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“Still love Sea Garden”

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Sea Garden Mazatlan
Ranked #12 of 78 Hotels in Mazatlan
Yellowknife, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Still love Sea Garden”
Reviewed 5 February 2014

Although I have been a timeshare owner at Sea Garden for 30 years, we last visited the resort 10 years ago.
I'm happy to report that little has changed.
Sea Garden is the older, more modest part of the Mayan property. The units are simple, clean, and comfortable. For those who are looking for luxury hotel accomodation...this is not for you!
The grounds are beautiful and well maintained. Others have commented on the friendliness of staff and that is not an exaggeration.
The fact that the resort is remote from the action of the Golden Zone and other high density properties is a huge plus for us. Lots of unoccupied beach. A short walk to Mr Lionso's for the best food around. And only a 10 peso bus ride to anywhere downtown (if you take the newer bus)
Can't comment on the food on site. Menu didn't look very creative so we didn't bother. Bought breakfast supplies at a grocery store, although the onsite store is quite well stocked.
Downside to most resorts is the timeshare sales pressure. It was pretty full-on as we checked in. Reluctantly agreed to go to only a short owner info update (no breakfast, etc.) I admit that the session was informative and low pressure to upgrade. (In the end we decided that upgrading wasn't in our best interest at this time)
In the end, it was a quiet, relaxing vacation. Just what was needed to break up this cold North American winter! Resort seemed nearly deserted. Maybe things are different during high-season weeks?
Recommend eating at Mr Lionso's down the beach at Playa Bruja. Also at Pancho's in the Golden Zone.
Must activity: A day (or evening) of sailing on Mi Casa with Captain Eduardo
Biggest surprise: the massive flock of black birds that swarm to the resort every day at sun set, to roost.

  • Stayed January 2014, travelled as a couple
    • Value
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Helpful?
1 Thank RoryandStella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at Sea Garden Mazatlan, responded to this review, 28 May 2014
Dear RoryandStella:

We are grateful for your taking the time to write a review about your experience at Sea Garden. We are delighted to learn your trip was fun and you enjoyed our facilities, the accommodations, the pools, grounds and really thank you for your kind comment about our staff, as we consider them one of our biggest assets.

Our goal is to make each one of our guests’ vacations relaxing and we look to please them by making sure they receive all the benefits they are expecting to enjoy during their vacation. We are always happy to find out we have achieved this.

We truly look forward to serving you again in the near future!

Happily,
Sea Garden Mazatlán Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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461 reviews from our community

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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Stayton, Oregon
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 27 January 2014

Despite the fact that this property is most likely the least attractive of all Mayan properties, it is still GOLD STAR material. Staff are very friendly, accomodating and just great. Drawback, smokers at the pool area.

Room Tip: Make sure you get a room facing the sea AND high enough to watch the endless array of great sunsets...
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  • Stayed January 2014, travelled as a couple
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Helpful?
Thank Kevin O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at Sea Garden Mazatlan, responded to this review, 28 May 2014
Dear Kevin O :
Thank you for taking the time to provide us your feedback about your past stay with us at Sea Garden. We really thank you for your kind comment about our staff, as we consider them one of our biggest assets.

Your comments are always welcomed. We always like to hear about our guests’ experiences since it is the only way to truly know we are doing a great job to making your stay enjoyable.

We truly look forward to serving you again in the near future!


Happily,
Sea Garden Mazatlán Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montevideo, Uruguay
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 January 2014

We were there in January of 2014. The facility is nice, clean, and attractive. A big plus is that half of the big pool was heated making it usable because this time of year it is really too cold to swim and most hotels don't have heated pools that are warm enough to actually get in. The food was good and there was no charge for parking. There is a nice little supermarket on the premises.
The drawbacks were that the bathroom was a little dark, the kitchen had no sponge for dishwashing, and we paid almost 20 dollars for a day of internet service, but it did not work. Well, it barely worked. It could not support loading a picture on Facebook. The support people were in a different city and could not correct the problem, but the hotel did refund our money. We did miss having access to internet.

Room Tip: A view of the ocean overlooking to pool is very nice.
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  • Stayed January 2014, travelled with family
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Helpful?
2 Thank JKRV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at Sea Garden Mazatlan, responded to this review, 28 May 2014
Dear JKRV :
Thank you very much for providing your comments about your vacation at Sea Garden. We are delighted to learn your trip was fun and you enjoyed our food options, the facilities and accommodations.

