that if it is expensive it must be worth it. Not the case! In the end you are simply paying for an okay view and an isolated location. It has a range of services for its guests. Some want time share, some want ownership, some just need to have a place to sleep.
I fell into the latter category as I needed a room for a week during Carnival. I was not there for the festivities of Mazatlan and certainly appreciated the fact that I could get some sleep. Situated on a picturesque but very quiet beach front this was the perfect escape from the “party Zone “of downtown. I have stayed in Mazatlan many times at several locations. The noise of the “strip” can be a bit much to take when you are there for business.
Twelve years old but still looks good. The rooms are generally a kitchenette style room but one does not have to worry about making a meal. The morning buffet is excellent and the dinner is also well presented. For guests that want to enjoy a relaxing evening (or afternoon) snack or meal, Kelly’s Bar off the lobby is the only place to be (and that you can go). A cab or the hotel shuttle is needed to go anywhere else. There is nothing else anywhere within walking distance.
Not all aspects of an isolated resort can be perfect. One major complaint by several guests is the very poor internet. Even with the premium cost of $12/day USD for in room wireless service it simply does not work. I had to trek down to the Deli WIFI site mid-way down the length of the resort to log on. It was very frustrating to have to sit at a picnic table to do email in an open air breeze way while my $12/day internet access simply burned away.
The staff advised that their supplier was responsible for this problem and not their concern, but really folks, at that price, the resort should ensure the guests get what they paid for. They certainly ensure you pay for each and every “extra” service they provide so they should also ensure you get what you pay for.
The rooms are large, clean and comfortable. However, the drains on the shower/tub appear to have 12 years of hair and gunk in the drains. They simply do not drain worth a darn. At the upper scale cost of these rooms, one would think someone would check this out from time to time. Standing in mid-calf high dirty water is not really pleasant.
The beds are soft and comfortable and the patios off the rooms are nice to sit in. No one pushes you to explore the ownership and time share option which is really nice. The desks are at the front door should you want to ask about it but they can easily be ignored if you choose. The check in was pretty standard and not really an exceptional experience. The map of the property they give you (only on request) is a very faint, poorly done, photocopy of the resort. The scale of the map is too large and location notes are very badly laid out. The poor features and quality of the map make it pretty well useless.
For someone that spends over 100 days a year in hotels and resorts, I would recommend this resort if you really want to simply enjoy the resort only. The peace and quiet and view is really all it has to offer. At a $20 USD cab ride into town you want to ensure you take the frequent free shuttles into town. I actually showed a draft this review to the front desk staff and all they could offer was a comment card to the management. They are simply not empowered to look after a guest’s concerns. In addition, sometimes during the day the line up to get to the guest relations desk can be a challenge.
Being a larger chain, it appears that they are ruled by some type of committee. If you have any issues to deal with, do not expect resolution during your stay. This is unfortunate as that is when you want it resolved, not with some stale email apology two weeks later (if ever). The day time, front desk staff was advised midway through my stay and the same tepid response was given. (Your problem- not ours)
All in all, the stay was forgettable. It was a place to sleep and move on. For the business traveler it would be better to simply get some ear plugs and stay somewhere else in town.

Room Tip: The resort is a series of distinct "blocks". If you want to see or be close to the beach g...
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  • Stayed: February 2013, travelled on business
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2  Thank Richard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 February 2013

We loved PBEB. We've been many places in Mexico; this is by far the most beautiful building and grounds. We also enjoyed the adult pool. Our room, a junior suite, overlooked the adult pool and was charming, lovely ceiling moldings, attractive bathroom, airy and pleasant. The staff was outstanding, courteous, warm, delightful. Example: the breakfast chef, on discovering that I like to make tortillas, fresh-pressed and baked them for me before my eyes every morning. The food was a surprise: other than spectacular shrimp dishes, there was not much fish- dull mahi mahi. On the beach, I saw a fisherman pull in a red snapper and a corvino, and the waters were full of oysters, so I do not understand this... but the beef was delectable. Both restaurants were very good, better than the celebrated Angelo's at the Pueblo Bonito in town.
The beach is not for swimming- too rocky and bouncy- but is terrific walking. No nightlife, but we like it like that. All in all, just great.

Room Tip: Go high, 3rd floor, and avoid the big pool if you like it quiet. Pueblo Viejo was where we were.
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  • Stayed: February 2013, travelled as a couple
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3  Thank chaubonn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 February 2013

We had a few minor disappointments this year. First we were upset because there is no live music. Kelly's piano bar should be called Kelly's no music bar. Neither Rafael or Andreas were there this year. We went into town to dine and listen to music. The Italian night was not "on season" which surprised us because Jan. and Feb. are certainly prime season. Last year the Italian buffet and Sunday brunch were the best things going food wise at Le Cordeliri. The Sunday brunch is still excellent and the staff at both Le Cordeliri and the Bistro are excellent.
Two other disappointments were that the hot tub in the adult pool had a leak or at least was very low. It got lower each day, which made us think "leak." Also the steam room in the men's sauna was out of order for several days. To PBEB's credit, it was repaired. We also noted the furnishings, floors, etc. were showing wear. It is time to update the bedding and some of the chairs. Also were nobserved that the foilage wasn't looking as chipper. Perhaps there was a lack of rain. And of course, the constant refrain, 'We will be starting the golf course soon!" We bought several years ago and part of the reason we bought was for golf. Oh well, we went out to Estrella del Mar to play. We eat there too and enjoy the food.

Room Tip: If you want a great view ask for the 3rd or 4th floor.
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  • Stayed: February 2013, travelled as a couple
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4  Thank flom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 February 2013

A stunning property in a fascinating city. Senor Coppel, who owns the Pueblo Bonito resort chain, spent a fortune on this one, adding beautiful statues and fine works of art to compliment the location on the coast. We had a 1-bedroom master suite with 2 bathrooms. The dining area is huge, in front of three large bay windows. These take the place of a balcony in this type of unit. At first I was disappointed that I did not have a balcony, but the windows can be uniquely opened to the fresh air, and as the week wore on I started to appreciate enjoying my meals inside with the beautiful view right there to enjoy. The dining area did seem at first to be a waste of space that might have been used to create more bedroom space somehow, but my husband called it a "gracious layout". If you were opening this room to other guests while you were here, the space definitely would be a good thing. We never opened the sofa in the living room, which supposedly became an extra bed. The bedroom is located close to the front door of the room. Ours had two full beds. I found out how different (and difficult) sleeping on a full is compared to our queen at home. I found the bed uncomfortably soft and puffy, too. Did not try the restaurants at the resort, as we enjoy going to the grocery store the first day and making our own meals to enjoy with our view. There is a Soriana (kinda like WalMart) on the way in to Mazatlan from the airport, and there is also a Mega right in town. We rented a car, because our goal when we travel is to get to know the area and see the interesting sights. We're not much on sitting around the pool area, but if you like that kind of thing, there is a huge pool at the resort, and a smaller one with a jacuzzi that is meant for those who like it quiet. Pueblo Bonito is actually in Nuevo Mazatlan, which is about 9 miles north of the main downtown of the city. There is a large bus shuttle that runs between this resort and the sister Pueblo Bonito Mazatlan near the marina area, closer to downtown. It runs from morning til 11 p.m. There are taxis, of course, but the main form of transportation in Mazatlan is the pulmonia, a small open-air vehicle that looks somewhat like a golf cart on steroids. Some things to do while you're in Mazatlan:
1. Definitely take a walking tour of the old downtown near the main cathedral. My husband said that it reminded him of New Orleans in a lot of ways. Beautiful architecture and graceful old buildings.
2. If you're adventurous and have a car, take a 2-hour driving trip to the old town of Cosala. I believe there are tours to this city also. There are some other cities to see that are nearer to Mazatlan, including Concordia, El Quelite, and La Noria, which is famous for their tequila factory tours.
3. Rent a bike at Baikas located along the south end of the malecon (boardwalk), and ride the malecon, stopping at the beach palapas for some fresh aguachiles.
4. From the cruise ship dock area, take a panga (fishing boat) across to a peninsula called Stone Island, or Isla de las Piedras (I think the company with the pangas is called Playa Sur). The beach there stretches for miles, and is breathtakingly beautiful. There are several palapa restaurants right on the beach. You can stay there for hours enjoying the view and the sun. No one rushes you in Mexico.
5. Take a sailboat tour over to Deer Island. The tour leaves from the El Cid marina area around 9:30 a.m., and includes open bar and lunch on the island. While on the island, you can enjoy snorkeling, kayaking, and a trip on the banana boat. Fun and relaxing!
6. El Faro (the lighthouse) is at the top of a hill in town just across from Stone Island. For you who are in good shape, it's a fabulous view from the lighthouse. A hike, then 300+ stairs! Worth it!
Enjoy Mazatlan! And don't get spooked by the warnings about going there--it's a great place with tons of old world charm!

