As the title suggests, there are good and less good sides of our experience at Mayan Palace/Sea Garden in August 2013. The good sides include very friendly staff, reasonable prices in the in-resort convenience store, and low-key waitstaff and good not-too-expensive drinks. The walk out to the ocean was easy, it's just past the main pool. We like the pool's waterfall feature and abundant seating, as well as the ocean front palapas and chairs. We were in the new tower closest to the road in a suite on the road-side, not ocean view. It was a good size with on okay kitchenette. Maid service was very nicely done, with them adapting to our varying schedules.
As others have noted, this hotel is well out in the Sebbalo area of Mazatlan, but it's just a 7 or 10 peso bus ride into the busier areas or the center of town. Oh, and I'll thank whoever posted the mention of "Tacos by Henry" across the street from the property - it's only open 5 days a week, but we ate there most nights we could and enjoy every inexpensive bite. Between Henry and using our little kitchen, our trip costs were pretty reasonable.
The real problem with our stay was maintenance on the site itself. First, they are apparently in the midst of a major renovation project. And the property NEEDS the renovation. So the main lobby was closed and under construction, making moving from our tower at the front of the property to the rest of the grounds a little inconvenient. The game room and some other property features were closed, not that we really needed those. While we were there the main bar would be worked on during the day, then re-opened each evening (which I question for sanitary/safety reasons).
The worst part was the pools. They were open and warm enough, but either the filter systems weren't working, or the water levels were too low for them to function. So despite the staff's efforts, the water usually had debris on the surface, and at times the water itself seemed to be unsanitary (to put it nicely). The tiling and deck surface were cracked in places and had had a number of sloppy repairs over the years. I understand the challenge of doing pool renovations in a year round property, but I shouldn't have to experience something like that for the money paid.
As for the timeshare sales, I found it more amusing than anything else. Maybe I hit them on a good day and IslandHopper on a bad one. Sure they tried to sell me on the Mayan chain's "6-star experience", but I kept reflecting on the 2 star or so property we were in (in its current condition). So saying no was easy - and once it was no, they didn't push too many more times. They even sent us off at just under an hour elapsed time (including breakfast). Oh, and the restaurant we got the gift certificate for was wonderful - I recommend Roca Mar along the Malecon near the Acquario.
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- Also Known As:
- Mayan Sea Garden Mazatlan Hotel Mazatlan
- Mayan Mazatlan
- Mazatlan Mayan Sea Garden
- Mayan Sea Garden Hotel Mazatlan
- Mayan Palace Mazatlan