We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“hotel management needs to be changed”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Best Western Hotel Posada Freeman Zona Dorada
Ranked #20 of 78 Hotels in Mazatlan
portland, oregon
1 review
“hotel management needs to be changed”
Reviewed 7 October 2012

Sorry if this sounds like a rant and it is. My stay in Mazatlan was not a good one. The managers of this hotel need to watch their staff better. Watched one of the staff wipe the floor with same rag they washed the dishes with. Managers should train staff better. Found one manager watching tv mid-day when managing and training could have been conducted. Bed was hard my back is still trying to recover. The workers (receptionists, cooks and servers) were very helpful I cant thank them enough but management was lacking at best.

Room Tip: no fitness center the only exercise i got was running from the time share salepeople located just ou...
See more room tips
  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jerome b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

105 reviews from our community

Traveller rating
    61
    26
    10
    7
    1
See reviews for
36
22
2
14
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Guadalajara, Mexico
Level Contributor
36 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 31 January 2012

We stay here in January 10th as soon we came we felt welcome, the staff was amazing, everybody always have a smile en their face, kind and helpful, the rooms are big enough, clean and comfortable, but need a furniture update the same for the bathroom need an urgent update.
The breakfast was OUTSTANDING, several options, fruits juices, Mexican food, pastries, cereal, etc etc, and again the staff was all the time courteous and professional. This hotel its going to be our choice the next time in Mazatlan.

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DreamsTapatio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bothell
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 18 November 2011

This small Best Western hotel is sandwiched between El Cids and Inn at Mazatlan. It is right on the beach where you can watch all the activities and see beautiful sunsets. This was my 4th time staying at this hotel and it was time to write a review. I am amazed at what you get for the price. It is a small quiet hotel that includes internet stations in the lobby (which work very well). I was also able to access wi-fi in the dining area and pool area (I had a little trouble connecting in my room). The room price also includes a full breakfast buffet featuring Mexican dishes as well as pancakes, pastries, ham, bacon, eggs, fresh fruit and juices. I have always stayed in a regular king-size bed room, but this stay we requested one of the suites for only $20 more a night. Our suite 501 overlooked the ocean and pool, and provided us with beautiful sunsets. The most amazing part of our stay was the exception customer service we received from the manager, bartenders, chef and front desk reception area. We requested permission to have a party pool-side one evening. We were allowed to bring our own carne asada steak (purchased from a local meat store and very inexpensive). The chef cooked our meat, provided all the fixings for fajitas! The pool bartenders were great at fixing our many drink orders and even helped blow up birthday balloons and strung them around the bar. All of our party-goers had a great time that evening! Another perk is that you are not hassled in the hotel by timeshare salesmen. A couple of negatives are that 1) the room water is non-potable, meaning you don't want to drink the tap water. (Our suite included a refrigerator and microwave, so we were able to have extra drinking water on hand.); and, 2) the elevator needs a little maintenance work. I noticed a previous review indicated they did not honor the AARP discount, but I have never yet had a problem with using mine. I would seriously give this hotel a try as it is a very good deal for your money.

Room Tip: Suites look right out towards the ocean. We booked online for a regular king-size room and when we...
See more room tips
  • Stayed October 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Maureen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
winnipeg
1 review
Reviewed 6 January 2010

We are loving our one week stay at Best Western Posada Freeman Zona Dorada. We have been here 4 days and have been treated like kings. We are staying in suite 301 oceanfront with an amazing view and beautiful room. Everything here is very new and uber cool. Three internet stations in the lobby. Free breakfast buffet with tons of fresh fruit, juice, great pancakes and lots of hot dishes. Our maid keeps the room incredibly clean. Hotel staff go the extra mile to make you feel like an important guest. This small beauty is between El Cid megaresort and The Inn at Mazatlan. A very short walk to tennis and golf at El Cids. We will come back for sure!

  • Stayed January 2010, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vacationinmaui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tucson, Arizona
Level Contributor
109 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 14 August 2007

This could be a neat small and friendly hotel, but the poorly trained and managed staff just shrugged their shoulders when asked questions about the poor or non-existent service.

They did not honor my AARP reservation and discount, and we had to pay over $80 EXTRA a night.

The restaurant is ONLY open for breakfast...so you have to "hunt" for all your other meals.

At over $200.00 a night, no kitchenette, mini bar, room service, or even a listing of any kind about the hotel, area restaurants, or activities.

We were charged for every local call...in or out, but never told of the charges.

When the reception was asked to call a taxi, we were told we could find one out in the street!

While the hotel brochure says internet in all rooms, it barely works, and caused us much trouble in not being able to continue our work or access accounts. It was often down for hours, and the three terminals in the lobby were jambed with screaming kids playing video games.

The water could not be drunk from the faucets, yet bottled water, other than one bottle, was charged for.

The light in the bathroom is so poor, you need a flashlight to shave.

No laundry or pick up service.

The only glasses offered to drink from were styrofoam (2 only) cups.

Door key often did not work requiring a very small and slow elevator ride back to the reception for another "charge"

What was good? It is clean, nice uncrowded beach, great breakfast buffet where the only trained and friendly staff were.

Overall: Very poor value, way over priced, and we as Americans were discriminated against more than once at the reception, while Mexican Nationals were serviced ahead of us. Definetly will never stay here again . Caveat emptor!

  • Liked — Breakfast buffet
  • Disliked — Everything else
  • Stayed August 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank skihorse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Mazatlan hotels
0.6 mi away
Holiday Inn Resort Mazatlan
Holiday Inn Resort Mazatlan
#21 of 78 in Mazatlan
40 reviews
4.3 mi away
Best Western Posada Freeman
0.9 mi away
Ramada Resort Mazatlan
Ramada Resort Mazatlan
#22 of 78 in Mazatlan
292 reviews
Show Prices
Show Prices
Show Prices
0.0 mi away
The Inn at Mazatlan
The Inn at Mazatlan
#9 of 78 in Mazatlan
663 reviews
0.8 mi away
Quality Inn Mazatlan
Quality Inn Mazatlan
#29 of 78 in Mazatlan
56 reviews
0.1 mi away
Costa de Oro Beach Hotel
Costa de Oro Beach Hotel
#27 of 78 in Mazatlan
320 reviews
Show Prices
Show Prices
Show Prices

Been to Best Western Hotel Posada Freeman Zona Dorada? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Hotel Posada Freeman Zona Dorada

Property: Best Western Hotel Posada Freeman Zona Dorada
Address: Av. Camaron Sabalo N 777Z | Zona Dorada, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#7 Family Hotel in Mazatlan
#15 On the Beach Hotel in Mazatlan
Price Range (Based on Average Rates): £
Hotel Class:2 star — Best Western Hotel Posada Freeman Zona Dorada 2*
Number of rooms: 50
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Ebookers, Travel Republic (UK), TripOnline SA, Priceline, Traveltool, S.L.U., Evoline ltd, getaroom.com, HotelQuickly and Cancelon so you can book your Best Western Hotel Posada Freeman Zona Dorada reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Mazatlan
Los Mochis Best Western

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing