We just came back from a great week vacation at Pueblo Bonito Emerald Bay with my wife and 5 yr old son, 2 yr old daughter and 6 month old son. Check in was a bit cumbersome because many people arrived at the same time. All in all it was not bad. We opted for the all inclusive package, well worth the money. We were off to our room because it was ready. The room was nice we did not have a crib right away so we put 2 chairs together and made a "Mexican pack and play". We went to the Bistro the first night for dinner. Shout out to Jose "GET THE FLAN!!!!!" My wife was the only one who listened to Jose. It was a show at the end of dinner. He lights a glass of liquor on fire and camelized the flan. Jose showed the kids magic tricks and took great care of us. Great food. The next day we went to the time share presentation in the morning and I'll get to that later. We made it to the pool and Enrique was our waiter, he took care of us all day. He quickly learned what drinks we liked and kept them coming. Each day we went to the pool Enrique saw us coming and the drinks were not far behind. On our second to last day we told Enrique we were going down to the beach during low tide to look at the tide pools and explore. The kids loved this, but after an hour daddy was thirsty. I turned around and saw Enrique waking down the beach with 2 tequila sunrises and a bucket of beer. Enrique you ROCK!!!!! Are you kidding me?? He found us on the beach!!!!
The second day we opted to go to the other Pueblo Bonito in town.The shuttle leave Emerald Bay ever hour. It's much smaller but very nice and the beach is so much better for little kids. There were no palapas available so we rented a table and chairs for 20.00. It was worth it for the 6 month old to have shade. We headed to the pool in the afternoon and the swim up bar is under a waterfall. My 5 yr old loved swimming up to the bar and ordering chocolate smoothies. We ate a Cilantro's for dinner and the food was great with an amazing ocean view. The shuttle ride back was good and it was a good day.
My son and I decided to go Zip lining with Hauna Coa canopy tour. There are a total of 9 zip lines. It was about a 40 minute drive to the place. The guides were all great. The ride up to the lines in the 6 wheels vehicle was a ride in itself. So much fun! Then we got to the lines after a bit of instructions. All the equipment is from France and inspected daily. I felt very safe. My son was a bit nervous in the beginning. I was able to talk him into going and after the first line he loved every minute. He even went upside down on the 8th line. After the zip lining we were taken to a tequila factory for a tour and tequila tasting. Great day!!!
In the evenings I would head up to Kelly's bar with my friend and Oscar was fantastic. He was great to talk to and filled us in on all the inside info at the resort. The Mexican and the Carnival shows were very entertaining for our little ones. It's worth going but make reservations ahead of time. With our friends we were a party of 8. The grounds were beautiful and the staff were extremely nice. We enjoyed our strolls around the resort but quickly learned we could call for a ride to the Bistro and it was even better. (Breakfast burrito at the Bistro was great). Bring bug spay the mosquitos will eat you alive.
Now the time share. I must start by saying my wife and I seek out time share presentations. We have probably been to at least 3 dozen. They do not bother us and we don't mind the pressure. At check in we had to make our reservations for the time share before we got to our rooms. We were told by Viviana that we would be given a 150.00 resort credit for going to the time share presentation. My wife asked and it was 150.00 off the final bill. The time share presentation was nice the 2800 sq ft villa was beautiful. There was no high pressure and we said no thank you. My wife was going to go to the spa but we decided to have pictures taken on the beach of our family. Victor was by the pool and was wearing a Pueblo Bonito shirt. It was going to be 120.00 for the pictures. My friends wife ended up going to the spa. At check out my bill was 134.00. Now I know my wife spent a couple of dollars in the store but I did not know why it was 134.00. I was told that the pictures were not included. Victor was a "3rd party" and was not included. I had the total 150.00 left and nothing to spend it on. This was never told to us until the bus was waiting to go to the airport. My friends wife got 15% off her spa treatment when he booked it. When he asked why his bill was so high they said the spa treatment did not count because they could not do a discount on top of a discount. They totally scammed us. They knew what they were doing. I asked to speak to the manager and I was given Roberto. I explained the situation and all he said was I'm sorry. He had a chance to make things right and failed miserably. My advice DON'T GO TO THE PRESENTATION!!!!!! Bait and switch. Hope this was informative.
- Official Description (provided by the hotel):
- Each suite comes with a panoramic ocean view from your private balcony and has amenities like outdoor Jacuzzis, a beauty salon with mini-spa and tennis courts nearby. Relax below 150-year-old mangroves that surround a free-form pool and stroll the shoreline by the bay. Located next world famous sport fishing waters, golf courses, and the Gold Zone, you can enjoy any number of nearby activities on both land and water. ... more less
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- Also Known As:
- Pueblo Bonito Emerald Bay Hotel Mazatlan
- Mazatlan Emerald Bay
- Pueblo Bonito Emerald Bay Mazatlan
- Emerald Bay Mazatlan