I have been at the Buenaventura Grand Hotel and Spa many times. The past few times I regret to say, that in spite of all good intentions, I have failed to write a review. However, as always, the holiday was wonderful and the service, the best!!!
Since my last posting, the biggest change is the “preferred guest” type of program that they have incorporated. I was grateful that when I told them that I was not interested and would keep coming as I always have, they did not continue to try to sell it to me. I met a number of people that have been to this hotel more than once or twice and a fair number of them were regular guests. We came with people that we met here a number of years ago. Being a smaller hotel, I find that the guests are also very friendly as well and I have met a number of great people from all over. This in itself speaks for the quality of both the hotel and its staff.
When you first walk into the hotel you are greeted by the familiar faces of Pedro, Faustino, Omar and Santiago welcoming you “back home”. They always have a smile on their faces and are wonderful ambassadors of the hotel.
Angel, Letay, Isadoro, and Ramon are all familiar long-time employees that also welcomed us back and greeted us with a smile and a hug. Joel, Eric, Omar and German were newer staff members that were just as fantastic as the others. Each one of these made our dining experiences wonderful. I always look forward to seeing Dalia who makes the most fantastic omelettes ever. When I walked up to her the first day I was blown away that she not only remembered my name, but also my omelette ingredients!! The main restaurant is a buffet and there are a few a la carte options that you can book daily. I found the food always fresh and tasty. The host, Manuel, is another gem. He always had a smile on his face whenever you walked in the room or whenever he saw you anywhere else in the hotel. I do not think there is a better team anywhere than these people. Keep up the fantastic job!!
The new concierge, Caesar, is in my opinion one of the best that this hotel has had since I have been going. He was always very helpful and mingled with the guests constantly. He is very approachable and there to answer any questions you may have. He also takes bookings for the a la carte restaurants in the mornings and is there to be sure everyone is enjoying it at night. Caesar, do you sleep?? This year there was also a new dining experience on Tues and Thurs nights around the pool. This was absolutely fantastic and I have to say one of the highlights of the trip. I swear that the dessert on the Tuesday night was the best I have ever had anywhere. A number of others also said the same thing. Gotta have the recipe for that one!!! I hope they keep this dinner in their future plans.
Of course, the Buenaventura would not be the Buenaventura without the outstanding service you get from Fausto, Jorge, Gustav and Edwardo around the pool. It was 34 degrees Celsius for a number of the days we were there and these guys just kept on going and going. They always made sure that you had a drink in hand. They did not care if you were drinking alcohol, club soda or just water...it was always service with a smile and more often than not, with laughter. Miguel and Daniel are also fantastic bartenders. I think these guys are great and I look forward to seeing them every time I am there.
Over the past few years Jorge has been working at the hotel as the activity director along with Alexis. These two also do not seem to sleep much. They are there for day time and night time activities. I especially loved the dance lessons and the water aerobics during the day and the karaoke, jazz and rock bands at night. Last year they added a gym that is open at 7 a.m. every day. It is a very nice addition to the hotel. Both Jorge and Alexis interact with the guests amazingly. There is always something going on so I think that if you are bored, it is your fault!!
I must also give a huge thanks to Gabrielle (Gabby) in housekeeping. When I was there last year I forgot my pictures that were taken on the pirate boat that I paid a fair bit for. When I arrived I checked with the concierge to see if they were by chance in lost and found. Of course as I expected after that amount of time, they were not. A few days later while walking in the hallway, Gabby looked at me and said, “Photos”. I could not believe that she remembered who I was and kept them for me all that time until I returned. Once again, the service is unbelievable.
The location of this hotel is also great. It is very easy to walk to the Malecon (Boardwalk) in about 10 minutes and even into old town to do some shopping or just looking around. You can walk to the marina but that takes about 60 minutes so a bus or cab might be a better option. :)
The only complaint that I have, and it is quite minor, is the availability of change. I like to have smaller bills on hand so I can tip the staff. I found it easier to go to the bank and get change that way.
All in all, I would totally recommend this hotel. They also have a kids club which I do not use but the kids all seem to be having fun while the parents relaxed. This hotel is great for single people, couples and families. There is something for everyone!! I look forward to going back yet again!!
- Official Description (provided by the hotel):
- Treat yourself to an unequalled all-inclusive resort experience at the best location in Puerto Vallarta. Beach, sunshine, tropical setting, vibrant spaces with color and joy, we provide everything you're looking for. A breath-taking place to relax and enjoy a fun-filled getaway. Buenaventura Grand Hotel & Great Moments invites you to enjoy its all-inclusive program with its excellent cuisine, as well as numerous activities suitable for the entire family. Our 234 rooms and suites include all of the comforts and amenities you'll require for an unforgettable stay, regardless of the purpose of your trip. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Priceline, Expedia, Hotels.com, TripOnline SA, Evoline ltd, HotelQuickly and Cancelon so you can book your Buenaventura Grand Hotel & Great Moments All Inclusive reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Buenaventura Grand Hotel Puerto Vallarta
- Buenaventura Puerto Vallarta
- Buenaventura Hotel Puerto Vallarta
- Buenaventura Grand Puerto Vallarta
- Buenaventura Beach Hotel Puerto Vallarta