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“Excellent view, peaceful, excellent staff”

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Pueblo Bonito Emerald Bay
Ranked #2 of 79 Hotels in Mazatlan
Certificate of Excellence
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Excellent view, peaceful, excellent staff”
Reviewed 15 November 2013 via mobile

We are timeshare owners enjoy coming here very much-excluding airline hassles to get here. Many airlines have reduced their flights to MZT.
Rooms are spacious, clean all inclusive meal plains good--if you need to eat 3 meals a day.food is excellent and the service.Luis Parra is an example of excellent customer service. We didn't have issues he just went out of his way to help his fellow co workers succeed to provide excellent service. Wish the timeshare would automatically include free wifi I to owners in suites since most timeshare facilities do in continental US and abroad.
Spa facilities were wonderful as well products are great.

Stayed November 2013, travelled as a couple
Helpful?
3 Thank Sandikayeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (471)
Date | Rating
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English first
Everett, Washington
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 11 November 2013

We have stayed at this resort six times now. We enjoy November and a chance to get away from the colder nights but we have also tried January (too cool) and this time late April into May. This was also a good time with the temperature warming up each day. Check-in and out is always efficient. A little more wait these days since the resort has grown but still acceptable. The grounds are always well kept. There are three pools from which to chooses. One is for adults only but try the endless main pool. The pool and the view that goes with it are great. There is a shuttle bus that goes into town each hour and returns on the half hour. Try some of the local restaurants. We especially like Poncho's right across the street from where they drop you off. There are a couple of small restaurants nearby that look over the setting sun over the ocean. A great way to enjoy your dinner.
The rooms are clean and comfortable. Many have a veranda where you may sit looking over the ocean and enjoy your breakfast or read a book. The beach is not a swimming beach but the resort is located on a large cove-like area so you can see down the beach in both directions. As with most of the resorts in this area there are scheduled activities that range from beach volleyball to board games. Buy a ceramic buy the pool and they will give you the paint to decorate it and then overnight, "finish" it for you to make it look good. When you pick it up the next day it has a plastic-like coating over it.

Stay at the resort, take a tour, go fishing or go shopping in town. It's all good.

Room Tip: All buildings have elevators so go ahead and get one higher up.
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  • Stayed April 2013, travelled as a couple
    • Value
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Helpful?
5 Thank robschumer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oklahoma City
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 9 November 2013

My wife and I just got back from spending a week at Pueblo Bonito Emerald Bay. This resort is big and spread out over several acres. If we didn't feel like walking, the bell hops would pick us up and run us around the resort in their electric karts. The grounds in and around the different buildings were well manicured with a wide variety of tropical plants. There are flamingos on the premises as well. A lot of time and effort has gone into the landscaping of the PB Emerald Bay. We enjoyed its beauty each day.

We did the all inclusive package at PB Emerald Bay. The food was excellent at Emerald Bay as well as at the sister resort Pueblo Bonita Mazatlan. Great buffet breakfast and omelet bar each morning to get the day started. Sushi was amazing at the Bistro. Angelo's at PB Mazatlan has steak and lobster on Thursday night for $10.00/person if your doing the all inclusive. Ceviche pool side each day was a real treat. Kelly's Bar at PB Emerald Bay is really cool with an African Safari theme. We would usually hit Kelly's before hoping on the shuttle to the other resort. Oh, I tipped the waiter at the pool $10.00 each day when I got my first drink and was treated like a king the rest of the day!

PB Emerald Bay is a good size resort with several large pools. The pool by the Bistro is quiet and was not to busy during our stay. There is an adults only pool that has a swim up bar. The main pool area is actually two large pools one an infinity pool and the other having activities (pool volleyball, water aerobics, etc.) and a swim up bar. The main pool area is where most of the guests at the resort congregated.

We stayed in a junior suite that didn't have much of a view of the ocean. The mattress could of been better. Our maid did give us a couple of additional pillows upon request. The room was clean but could of used some updating with newer bedspread and mattress. We weren't in the room all that often so we didn't really much care about its short comings. Next time I will probably upgrade to a better room.

Great gym with yoga and spin every day. Plenty of weight machines, treadmills and elipticals as well. We hit the gym hard one day and then had great massages at the spa.

This is a time share resort and a time share presentation is promoted upon check in. We declined the promotion several times despite the fact they offered free massages, free tours and free breakfast. If you go to Mexico enough you know your going to get this timeshare pitch everytime. I don't let that effect my vacation in the least. Say no if you don't want it and go on. Its no big thing.

