We booked in June for a seven night stay over New Years. We paid extra for a junior suite with kitchen and balcony with water views. Wrong- we arrived and were told that for our 7 night stay we would need to go to another hotel for one night, then another for two nights and then we would be back for four nights at the Emperador. It was horrible and Hotel.com was of no help! In fact they have not even responded to our email. Our hotel adventures included a room with no view and three twin beds- but we paid for a suite with balcony and kitchen. I will NEVER stay at the Emperador again and will not use Hotel.com. It was anything but the relaxing trip we had planned.
- Official Description (provided by the hotel):
- Fantastic Ocean views from each of its Suites, right on "Playa Los Muertos" Beach, in the heart of the most traditional area of Puerto Vallarta, you can walk to the “Malecon” (Beach boardwalk) the Property is surrounded by the best restaurants and bars. You won´t need to take a cab. The “Cuale River” shopping zone, the flea market and local museums are just steps away. * Beach lounges & Palm huts "Palapas".* FREE Wireless Internet access, FREE Computers available on the lobby complimentary.* Safety Deposit boxes (lobby level).* 24/7 Security system.* Doctor on call.* Visa y Master Card & American Express accepted.* NEW!! Si señor Restaurant & Beach Club.* Standard Rooms = Mountain View.* Standard Suites and Jr Suites = Deluxe Ocean View.* All Suites do have a full kitchennette. ... more less
- Reservation Options:
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- Also Known As:
- Suites Emperador Hotel Puerto Vallarta
- Emperador Hotel Puerto Vallarta
- Emperador Puerto Vallarta