We bought a points membership at Punta Pacifico (at the time it was called Residence Club La Jolla) in December 2012. We fell prey to pressure sales and dropped $10,000.
Now, in June 2014, I cannot make a reservation based on our points which purportedly should allow us to do so. It seems that we will not be able to stay at the resort as I cannot make a reservation there, try as I might. I have sent 8 emails and talked on the phone with them 2 times from May 16, 2014 through June 10, 2014.
I have sent emails requesting a reservation and do not get responses. I have phoned and been told I will receive a call from the reservations person; no call. I phoned again and was told I would receive a call back from the reservations person - which I did- but then that person never did send me a reservation confirmation. Net gain: nothing. This game will go on as long as I'm willing to play it. I realize now that the resort has absolutely no intention at all of honoring its contract with us. We as good as threw our money in the ocean.
I cannot find any email address other than "customerservice1@punta pacifico.com.mx" and "email@example.com". Don't bother contacting those desks as "Karol Milan" who says she's the Customer Service Manager of Punta Pacifico and "Carolina Carbajal" who is the Reservations Manager there will not provide service or a reservation confirmation. If anyone has an email address for any management at Punta Pacifico, I would appreciate receiving that. My email is: firstname.lastname@example.org. Thanks, Janice
- Official Description (provided by the hotel):
- Exclusivity and privacy define the atmosphere that Residence Club La Jolla offers its guests in all of its luxury suites and villas. All the rooms are elegantly decorated and have all the amenities, including marble and granite finishing, kitchenette, balcony with ocean views and LCD TV. Located in Nuevo Mazatlan, the Emerald Bay provides the majestic scenery that inspires the most beautiful sunset views from any of our 16 spacious villas and 47 luxury suites in our resort tower. The infinity pool, beautiful grounds, the exquisite international cuisine, and the warm and personal service of our staff, will make you wish that you could extend your vacation. ... more less