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“CHARMING lovely people”

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Villas El Rancho Green Resort
Ranked #14 of 78 Hotels in Mazatlan
Certificate of Excellence
Southern Mexico, Mexico
1 review
“CHARMING lovely people”
Reviewed 7 August 2009

It was a great experience !!! Most of all because of the great service and lovely people always willing to make you feel at home!! See you next year !!!!

  • Stayed July 2009, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank SandyAustin_TX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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506 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
El Paso,Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 August 2009

If anybody wants to go to a clean & beautiful hotel in Mazatlan please go the EL RANCHO VILLAS. You will be speecless. It is a dream come true & very reasonable priced. Beautiful swimming pool. Your villa is right on the ocean front. The employees are the best, all well informed of the port & anything you need to know or question they would take care of immediately. Very well secured & wonderful parking. Very attentive bartenders & wonder private beach atmosphere. HIGHLY RECOMMENDED!!!!!!!!!!!

  • Stayed July 2009, travelled with family
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Helpful?
1 Thank princesaElPaso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles Ca.
1 review
Reviewed 6 July 2009

My wife and I booked in this hotel, looking for a nice vacation with our 3 teenage kids, we wanted to rest and have a good time as a family. When we arrived, we had a very good treatment from an excellent staff, we found a nice Mexican style decoration, warm service,and we felt secure. The restaurant "La fonda" has a delicious Mexican cuisine, but the best of all, and purpose of our vacation was relax, relax, and more relax.

  • Stayed May 2009, travelled with family
    • Value
    • Location
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    • Cleanliness
Helpful?
Thank Jackker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 July 2009

The reservation was not honored and we had to pay more for the location we wanted in the complex. They then insisted on photocopying our passports - in incredible opportunity for identy theft- and never asked at the resorts or condos I have visited. Utterly without precedent, without need. They also demand to have charge card information. We had cockroaches, ants and pervasive mold smell in our unit. The staff is quite nice, the location excellent, the facilities and management deplorable. This place is to be avoided.

  • Stayed January 2009, travelled with friends
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Helpful?
4 Thank contessadiroma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ElRanchoMzt, Guest Relations Manager at Villas El Rancho Green Resort, responded to this review, 3 July 2009
Dear Contessadiroma,

We are surprised and disappointed that you were not pleased with your experience, and will do everything that’s fair and reasonable to make you satisfied, because that is our goal for all of our guests. Please contact us at guestrelations@elrancho.com.mx so that we can resolve your complaints directly.

In the meantime, allow me to respond to the comments you made.

I’m surprised that you’re opposed to having us check your passport. We’ve started doing this to increase the security of our resort. We honestly thought our guests would appreciate knowing that we were protecting them more carefully. While it’s not common practice in Mazatlan, there are many hotels and resorts throughout the world that check passports as their standard practice.

As for insects, with the lush tropical gardens surrounding the villas throughout the resort it’s impossible to totally eliminate them, but I assure you that we have a contract with a very reliable extermination service who sprays regularly to make sure that there are no real problems with insects.

Thank you for sharing your comments. We would love for you to come back and enjoy all the wonderful benefits of a vacation at El Rancho for many years to come!

Sincerely,
Larry Flathmann
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fircrest, WA
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 June 2009

I have been vacationing in Mazatlan my whole life. I started going there with my grandma when I was little and I am still going there now, but this time we are taking 75 of our closest friends and family and I am getting married! There is no other place I would stay than at the El Rancho. This place is so special to my family and me. It just seems right to have everyone stay there. The food is great and the staff is so friendly. You are going to love the El Rancho!

  • Stayed March 2009
    • Value
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Helpful?
Thank LilWink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ElRanchoMzt, Guest Relations Manager at Villas El Rancho Green Resort, responded to this review, 24 June 2009
Dear LilWink,

It is such an honor to have your friends and family stay with us for your wedding. It has been a real pleasure to have your family vacation with us now for many years, and your wedding will definitely be a real highlight for all of us! And of course, you know that you can trust us to take great care of everyone! It’s going to be such a fun, relaxing time for all your family and friends!

We look forward to many more years of happy vacations as your family continues to grow!

Sincerely,
Larry Flathmann
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Albuquerque, New Mexico
2 reviews
Reviewed 17 June 2009

This was our first visit to Mazatlan and the El Rancho Resort helped to make it a memorable experience. El Rancho is a homey setting of single villas as opposed to the monsterous high rise resorts that surround it. El Rancho has a private beach right on the ocean.

The staff at El Rancho were all very courteous and helpful. They took us on a tour of the city, provided directions, and told us what places of interest we should see. The restaurant on premises is also very good. The rooms were a little outdated, but they were in the process of remodeling all of the villas when we were there.

  • Stayed December 2008, travelled as a couple
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Helpful?
Thank fishbo51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ElRanchoMzt, Guest Relations Manager at Villas El Rancho Green Resort, responded to this review, 18 June 2009
Dear Fishbo51,

We’re very glad that we could provide you with a pleasant experience on your first visit to Mazatlan! It’s a pleasure for us to offer an alternative to the mega resorts, and we’re delighted that you enjoyed the convenience of our individual villas, and also our private beach.

I’ll pass on your comments to our staff. It really means a lot to us to know that our efforts are appreciated! Thank you!

We are continuing the remodeling of our villas, and are committed to continuing to improve El Rancho in many ways. We look forward to you coming back many times over the years, and our hope is that each vacation will be better than the last!

Sincerely,
Larry Flathmann
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Torreon, Mexico
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 May 2009

El Rancho is a wonderful family place, that's great for relaxing. The beach is very beautiful, and I also really love the gardens. The staff also are very helpful. Honestly, I've been going for years, and I really love this place.

  • Stayed October 2008, travelled with family
    • Value
    • Location
    • Rooms
Helpful?
Thank BetoBips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ElRanchoMzt, Guest Relations Manager at Villas El Rancho Green Resort, responded to this review, 3 June 2009
Dear BetoBips,

We're delighted to know that you and your family really enjoy your vacations at El Rancho. Your enjoyment is the reason that we exist, and we'll continue to work to maintain everything that makes El Rancho wonderful, and make it even better!

Sincerely,
Larry Flathmann
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Villas El Rancho Green Resort

Property: Villas El Rancho Green Resort
Address: Avenida Sabalo-Cerritos 3170, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#11 On the Beach Hotel in Mazatlan
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Villas El Rancho Green Resort 3*
Number of rooms: 25
Official Description (provided by the hotel):
Relaxation, enjoyment, peace, and good food all in one beautiful place, Villas El Rancho! Welcome to our family friendly hotel where you'll find a great beach front location and the calm and privacy that you deserve. Featuring Mexican rustic style, Villas El Rancho offers you 28 completely private, quiet and relaxing rooms with the capacity to welcome 6 people per "villa". All our rooms have a large living area, comfortable bedrooms, and a kitchenette with all the utensils to enjoy the art of cooking and have a family or romantic dinner (But if you also want to take a rest from the kitchen, you can join us at "Lupita's", our delicious Mexican food restaurant). If you are looking for the best place to relax, what are you waiting for? Get away with us! ... more   less 
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Also Known As:
Villas El Rancho Green Hotel Mazatlan

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