I rented room 801 for 12/26-1/2/2014 nine months ago and paid in full. I canceled the reservation five months ago and the refund is contingent upon renting the room. By recently having friends send room availability inquiry emails, I found they have not been listing #801 as available for those dates. I contacted them regarding this practice and they claimed it was due to the dates in the request. Today I had a friend send a request for rooms available "anytime between 12/24/24 and 1/4/14" and they did not list #801 again. They responded with the same 4 rooms as in prior requests.
They should be ashamed of trying to cheat someone who has given them business in good faith and had the responsibility to pay their bills in full. My friends recommended this place to me, but unfortunately I must say be warned. They lied twice already to me.
- Official Description (provided by the hotel):
- Boana Torre Malibu is the largest gay condo-hotel in Puerto Vallarta. The hotel is also open to heterosexuals. Torre Malibu is near the famous Playa Los Muertos, a gay beach known worldwide for its famous ``blue chairs`` and green chairs. A great selection of restaurants and a lively nightlife await you just a few steps from the hotel. At Boana Torre Malibu, we offer a wide selection of rooms, which are condos actually! You will have the feeling of staying in a true suite rather than in a simple hotel room. ... more less