Room Tip: Try to get a room on the third or fourth floor--the lower rooms don't have the view the upper on...
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  • Stayed: January 2013, travelled as a couple
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7  Thank Robin F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 January 2013

We absolutely loved this resort. It is pretty far from the airport put worth the trip. We always rent a car when we travel so we can leave and explore the area. We had no problems getting around and driving. I recommend people to do this. The resort is very clean. Service was great. Very friendly. It is a truly great place and we want to go back next time for 2 weeks. The flamingos are so pretty. You can get a good workout just walking around the area. We spent a little time at the bar called Kelly's. It is expensive to buy drinks at the resort. So you need to know when happy hour is. 3 to 4 at the pool and 7:30 to 8:30 in the evening at Kelly's. The resort does not give you enough info when you get there. We got some info in spanish which we don't read. We ate at the La Cordeliere the first night. Excellent food and service. We also had a pizza from the pool area. We didn't do the all inclusive, we thought it was way to expensive. We like to go eat at different places and enjoy the local fares. They also have a nice jewelery store that they don't advertise. It took 5 days to find it. I bought a blue diamond right there for a good price.
We drove to the town of Mazatlan and also to the old city. We loved the food and the people. Food is pretty cheap and so is the beer, and it's always cold. Everyone was so friendly. Even the people who tried to get you to buy something from them were very friendly even when you said no. The Cathedral in the old city was beautiful. And you need to find the square down there and just walk around. We paid a cliff diver $20 to dive. Very cool. We ate at Chili Peppers, and Locos Locos next door. Poncho's On The Beach is very good. Gus and Gus was really fun in the evening. They have a group that sings American songs and are really good.
Lupes Locos or Lupes Lokos: This restaurant is excellent and is highly recommended for cold beer and excellent pescado frito and very reasonable prices. The service is fantastic and the food is delicious. If you like vanilla flan, have it here. Great place. The sign for Lupes Locos is easy to miss because it's on the beachfront palapa's roof below street level. It's located almost directly across from the Hotel De Cima. This is a great place to watch the sunset.
We drove to El Quelite. A visit to El Quelite not be complete without tasting the delicious dishes of the Inn of Laureano, prepared with products from the region and ancient recipes that date are still acclaimed by the most demanding palates of the region. Make sure you get directions to this town, we didn't and got lost. A fun place to visit, Again, we drove there and had no problems.
We were never approached to look at a time share. They might have left us a message but we were never contacted in person. I loved that. It's the first time we didn't do a time share 3 hour meeting.
Go if you can, you will love it.

Room Tip: I was told to get a room on the top floor with a balcony. We asked for one but they said they didn...
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  • Stayed: January 2013, travelled as a couple
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7  Thank Shalloh60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mayra P, General Manager at Pueblo Bonito Emerald Bay, responded to this reviewResponded 6 February 2013

Dear Shalloh60,

We would like to thank you for taking the time to tell us about your experiences at Pueblo Bonito Emerald Bay and the city of Mazatlan, we're happy to hear you had a wonderful time and that you enjoyed every day during your trip. Hope to see you again at PB Emerald Bay anytime!

Sincerely,

Roberto Tussi, Hotel GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pueblo Bonito Emerald Bay

Address: Ave Ernesto Coppel Campana 201 | Camino Al Delfin, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Mazatlan
#1 Luxury Hotel in Mazatlan
#2 On the Beach Hotel in Mazatlan
#2 Spa Hotel in Mazatlan
#3 Romantic Hotel in Mazatlan
#5 Business Hotel in Mazatlan
Price Range: £125 - £477 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pueblo Bonito Emerald Bay 4*
Number of rooms: 252
Official Description (provided by the hotel):
Each suite comes with a panoramic ocean view from your private balcony and has amenities like outdoor Jacuzzis, a beauty salon with mini-spa and tennis courts nearby. Relax below 150-year-old mangroves that surround a free-form pool and stroll the shoreline by the bay. Located next world famous sport fishing waters, golf courses, and the Gold Zone, you can enjoy any number of nearby activities on both land and water. ... more   less 
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Also Known As:
Pueblo Bonito Emerald Bay Hotel Mazatlan
Mazatlan Emerald Bay
Pueblo Bonito Emerald Bay Mazatlan
Emerald Bay Mazatlan

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