Our goal is to make each one of our guests’ vacations relaxing and we look to please them by making sure they receive all the benefits they are expecting to enjoy during their vacation.

We appreciate your feedback and we truly look forward to serving you again in the near future.


Happily,
Sea Garden Mazatlán Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mazatlan, Mexico
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 12 January 2014

We are Mayan timeshare owners and our favorite property is in Mazatlan. The staff are consistently accommodating and friendly. The grounds are groomed daily and housekeeping keeps common areas clean.

Karen and Greg Wojtanowicz

  • Stayed November 2013, travelled as a couple
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Helpful?
1 Thank ktwardrn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at Sea Garden Mazatlan, responded to this review, 28 May 2014
Dear Ktwardrn:

We truly appreciate the time you have taken to share with us your impression about your stay at Sea Garden. We are delighted to learn that our staff was welcoming, as this is what we strive for every day. We will gladly share your feedback with the staff mentioned, as working to anticipate and exceed your every need is very important to us. The same way, it is pleasing to find out you liked the grounds.

Your comments are always welcomed.

We truly look forward to serving you again in the near future!

Happily,
Sea Garden Mazatlán Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 December 2013

This is our third trip to Mazatlan at the Mayan Sea Garden. This time we went alone, as we decided we needed a relaxing trip before Christmas. We love walking the beach and standing in the surf, and spent some time at the pool cooling off on the hottest days. The resort is very clean and staff are friendly. There is a small store for snacks, some food and some alcohol, and a restaurant for meals, and the new lobby was almost ready to open at the end of November. We took an all day tour which included the Tequila Factory and then in the afternoon, the El Quelite tour to a small village 1/2 hour outside Mazatlan and I would really recommend that for all the history and old Mazatlan culture. I really enjoyed the tour of downtown Old Mazatlan which took us along the Malacon, to historical sites, and through the old part of Mazatlan and the beautiful cathedral. You must take a "pneumonia cart" while you are there, which is really just a golf cart with a gas motor. It's so fun zipping through traffic. Beware some of the drivers who will really only want to have you attend timeshare presentations. Just be firm and tell them you are not interested if you aren't.
You must go to the Playa Bruja for the best shrimp in town! We went there twice and would have gone back more had we not run out of time. It's also a good place to buy your flavored tequila - think Vanilla Flavored - yummy! The staff are great, there's often a Mexican band playing, and the prices are very reasonable...but the best part is that you will be having your meal in an open air restaurant on the beach! You can see and hear the waves coming in, and families on the beach. It's lovely!
You may see Police Tourista vehicles parked along the busy Gold Zone. These officers speak English and are the people to ask if you do need help.
We could see that the city has cleaned up and made a real effort to show tourists that we are safe, and our tour guide said the first cruise ships were expected back to Mazatlan at the end of November. We enjoyed our time in Mazatlan and we will be going back soon!

Room Tip: Ask for ocean front when you get there.
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
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Helpful?
2 Thank Lucybar4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at Sea Garden Mazatlan, responded to this review, 28 May 2014
Dear Lucybar4 :

We are grateful for your taking the time to write a review about your experience at Sea Garden. We are pleased to learn you had a wonderful vacation, that you enjoyed our food options, you perceived the resort’s cleanliness and we really thank you for your kind comment about our staff, as we consider them one of our biggest assets.

Your comments are always welcomed. We always like to hear about our guests’ experiences since it is the only way to truly know we are doing a great job to making your stay enjoyable.

We truly look forward to serving you again in the near future!

Happily,

Sea Garden Mazatlán Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheyenne
Level 5 Contributor
85 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 25 November 2013

