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Villas El Rancho Green Resort
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Reviews (515)
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All reviewsupstairs master bedroompeace and quietgolden zonea great vacationoceanmexicoresortjacuzzijosepoolsideel
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Reviewed 30 June 2010

The villa were dirty, some tiles on the floor were cracked. The shower was rusty in spots with water dripping down. The sink in the bathroom was dripping all the time and it was rusty as well. There was a huge cockaroach on the bathroom counter when we opened the door. The pool area tiles need to have a seriuos scrub. T-V image was terrible. I would not recommend this place for anyone at all. I´m not looking for total perfection but this was NO Good. I have to say the front -desk lady was very nice all the time.

  • Stayed: June 2010, travelled as a couple
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2  Thank santafenative013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ElRanchoMzt, Guest Relations Manager at Villas El Rancho Green Resort, responded to this reviewResponded 6 July 2010

Dear SantaFeNative,

Thank you for sharing your comments with us. We value all of our guests and appreciate your comments because it helps us to know how to continue improving the quality of our service.

Of course we desire for all of our guests to enjoy their vacations with us, so we’re very disappointed that you were unhappy with your villa. Our focus is on maintaining a peaceful atmosphere where you can really relax and rest, and as you can see from the many other comments, we have many guests who really appreciated their vacation with us. We’re sorry that you didn’t appreciate El Rancho, but thank you for letting us know because we will use your comments to make El Rancho even better. And thank you for your compliment to our receptionist. We’re proud of our high quality staff, and we will let her know that you appreciated her help.

Sincerely,
Larry Flathmann
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2010

This resort is not near the crowds but close enough to see Mazatlan. It was secure and friendly. We enjoyed our stay immensely.

  • Stayed: June 2010, travelled with friends
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Thank azcoolshopper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 June 2010

The location and atmosphere of this resort was a refreshing change from the business of the highrise hotels around the area. It gives you the feeling that you are in your own personal paridise. The friendly staff made me feel right at home and the facilities were very clean and made it very easy to relax and unwind from the business of everyday life.

  • Stayed: June 2010, travelled with family
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Thank carlyking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 March 2010

I have been comming to El Rancho for some 17 years and have enjoyed it very much. My
wife and I have had great times learning to associate with all the staff. We feel like we are part of a family. We get great service and cannot complaine. You have to understand
that the standards are not the same as in Canada or the US.

  • Stayed: March 2010, travelled as a couple
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Thank jullieMazatlan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 March 2010

We have been owners at El Rancho for 18 years. We just returned from our yearly visit and had a WONDERFUL stay! The staff at El Rancho couldn't have been more pleasant and helpful. We are greatful to member services for their help in making arrangements to stay in the Villa or our choice.

We are definitely looking forward to next year!

  • Stayed: March 2010, travelled with friends
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Thank UsFromSaltLakeCity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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