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“great bargain for the money”

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Hotel Casa Dona Susana
Ranked #23 of 121 Hotels in Puerto Vallarta
Certificate of Excellence
Reviewed 15 June 2014

I loved this hotel! The accommodations could not be beat. We had a nice room on the main floor which had a fridge, and there was a self-serve coffee service by the front desk which had GREAT coffee. They were helpful at the desk. When I pointed out some dirt on the shower curtain, it was quickly replaced .It was close to everything. I would stay here again in a heartbeat. I also liked the patio set up with tables in the central part of the hotel--so green and inviting.

  • Stayed: October 2013, travelled with friends
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2  Thank RC21Dec2015a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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458 - 464 of 835 reviews

Reviewed 4 June 2014

This is a charming, nice and clean hotel in the middle of the old Vallarta, near malecon, stores, restaurants, bus stops, etc. and you can even walk to downtown. The front rooms have a balcony from where you can enjoy views of street and ocean. Guests are allowed to use the pools on any of the two other sister hotels just steps away. We had no need to do that ever since we loved the pool on the rooftop that was almost for ourselves the whole time we were there. We also loved the fact that it is an adults only hotel, so this in addition to a low season stay was perfect for us. We enjoyed our "to go" breakfast from a nearby Mexican restaurant every morning at the shaded rooftop patio next to the pool. Very friendly personnel.
The only negative: the bathroom in our room on top of the reception could benefit from a more thoroughly cleaning, but we would go back with no hesitation.

Room Tip: I understand that the corner rooms at the front have a queen bed and a kitchenete, ours on top of t...
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  • Stayed: May 2014, travelled as a couple
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1  Thank loveangels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 May 2014

Hubby and I were there again the last week of February and the first week of March and as always, we loved it. This hotel has the best workers and they all go out of their way to be attentive and helpful. The waiters, bartenders, front desk people, the cleaning ladies and the bell boys are the best ever. We did the all inclusive again as we love drinks and snacks on the beach and it is definitely well worth the $$. We had friends meet us there this time and they loved the hotel as well. They said they will be back to stay there next time. :).
The lady that cleaned our room remember us and remembered that I am an animal lover so she left me a different animal everyday made out of towels. We had so many that we were running out of places to put them.
LOVE the balconies, great for coffee or a beer overlooking a nice quiet street.

Room Tip: The balconies are worth the extra few Dollars
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  • Stayed: February 2014, travelled as a couple
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1  Thank marcan2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 April 2014

This hotel is within three hotels: Casa Dona Susana, Playa Los Arcos and Los Arcos Suites. Stay at one, play at three. We always stay at Playa but love the rooftop pool over at Casa Dona Susana! It's an adults only hotel with a Mexican feel and the staff are very friendly. The rooftop pool is just perfect to take a dip in after sitting in the warm sun all day. There's a nice breeze up there as well as a view. Also a bathroom too. Part of the area is covered in case you would like some shade. And there are tables and chairs there too. A big bonus: wifi is excellent up there and it zips all over the place!.

  • Stayed: April 2014, travelled with friends
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3  Thank 777Deana777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 April 2014

this hotel is very basic - esp the inside rooms - no air conditioning and no tv.
and i had booked two stays. the hotel cancelled my second one forgo reason and when i tried
to rebook the rate had doubled ...
so i was very disappointed.
on the positive side, the staff are friendly and the location is tops
.

  • Stayed: January 2014, travelled solo
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3  Thank Ricklion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 April 2014

We were very unhappy with our stay at Casa Dona Susana. The room had a terrible mold smell when you went in and in the morning it was so noisy. We couldn't even sleep.They said no kids allowed because it is very quit.That is incorrect it was very noisy I will never stay there again!!!!!!!!

  • Stayed: February 2014, travelled with family
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2  Thank 651PVmex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 April 2014

Small room and smaller bathroom but very clean (except for the fridge). Nice pool on the roof and lot of chairs. Took the all inclusive and well worth it. Drinks all day (wines are not bad), buffet all day, à-la-carte meals half price, one free à-la-carte meal if you stay 7 nights or more, all this for 45$ for 2 per day (plus the cost of the room around 65$ a night).Situated in the best place in Puerto Vallarta (zona romantica and two blocks from the beach). The all inclusive restaurant is at the Los Arcos hotel directly on the beach with the best view in the world (sunsets over the sea)
Would return if the price is right.

  • Stayed: April 2014, travelled as a couple
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1  Thank propoker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Casa Dona Susana

Address: Calle Manuel M. Dieguez 171 | Col. Emiliano Zapata, Puerto Vallarta 48380, Mexico (Formerly Los Arcos Vallarta)
Phone Number:
Region: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Romantic Hotel in Puerto Vallarta
#17 On the Beach Hotel in Puerto Vallarta
Price Range: £41 - £153 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel Casa Dona Susana 2.5*
Number of rooms: 42
Official Description (provided by the hotel):
Casa Dona Susana Hotel is one of the few intimate Boutique Style Adults-Only HOtels in Puerto Vallarta and where exclusivity is felt right down to the smallest details. However you spend your time, a vacation at this hotel is sure to be wonderfully relaxing experience. Discover Casa Dona Susana, the hotel that guarantees you memorable vacations. Relax in our recently renovated pool and solarium terrace, enjoy the sun of simply admire the panoramic bay view, the spectacular tropical mountains and the blue sea. Savor the most romantic sunsets in Puerto Vallarta You can enjoy the Restaurant, Beach Club, Bar and Spa service of our partner hotel, Playa Los Arcos Beach Resort & Spa, located just a few steps away. ... more   less 
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Also Known As:
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta

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