The best part about the Sea Garden is that, since it's a small resort, you're going to be treated like family. The staff is amazing - the waiters are your friends after 2 days, and Felix, a restaurant manager, will try to do whatever he can to make your experience a good one. The restaurant, which was less than wonderful in 2012, has improved greatly, and even dishes that are not particularly Mexican (for example, clam chowder or spaghetti bolognaise) are really good. The rooms are comfortable, the facility has beautiful grounds, and the beach is great. The renovations are a bit annoying, but they're mostly done and will make the place look a lot better. The iguanas are enormous and are a lot of fun to watch.
The bad part is the activities staff, who seem to think that their love of very loud music is shared by everyone. When several people asked to have it turned down, the activity manager actually turned it up! Because of that, several people couldn't sit around the pool and had to go to the beach to talk. There were some good events, like movies at the pool in the evenings, a live band, and a dance performance, but since the guests weren't told about them, you only got to participate if you stumbled into something. The loud music has been a problem for many years, but this year's staff seemed less receptive to guests' comments and pretty much did what pleased them. Also, wifi was a problem - you could buy an hour, but it had to be used all at one time. Once the deli is done, though, you should be able to buy an hour to use over several days. The pool could be cleaner, and don't expect the Sea Garden elevators to work all the time - riding them is always an adventure.
The worst part is an annual event that occurs during the second week in November, when most of the northern resorts in Mazatlan host university students for 4 days for a conference. Think Spring Break with cases of Tecate - loud parties all night, beer cans in the pool, doors slamming and hundreds of people screaming at all hours. The security level was pretty low the first few days, but once everyone complained the hotel posted more guards and the noise lessened. But avoid that week if you can!!

Room Tip: The rooms above the 7th floor have the best view, but if the elevators aren't working there coul...
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  • Stayed November 2013, travelled with family
    • Value
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    • Cleanliness
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Helpful?
6 Thank Andrea C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danville, California
Level 3 Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 6 September 2013

As the title suggests, there are good and less good sides of our experience at Mayan Palace/Sea Garden in August 2013. The good sides include very friendly staff, reasonable prices in the in-resort convenience store, and low-key waitstaff and good not-too-expensive drinks. The walk out to the ocean was easy, it's just past the main pool. We like the pool's waterfall feature and abundant seating, as well as the ocean front palapas and chairs. We were in the new tower closest to the road in a suite on the road-side, not ocean view. It was a good size with on okay kitchenette. Maid service was very nicely done, with them adapting to our varying schedules.

As others have noted, this hotel is well out in the Sebbalo area of Mazatlan, but it's just a 7 or 10 peso bus ride into the busier areas or the center of town. Oh, and I'll thank whoever posted the mention of "Tacos by Henry" across the street from the property - it's only open 5 days a week, but we ate there most nights we could and enjoy every inexpensive bite. Between Henry and using our little kitchen, our trip costs were pretty reasonable.

The real problem with our stay was maintenance on the site itself. First, they are apparently in the midst of a major renovation project. And the property NEEDS the renovation. So the main lobby was closed and under construction, making moving from our tower at the front of the property to the rest of the grounds a little inconvenient. The game room and some other property features were closed, not that we really needed those. While we were there the main bar would be worked on during the day, then re-opened each evening (which I question for sanitary/safety reasons).

The worst part was the pools. They were open and warm enough, but either the filter systems weren't working, or the water levels were too low for them to function. So despite the staff's efforts, the water usually had debris on the surface, and at times the water itself seemed to be unsanitary (to put it nicely). The tiling and deck surface were cracked in places and had had a number of sloppy repairs over the years. I understand the challenge of doing pool renovations in a year round property, but I shouldn't have to experience something like that for the money paid.

As for the timeshare sales, I found it more amusing than anything else. Maybe I hit them on a good day and IslandHopper on a bad one. Sure they tried to sell me on the Mayan chain's "6-star experience", but I kept reflecting on the 2 star or so property we were in (in its current condition). So saying no was easy - and once it was no, they didn't push too many more times. They even sent us off at just under an hour elapsed time (including breakfast). Oh, and the restaurant we got the gift certificate for was wonderful - I recommend Roca Mar along the Malecon near the Acquario.

  • Stayed August 2013, travelled as a couple
    • Value
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Helpful?
3 Thank TimB_CA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sea Garden Mazatlan

Property: Sea Garden Mazatlan
Address: Avenida Sabalo-Cerritos S/N | Zona Hotelera Norte, Mazatlan 82110, Mexico (Formerly Mayan Sea Garden Mazatlan)
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Best Value Hotel in Mazatlan
#9 On the Beach Hotel in Mazatlan
Price Range (Based on Average Rates): £
Hotel Class:3 star — Sea Garden Mazatlan 3*
Number of rooms: 300
Reservation Options:
TripAdvisor is proud to partner with 5viajes2012 S.L., HotelQuickly and Travel Republic (UK) so you can book your Sea Garden Mazatlan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mayan Sea Garden Mazatlan Hotel Mazatlan
Mayan Mazatlan
Mazatlan Mayan Sea Garden
Mayan Sea Garden Hotel Mazatlan
Mayan Palace Mazatlan

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