  • Stayed November 2013, travelled as a couple
    • Value
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Helpful?
5 Thank JeffinOKC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cedar Rapids, Iowa, United States
1 review
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 6 November 2013

We showed up very late at night, received a phone call in the morning after about 4 hours of sleep saying we have free breakfast waiting for us so figured what the heck might as well.. We ended up being bombarded by timeshare salesman/woman. "We were using a cousins timeshare" After telling them "NO" and "we're not interested" about 20 times literally, and telling them we just want to sleep they moved us on to another higher up salesman with EVEN BETTER DEALS! YIPPIE. This is about 2 hours in at this point and after they asked multiple personal questions about income, home value, kids, etc that we refused to answer they finally let us have breakfast but only being accompanied by the saleswoman the entire time. So finally we thought they had enough and were gonna let us go after 3.5-4 hours of this horrible experience they lead us into a room where the real money men were at and now we're on round 3 or 4 of getting hassled and I was very very angry about this and let them know, we were literally locked in this room when finally the quote of the day came "George, let them go" so they unlocked the door and we walked out only to be offended yet again by salesman asking me if I was too cheap to buy my wife a real diamond!! "it is real, and expensive btw" No class at all.. be warned.

  • Stayed June 2013, travelled as a couple
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Helpful?
12 Thank Scottfromiowa84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 November 2013

Have not "ever" experienced a disappointment. Jose and his staff at the lobby check-in always friendly, more than willing. at any time to make your stay comfortable. Food always great!! No change to quality since all inclusive. Grounds beautiful, as always, Staff always smiling, very accommodating. Can't beat the Sunday Brunch. Always great food at the main dining room. Really enjoy the theme nights. The Bistro is a nice addition. Staff at the Adult Pool always attentive and jovial. First class operation. I'm also a time share owner and very happy with my investment. KEEP IT UP!!! WONDERFUL!!!

Room Tip: All rooms have great views of Ocean. Any room above the second floor is to die for!
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  • Stayed April 2013, travelled as a couple
    • Value
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Helpful?
2 Thank James K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 November 2013

We are timeshare owners at this resort & have never been disappointed with the people, the amenities or the food. The resort & rooms are beautiful. We have been coming here for several years & want to keep coming back for years to come. It is by far the best place that we have stayed at in Mexico & we have stayed at some high end resorts. We love the people such as Jose (the front desk manager), Jose (the bar manager) & Raul, both at the adult pool & all the waiters at Cordeliere & the Bistro restaurants. They all go out of their way to give us the best service possible. We also love the all-inclusive plan which is great value for the money & it is a nice option to be able to go to the restaurants at the Pueblo Mazatlan which are wonderful as well.

Room Tip: All rooms face the ocean so great views from everywhere.
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  • Stayed November 2013, travelled with family
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Helpful?
Thank cheryl K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, Washington
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 November 2013

Pueblo Bonito Emerald Bay was built in 2001, and shortly after completion the parent company shifted its focus to Cabo, building five new resorts there in the intervening years. Which unfortunately means their attention (and money) has not been on maintaining and updating their Mazatlan property. Sadly, it shows in a lot of little things when you stay here.

The grounds are beautiful, although in some places starting to overgrow the walkways. We had to have a maintenance person come to our 3rd floor room to show us how to get hot water for the shower (tip: turn the hot water on in the sink and let it run well before taking a shower). We had to wipe our feet every night before getting into bed because the floors had enough dirt/sand on them your bare sole's would be covered. If you want Wi-Fi you need to huddle around the one deli that provides it for the entire resort. It feels like it has been years since they replaced the shocks on the bus that takes you into town.

We did the all-inclusive plan which in their case has service gratuity included. I usually supplemented that with an additional tip at each meal, but not at a high percentage since some was already being included. On one occasion I was surprised when the waiter returned to my table with the check and said "This must be in dollars?" assuming he felt the tip was too small. It's things like that you don't expect from a resort that would like to portray class.

That said, most of the staff is a joy to be around and truly helpful and friendly. We just returned from our second year to spend a week here. It was nice enough, but doubt we will stay there again.

  • Stayed October 2013, travelled as a couple
    • Value
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Helpful?
7 Thank Camera_In_Hand2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pueblo Bonito Emerald Bay

Property: Pueblo Bonito Emerald Bay
Address: Ave Ernesto Coppel Campana 201 | Camino Al Delfin, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Mazatlan
#1 Family Hotel in Mazatlan
#2 Spa Hotel in Mazatlan
#2 On the Beach Hotel in Mazatlan
#3 Romantic Hotel in Mazatlan
#5 Business Hotel in Mazatlan
Price Range (Based on Average Rates): £
Hotel Class:4 star — Pueblo Bonito Emerald Bay 4*
Number of rooms: 252
Official Description (provided by the hotel):
Each suite comes with a panoramic ocean view from your private balcony and has amenities like outdoor Jacuzzis, a beauty salon with mini-spa and tennis courts nearby. Relax below 150-year-old mangroves that surround a free-form pool and stroll the shoreline by the bay. Located next world famous sport fishing waters, golf courses, and the Gold Zone, you can enjoy any number of nearby activities on both land and water. ... more   less 
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Also Known As:
Pueblo Bonito Emerald Bay Hotel Mazatlan
Mazatlan Emerald Bay
Pueblo Bonito Emerald Bay Mazatlan
Emerald Bay Mazatlan

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