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“No Frills but Great Location”

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Hotel Casa Dona Susana
Ranked #22 of 123 Hotels in Puerto Vallarta
Certificate of Excellence
Reviewed 26 November 2006

We booked this hotel because of its location in the "Romantic Zone" which is also the gay-friendly area of Puerto Vallarta, and the price could not be beat.
I was expecting a no-frills hotel after reading the reviews in Trip Advisor, and that's exactly what we got.
The room was extremely small and came with no view at all. There was a musty smell which surprised me because the room was air conditioned. There was a mini fridge and a small TV with cable. The bathroom was very small and the shower stall even smaller: if you are a honeymooner don't even think of fitting two people in there.
But the room was clean, quiet, and you could tell that management was trying hard to make this place a little above average. If you are looking for more amenities, this is not the place to be: go to the big hotels in Nuevo Vallarta. But the location was perfect and only one block from the beach.
Their sister hotel, Playa Los Arcos, seemed nicer but it was more family oriented (a fact they proudly display in a big sign, which was comical given that the area is becoming increasingly gay), so I suspect the rooms would be noisier because people stayed in the swimming pool until way past sunset and there were toddlers running around at all times.

  • Stayed: November 2006, travelled as a couple
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4  Thank Volanges
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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595 - 601 of 787 reviews

A TripAdvisor Member
Minneapolis, MN
13
Reviewed 8 June 2006

We were very happy with Los Arcos, especially after coming from a hotel deeper into the city that didn't have ocean access, or elevators! The location of Los Arcos is absolutely perfect...right on the Malecon, in the midst of countless beachfront restaurants, and in the middle of viejo Vallarta. We were impressed by the staff, who went above and beyond when my husband had an accident during a run and needed to be bandaged up. Hotel paramedics cared for him immediately and escorted us to/from the doctor as well. They totally knew what they were doing. The pool area was fantastic, and the pool waitstaff was fast and efficient with orders. Our room was quite small and the bed was hard, but we had all the amenities we needed and the decor was lovely. Overall this is a fabulous choice for honeymooners on a budget like us.

  • Stayed: June 2006
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3  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
st. catharines,ontario
14
Reviewed 2 June 2006

As a travel agent, I just returned from the Playa Los Arcos. Knowing in advance this hotel was rated a 3 star I wasn't expecting too much. After reading the reviews on trip advisor I was prepared for moderation. I did take the almost all inclusive rate as I didn't want to have to go out for every meal. Puerto Vallarta has so many restaurants that are reasonably priced that I would not take the all inclusive next time. The food at the hotel was awful, the same thing for lunch and dinner every day. Breakfast was the best meal of the day. We ate at local restaurants most of the time, a good steak dinner in town is about 12.00cad per person. The hotel serves mostly mexican type food, not suitable for us.
The rooms were budget to say the least, we had a superior room facing the pool. The furnishings were dark and dingy and the beds were very hard although we slept very well on them. The shower head trickled water so it took a bit of time to take a shower. The bathrooms were very small but had hair dryers and a good supply of towels. They were clean and the maids changed the towels on a daily basis.
The entertainment was amateur but we didn't hang out too much at night at the hotel.as there are many clubs in town.
The best thing about the hotel is the location. A 10 minute walk got you to the Malecon where the shopping, clubs and restaurants are plentiful.
I would return to the Los Arcos because of the location, staff were friendly enough just don't take the all inclusive option.

  • Stayed: May 2006
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4  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 May 2006

Have stayed here numerous times over the years, for price and location. True, amenities are not what you would find in the hotel zone, but for the price it is a deal. Over the past year or two there have been several updates that improve things even more.

First, if you are on the east side of the hotel (rooms from xx1-xx4) they have cut holes in the outer wall and installed windows. Thank you for the nice addition of light! Ask for a room on the 3rd floor to take advantage of this. True, some of the other rooms are dark. Especially if you are on the ground floor.

Second, there are new state-of-the-art air conditioners with remote control. No more units that sound like airplane engines when you are trying to sleep. These new units are quiet and efficient. I used the blanket every night. Don't loose the remote.

And the list goes on: key-card locks and in room safe. The big tree in the middle is still there but they cut it back and cleaned the inner lobby at the foot of the steps. The big chandelier has lights in it that work and there are several umbrella tables and chairs there that make it pleasant to sit and have morning coffee. Rooms have been repainted with accents of color-washed yellow.

Granted, this hotel is not for everyone, but for the budget traveller it cannot be beat. If you are a regular I know you will like these mentioned upgrades. I would also suggest from reading other reviews that travellers from the USA use a travel agent to book this hotel through Apple Vacations or GOGO as they have a rep there every day who would certainly help you if you have a problem that you cannot resolve on your own. (Remember you attract more flies with honey.)

  • Stayed: April 2006
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6  Thank pv_alan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Los Angeles, CA
15
Reviewed 18 April 2006

After reading all the reviews, my friends and I belived that we had made the wrong choice of hotel. Hotel Los Arcos Vallarta was excellent for the price we paid. The staff in all three hotels were very helpful and answered any questions. The location is great about a 3 minute walk to the beach and a 15 minute walk to el Malecon (the happening place).
This was our first trip to Puerto Vallarta and we plan to return and stay at Los Arcos.

  • Stayed: April 2006
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5  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Fort Collins, Colorado
15
Reviewed 5 April 2006

  • Stayed: March 2006
    • Value
    • Rooms
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5  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Wisconsin
114
Reviewed 18 February 2006

  • Stayed: January 2006
    • Value
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    • Cleanliness
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14  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Casa Dona Susana

Address: Calle Manuel M. Dieguez 171 | Col. Emiliano Zapata, Puerto Vallarta 48380, Mexico (Formerly Los Arcos Vallarta)
Phone Number:
Region: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 On the Beach Hotel in Puerto Vallarta
#16 Romantic Hotel in Puerto Vallarta
#22 Family Hotel in Puerto Vallarta
Price Range: £36 - £155 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel Casa Dona Susana 2.5*
Number of rooms: 42
Official Description (provided by the hotel):
Casa Dona Susana Hotel is one of the few intimate Boutique Style Adults-Only HOtels in Puerto Vallarta and where exclusivity is felt right down to the smallest details. However you spend your time, a vacation at this hotel is sure to be wonderfully relaxing experience. Discover Casa Dona Susana, the hotel that guarantees you memorable vacations. Relax in our recently renovated pool and solarium terrace, enjoy the sun of simply admire the panoramic bay view, the spectacular tropical mountains and the blue sea. Savor the most romantic sunsets in Puerto Vallarta You can enjoy the Restaurant, Beach Club, Bar and Spa service of our partner hotel, Playa Los Arcos Beach Resort & Spa, located just a few steps away. ... more   less 
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Also Known As:
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta

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