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“excellent facility for enjoying sleeping, drinking and good quality food.”

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Hacienda Buenaventura Hotel & Mexican Charm All Inclusive
Ranked #20 of 123 Hotels in Puerto Vallarta
Certificate of Excellence
Charlotte, North Carolina
Level Contributor
113 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“excellent facility for enjoying sleeping, drinking and good quality food.”
Reviewed 30 May 2013

we were on limited funds for the puerto vallarta visit . the hotel and grounds are well kept. the food was worth the pesos charged. they did have happy hours for casual gatherings. the lobby is small and very comfortable. typical mexican decor is original and well maintained. there are several good restaurants near the marina. hotel welll worth the the money.

Room Tip: rooms fronting onto the pool. nice shade
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  • Stayed April 2013, travelled with friends
    • Value
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Helpful?
1 Thank james l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (205)
Date | Rating
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English first
Edmonton, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 April 2013

Great relaxing week at the Hacienda. Staff are exceptional. Short walk (optional shuttle available) to the beach. Good basic burgers and hotdogs at the beach bar. Beach area is right next to the vendor shacks so be prepared for that. Vendors are respectful though. The high rise next to the beach shades it all morning but they're ok with you dragging the lounge chairs to the sun. No need to reserve pool or beach chairs.

Really great food and variety for an all inclusive buffet. Pool bar is relaxing. Poker or crib games in the afternoon. Laid back atmosphere with few activities. Noise is not a huge issue but there was one really loud, late party. There is some road noise if your room is on the street side. I turned the air conditioner on at night to assist in blocking it out. Take earplugs just in case. Friendly staff.

Room is extremely basic. Could only use one plug in and the lamps were finicky. Very clean though. The room and the location (including not being right on the beach) are keeping this at 2.5 stars. Everything else is a 4.

There is a kids club but I didn't see a lot of kids at the hotel. Spa has great massages for a reasonable amount.
Excursion desk right in the lobby. Use the front desk safe deposit boxes for valuables.
As with most things in PV, remember you're on vacation. Slow down, relax and have a good time.

Room Tip: Pool side gets less road noise but can be loud if there's a party in the lounge. Take earplugs.
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  • Stayed February 2013, travelled solo
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Helpful?
3 Thank Raine0306
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guadalajara, Jalisco, Mexico
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 April 2013 via mobile

It's a great place even is not on the beach. The buffet is not the best but its ok

They have a place to use a computer for free, but their wifi is limitated. They should do something about it.

They have a place to park but not if you are driving a motorcycle, you should ask, they might help you in the security area.

The price is ok, and they have the all inclusive option

I spend a couple of days and the crew is very helpful

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Roberto R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlotte, North Carolina
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 April 2013

Hacienda Hotel & Spa is located on the main boulevard from the Puerto Vallarta Airport and the downtown. It is located several miles from downtown Puerto Vallarta and near the Marina. Although the hotel is not directly on the ocean, it is very clean and the staff are friendly and helpful. The hotel offers all inclusive and the food is very good. A pool is on the property and is beautiful but a bit small. For an affordable and fun time when you don't want to spend much time in downtown Puerto Vallarta, this is a good choice. And you can easily take a bus or taxi to downtown when you desire.

  • Stayed May 2012, travelled with friends
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Helpful?
2 Thank Swimmer011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tonara, Italy
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 3 April 2013

My name is Marcella Porru, I spent a weekend-holiday at the beginning of March in the hotel. I paid the import of my all-inclusive package with my credit card. Next 21-th of March strange operations with my credit card took place, with not-authorized transaction of money to the hotel account, for a total amount of about 2000 dollars. I contacted the hotel to know more about the fact, asking to solve the problem as soon as possible explaining that I have to stay in Mexico lot of months and that the irregular transaction leaves me without money. In a first moment the staff seemed to be helpful, but the problem is still unsolved. Now, it is difficult (i) to speak with the lady who has the work to resolve the problem and (ii) to understand if she is trying to find a solution. I am very worried and scared and I think that the moment to turn to the Procuradoria Federal del Consumidor is arrived.

