Things started okay, but the power in the building went out, we were 150 steps to the lobby. Our phone in the room was dead, the Wifi was not working, the TV remote did not work, nor did the TV when the power was restored. As a result of the power failure, the water in the toilet and sink turned brown. We reserved a room with a view and did get it, however, due to the power outage (in the hotel only), we were moved to their other property in the Golden Zone and the room was very inferior to what we wanted. The hotel offered their apology but nothing else. I can go on, but I will stop here as the story is too long. Hopefully future guests do not experience a similar event.
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- Also Known As:
- Best Western Posada Freeman Express Hotel Mazatlan
- Best Western Mazatlan
- Best Western Hotel Mazatlan
- Mazatlan Best Western