  • Stayed March 2013, travelled with friends
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Helpful?
7 Thank Marcella_Porru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manitoba
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 April 2013

This has been our tenth year (March 9 to March 23) going to Puerto Vallarta and staying at the Hacienda Hotel and Spa. They have been updating the hotel every year and the changes that they are doing is fabulous. The staff is unbelieveable and will do anything to make your stay the best. We have met the same friends down there year after year and it only gets better. The hotel has improved on the food and have a much better serving area for guests and for the staff to work with. They have painted the place and updated a few of the rooms so things are looking up. The only complaint I have is that the entertainment needs to improve. Even though this hotel is not located on the beach there is a taxi service to take you or you can walk the few blocks (and it is very safe). It is nice to have two areas (beach & hotel pool) that you can have access to. I was also impressed that the current Manager will come and mingle with the guests and that interaction is nice to see. We usually go for two weeks and even then when it is time to come home we are happy but sad to leave our friends once again. This hotel is not a five star....if you want a five star this is not the place for you! However, if you want a true mexican hotel this is the place for you as it is small and wonderful. Can't wait to plan our trip for next year!!!!

Room Tip: Because we have been coming to this hotel for so many years the staff try to give us our same room y...
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  • Stayed March 2013, travelled with friends
    • Value
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Helpful?
1 Thank DudekManitoba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carleton Place, Canada
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 28 March 2013

We have just returned from our fourth trip to Puerto Vallarta and our first stay at the Hacienda Hotel and Spa.
Let me start with the negatives as this hotel will not be for everyone. First off, it is not on the beach...but truly only down the side of the hotel two small blocks, and if you want you can even go by free shuttle anytime you like. At the beach there is a beach bar which serves drinks and food, as well as an abundance of chairs and sunshade. The beach bar is located beside the beach vendors, but they won't bother you, and it can be handy.
The only other negative for some, will be that the hotel is a small quaint older hotel, which is a little rundown. That being said, it has a lovely Mexican style, and although older, extremely clean.
Those are the only negatives. It is around the corner from the beach, the port, a grocery store, and a pizza place. It is a short walk to a casino and Walmart. It is also a short bus ride (65 pesos) to the Malecon with all it's shopping and restaurants, and the Marina, a great destination to see many million dollar boats and shop or have a meal in one of the many restaurants. Also only a few blocks from Starbucks, for those who need their fix!
It is by far, one of the cleanest hotels I have stayed at and the maid service is superior. Every day, but one our room was cleaned while we had breakfast, even if we were only half an hour.
The meals were varied and quiet good, the desserts were awesome...but no ICECREAM! There seemed to be food available at almost all hours.
The best thing about the hotel...the staff...everyone went out of their way to make our stay pleasant. On arrival, I discovered there wasn't a coffee bar, which I believe I can't live without. Once they knew of my love of caffeine, they told me they would make sure to have coffee available for me at all times, and right away, they made it happen!! Raphael (in the restaurant) and Oscar (restaurant and bar) were truly amazing...going above and beyond every single day! The manager, as well made frequent walk abouts to talk to guests and make sure they were satisfied. All of the staff were truly amazing...We have never been treated quite this well before.
The rooms were spacious and clean...make sure to get a superior room, as they are away from the road, larger and equipped with an iron and ironing board, hairdryer and bath and shower. The water pressure by the way was awesome!!! They also have an inroom safe, at no charge.
All in all, a great place to stay with a truly awesome staff!!! I would go again!!

Room Tip: We stayed in room 237, which we were very satisfied with.
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  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank KingzettCampbell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hacienda Buenaventura Hotel & Mexican Charm All Inclusive

Property: Hacienda Buenaventura Hotel & Mexican Charm All Inclusive
Address: Boulevard Francisco Medina Ascencio | Zona Hotelera Norte, Puerto Vallarta 48310, Mexico
Region: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#14 Spa Hotel in Puerto Vallarta
#35 Family Hotel in Puerto Vallarta
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hacienda Buenaventura Hotel & Mexican Charm All Inclusive 3*
Number of rooms: 155
Official Description (provided by the hotel):
Enjoy the unique charm of a real Mexican Hacienda surronded by beautiful gardens, traditional decor and perfect facilities for an unforgetable vacation. Hacienda Buenaventura Hotel & Mexican Charm represents a poignant aspect of Mexican culture and tradition and is strategically located at the center of the Puerto Vallarta Hotel Zone. We are located just 10 min. from the International Airport , the Bus Station, Convention Center and Downtown area. We are the perfect choice whether you want to relax and enjoy our facilities and beach club or enjoy everything Puerto Vallarta has to offer. ... more   less 
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Also Known As:
Hacienda Hotel Puerto Vallarta
Hacienda Puerto Vallarta
Hacienda Hotel And Spa
Hacienda Hotel Spa Puerto Vallarta

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